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Drake3287 · 12 April 2018, 07:04 AM

Still waiting for my boat to come in with my first watch (BLNR) but I was curious about service and warranty work. If I end up finding a watch outside my area such as on vacation, etc and I buy it, do I simply use my local ad for service and warranty work? What if I was to buy a watch in Europe let's say and two weeks later it stops working when I'm back home?

I can't see where my local ad would be happy to help me with a watch I purchased somewhere else. Is this a known issue or are they treated like car warranties where your expected to take it to any authorized dealer?

Hopefully I'll end up buying locally and this won't be an issue but you never know.

Thanks

Runnin' Rebel · 12 April 2018, 08:40 AM

Hopefully your local AD will act like an AD and be more then helpful then upset. Maybe they will retain you for life trying to make you happy. I mean that’s their job right ? You are a customer of theirs if you need help.

My GMTc LNIB had the hair spring/jump hour issue after I bought it from from a grey dealer and my AD sent it out to Dallas without charging me shipping. Couldn’t have been more happy 😃 That’s a good AD right there and I bought 4 Rolex from them previously before that happened.

Spoonage · 12 April 2018, 09:00 AM

Your local AD should take care of you. Otherwise you could send directly to the RSC yourself if needed.

12 April 2018, 07:04 AM	#1
Drake3287 "TRF" Member Join Date: Mar 2018 Location: California Posts: 64	Getting Service From a Different Dealer Still waiting for my boat to come in with my first watch (BLNR) but I was curious about service and warranty work. If I end up finding a watch outside my area such as on vacation, etc and I buy it, do I simply use my local ad for service and warranty work? What if I was to buy a watch in Europe let's say and two weeks later it stops working when I'm back home? I can't see where my local ad would be happy to help me with a watch I purchased somewhere else. Is this a known issue or are they treated like car warranties where your expected to take it to any authorized dealer? Hopefully I'll end up buying locally and this won't be an issue but you never know. Thanks

12 April 2018, 08:40 AM	#2
Runnin' Rebel "TRF" Member Join Date: Jan 2010 Real Name: Mark Location: 🤔 Posts: 8,424	Hopefully your local AD will act like an AD and be more then helpful then upset. Maybe they will retain you for life trying to make you happy. I mean that’s their job right ? You are a customer of theirs if you need help. My GMTc LNIB had the hair spring/jump hour issue after I bought it from from a grey dealer and my AD sent it out to Dallas without charging me shipping. Couldn’t have been more happy 😃 That’s a good AD right there and I bought 4 Rolex from them previously before that happened.

12 April 2018, 09:00 AM	#3
Spoonage 2024 ROLEX DATEJUST41 Pledge Member Join Date: Aug 2014 Location: California Posts: 3,061	Your local AD should take care of you. Otherwise you could send directly to the RSC yourself if needed.

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