The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Watch Forum > Classifieds > WatchOut!!!

Reply
 
Thread Tools Display Modes
Old 16 June 2018, 05:06 AM   #1
Rolex addict
Banned
 
Join Date: Oct 2014
Real Name: The Enabler
Location: South Cackalacky
Watch: me crash my bike
Posts: 5,564
Watch repair: Beware in Charlotte, NC

I recently needed a minor repair on my two tone bluesy. The date stopped changing. Since it's only 4 years old, no need for a full service, so I sent it to a local high end watch dealer I've done business with before who said they use a local guy with a Rolex parts account. I get the watch back and there is one good sized ding and one smaller one on the case at the 5'o'clock and 7'o'clock position. I contacted the watch dealer and he was very apologetic and has offered a refund, free appraisals, and other things to "make it right." I don't hold these guys responsible and I'm not pursuing this. What's done is done. When I send it to RSC in a few years for service, they'll polish it out. However, I do want everyone to know that Brad Moose, former owner of Complete Watch Repair in Belmont, NC is the one who did the work. Maybe I'm naïve, but I expected better from someone who has a Rolex parts account. Don't send your watch to him for anything!! Before and after pics are coming. Got to get them off my phone.
Rolex addict is offline   Reply With Quote
Old 16 June 2018, 05:08 AM   #2
Rolex addict
Banned
 
Join Date: Oct 2014
Real Name: The Enabler
Location: South Cackalacky
Watch: me crash my bike
Posts: 5,564
Before.
Attached Images
File Type: jpeg 921CCB4F-E444-426D-BF2D-F07B87DFC522.jpeg (182.4 KB, 1417 views)
Rolex addict is offline   Reply With Quote
Old 16 June 2018, 05:09 AM   #3
Rolex addict
Banned
 
Join Date: Oct 2014
Real Name: The Enabler
Location: South Cackalacky
Watch: me crash my bike
Posts: 5,564
After.
Attached Images
File Type: jpeg 4DEBFDE9-A345-4A01-A154-02FB3B6B5089.jpeg (79.4 KB, 1404 views)
File Type: jpeg DF362EFD-54DD-45CF-BED7-9CD1302BB0AD.jpeg (108.7 KB, 1409 views)
Rolex addict is offline   Reply With Quote
Old 16 June 2018, 05:41 AM   #4
Abdullah71601
Banned
 
Join Date: Aug 2014
Location: Calumet Harbor
Watch: ing da Bears
Posts: 13,568
Noted.
Abdullah71601 is offline   Reply With Quote
Old 16 June 2018, 07:21 AM   #5
77T
2024 Pledge Member
 
77T's Avatar
 
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 40,570
Chad
How did you determine it was the watchmaker versus the retailer?


Sent from my iPhone using Tapatalk Pro
__________________


Does anyone really know what time it is?
77T is online now   Reply With Quote
Old 16 June 2018, 07:37 AM   #6
Bigblu10
Banned
 
Join Date: Jul 2017
Real Name: Jaime
Location: Here
Posts: 5,606
Completely unacceptable if the guy really is a CW21 with Rolex acct.
Trying to figure out how those marks got there. Wonder if he used an improper tool to pry the bezel off? But then again, movement can be removed just be removing bracelet and case back. Sorry to hear of this. Very unfortunate, and if that case was 18K it would really have been dinged up.
Bigblu10 is offline   Reply With Quote
Old 16 June 2018, 07:41 AM   #7
MinMay
Banned
 
Join Date: Apr 2015
Location: United States
Posts: 2,410
ouch..there goes the beautiful chamfers...
MinMay is offline   Reply With Quote
Old 16 June 2018, 07:57 AM   #8
77T
2024 Pledge Member
 
77T's Avatar
 
Join Date: Dec 2010
Real Name: PaulG
Location: Georgia
Posts: 40,570
Watch repair: Beware in Charlotte, NC

Quote:
Originally Posted by Bigblu10 View Post
Completely unacceptable if the guy really is a CW21 with Rolex acct.
Trying to figure out how those marks got there. Wonder if he used an improper tool to pry the bezel off? But then again, movement can be removed just be removing bracelet and case back. Sorry to hear of this. Very unfortunate, and if that case was 18K it would really have been dinged up.


That’s why I asked Chad a question.

There are no certified watchmakers within 500 miles of Charlotte with that name.


Sent from my iPhone using Tapatalk Pro
__________________


Does anyone really know what time it is?
77T is online now   Reply With Quote
Old 16 June 2018, 09:31 AM   #9
BOA
"TRF" Member
 
BOA's Avatar
 
Join Date: Sep 2009
Real Name: Bruce
Location: Chicago, IL
Watch: Meteorite DD
Posts: 2,129
How does that even happen?

You'd think they would take every precaution.
BOA is online now   Reply With Quote
Old 16 June 2018, 10:46 AM   #10
Rolex addict
Banned
 
Join Date: Oct 2014
Real Name: The Enabler
Location: South Cackalacky
Watch: me crash my bike
Posts: 5,564
Quote:
Originally Posted by 77T View Post
That’s why I asked Chad a question.

There are no certified watchmakers within 500 miles of Charlotte with that name.


Sent from my iPhone using Tapatalk Pro
The dealer said the watch stayed in the original packing which was an old RSC service box from sending in a previous watch and the repair guy picked it up from them. Your comment is interesting because I specifically asked if this guy had a Rolex parts account and the answer was yes. Now I’m wondering if I have non Rolex parts in my sub. Where can I find a list of all certified watch repair people with a Rolex parts account?
Rolex addict is offline   Reply With Quote
Old 16 June 2018, 11:00 AM   #11
Abdullah71601
Banned
 
Join Date: Aug 2014
Location: Calumet Harbor
Watch: ing da Bears
Posts: 13,568
I'm sure this list isn't exhaustive, but should capture WM's that meet the requirements to have a parts account.

https://members.awci.com/AWCIWEB/AWC...berSearch.aspx
Abdullah71601 is offline   Reply With Quote
Old 16 June 2018, 11:03 AM   #12
Bigblu10
Banned
 
Join Date: Jul 2017
Real Name: Jaime
Location: Here
Posts: 5,606
Quote:
Originally Posted by Rolex addict View Post
The dealer said the watch stayed in the original packing which was an old RSC service box from sending in a previous watch and the repair guy picked it up from them. Your comment is interesting because I specifically asked if this guy had a Rolex parts account and the answer was yes. Now I’m wondering if I have non Rolex parts in my sub. Where can I find a list of all certified watch repair people with a Rolex parts account?
You can also reach out to Rik D. Time Care inc.
He can steer you in the right direction.
He is CW21 w/Rolex acct.
Bigblu10 is offline   Reply With Quote
Old 16 June 2018, 11:31 AM   #13
Nikrnic
"TRF" Member
 
Nikrnic's Avatar
 
Join Date: May 2017
Real Name: Louis Nick Ric
Location: Michigan, USA
Watch: Blnr, Expll, Subs,
Posts: 10,159
I'd tell him to pay for RSC or sue him

Sent from my SM-G900V using Tapatalk
Nikrnic is offline   Reply With Quote
Old 16 June 2018, 12:39 PM   #14
Etschell
"TRF" Member
 
Etschell's Avatar
 
Join Date: Dec 2013
Location: FL
Watch: platinum sub
Posts: 15,861
Quote:
Originally Posted by Nikrnic View Post
I'd tell him to pay for RSC or sue him

Sent from my SM-G900V using Tapatalk
poundfoolish and a waste of money to sue over this.

sorry chad and thanks for the heads up.
__________________
If you wind it, they will run.

25 or 6 to 4.
Etschell is offline   Reply With Quote
Old 16 June 2018, 09:04 PM   #15
KLEJNOT_NILU
"TRF" Member
 
KLEJNOT_NILU's Avatar
 
Join Date: Jan 2017
Location: Poland
Watch: 116613LB
Posts: 84
How the hell he managed to do that when all he had to do was pop the caseback
KLEJNOT_NILU is offline   Reply With Quote
Old 16 June 2018, 10:26 PM   #16
Shiny1
Banned
 
Join Date: Mar 2018
Location: USA
Posts: 114
Noted
Shiny1 is offline   Reply With Quote
Old 17 June 2018, 06:11 AM   #17
toxicavenger
"TRF" Member
 
toxicavenger's Avatar
 
Join Date: Feb 2010
Location: Colorado Springs
Watch: Seiko's
Posts: 2,563
Both parties are at fault.
toxicavenger is offline   Reply With Quote
Old 17 June 2018, 06:57 AM   #18
breitlings
Banned
 
Join Date: Jul 2014
Location: Bethesda
Watch: Apple TV
Posts: 5,744
Quote:
Originally Posted by toxicavenger View Post
Both parties are at fault.
How are both parties at fault? Are they equally at fault?
breitlings is offline   Reply With Quote
Old 17 June 2018, 09:35 AM   #19
toxicavenger
"TRF" Member
 
toxicavenger's Avatar
 
Join Date: Feb 2010
Location: Colorado Springs
Watch: Seiko's
Posts: 2,563
Quote:
Originally Posted by breitlings View Post
How are both parties at fault? Are they equally at fault?
Absolutely, if the jeweler took care of the transaction then they are just as much as fault as the person who did it.
toxicavenger is offline   Reply With Quote
Old 17 June 2018, 03:04 PM   #20
htbilgic
"TRF" Member
 
htbilgic's Avatar
 
Join Date: May 2014
Location: Chicago
Watch: Doxa Pro 300 NoT
Posts: 535
It's a beautiful watch. I can't understand how the watchmaker made those dings??!
htbilgic is offline   Reply With Quote
Old 17 June 2018, 08:59 PM   #21
Rolex addict
Banned
 
Join Date: Oct 2014
Real Name: The Enabler
Location: South Cackalacky
Watch: me crash my bike
Posts: 5,564
Quote:
Originally Posted by toxicavenger View Post
Both parties are at fault.
At this point, it’s a possibility. Too early to assume anything. I’m sending the watch to Dallas RSC for a full service and polish. If the guy that did the work isn’t CW21 with a Rolex parts account, then who knows what is inside the movement now. Plus, did he ding it up like the case? I’ll know more after Rolex takes it apart.
Rolex addict is offline   Reply With Quote
Old 17 June 2018, 09:29 PM   #22
cop414
TRF Moderator & 2024 Patron
 
cop414's Avatar
 
Join Date: Apr 2012
Real Name: Tim
Location: Pennsylvania
Watch: 14060M
Posts: 71,815
Sorry to see this Chad, that’s terrible.
__________________

Rolex Submariner 14060M
Omega Seamaster 2254.50
DOXA Professional 1200T

Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons
TRF's "After Dark" Bar & NightClub Patron
P Club Member #17
2 FA ENABLED
cop414 is offline   Reply With Quote
Old 17 June 2018, 09:42 PM   #23
walds11
"TRF" Member
 
walds11's Avatar
 
Join Date: Jul 2005
Real Name: Adam
Location: Philly ‘burbs
Posts: 5,629
Sorry to hear this buddy. Oh yeah, it sure as h*ll looks like he dinged up the case. Keep up posted.
__________________
Adam
walds11 is offline   Reply With Quote
Old 17 June 2018, 10:56 PM   #24
Bigblu10
Banned
 
Join Date: Jul 2017
Real Name: Jaime
Location: Here
Posts: 5,606
Quote:
Originally Posted by Rolex addict View Post
At this point, it’s a possibility. Too early to assume anything. I’m sending the watch to Dallas RSC for a full service and polish. If the guy that did the work isn’t CW21 with a Rolex parts account, then who knows what is inside the movement now. Plus, did he ding it up like the case? I’ll know more after Rolex takes it apart.
Did they refund your money to make amends?
Bigblu10 is offline   Reply With Quote
Old 17 June 2018, 11:19 PM   #25
Chewyyy
"TRF" Member
 
Join Date: Jun 2018
Location: UAE
Posts: 29
Terrible - really hope the movement is intact.

Keep us posted.
Chewyyy is offline   Reply With Quote
Old 18 June 2018, 02:16 AM   #26
Chewbacca
Banned
 
Join Date: May 2012
Real Name: CJ
Location: Kashyyyk
Watch: Kessel Run Chrono
Posts: 21,113
Quote:
Originally Posted by toxicavenger View Post
Both parties are at fault.

yup.


chad should absolutely be covered and not out of pocket for anything.

the repair on the repair invoice along with the refund on the non-repair repair invoice should all be covered by the intake repairer and their contractor/vendor.
Chewbacca is offline   Reply With Quote
Old 18 June 2018, 05:32 AM   #27
Rolex addict
Banned
 
Join Date: Oct 2014
Real Name: The Enabler
Location: South Cackalacky
Watch: me crash my bike
Posts: 5,564
Quote:
Originally Posted by Bigblu10 View Post
Did they refund your money to make amends?
They offered, but I haven't done anything yet. The watch dealer is ECJ Luxe, which is the AP dealer here in Charlotte and part of Diamonds Direct. It's very hard to believe they would use a non certified watch repair guy. That makes zero sense. I'm just going to wait until RSC finishes a service and see what their report/notes say. Yes, all of this is a pain in the rear, but it's best to stay calm and just get the watch taken care of properly. I'll deal with the rest later.
Rolex addict is offline   Reply With Quote
Old 18 June 2018, 05:36 AM   #28
Bigblu10
Banned
 
Join Date: Jul 2017
Real Name: Jaime
Location: Here
Posts: 5,606
Quote:
Originally Posted by Rolex addict View Post
They offered, but I haven't done anything yet. The watch dealer is ECJ Luxe, which is the AP dealer here in Charlotte and part of Diamonds Direct. It's very hard to believe they would use a non certified watch repair guy. That makes zero sense. I'm just going to wait until RSC finishes a service and see what their report/notes say. Yes, all of this is a pain in the rear, but it's best to stay calm and just get the watch taken care of properly. I'll deal with the rest later.
Best wishes. RSC will certainly let you know if the replacement parts are genuine or junk.
Bigblu10 is offline   Reply With Quote
Old 18 June 2018, 09:08 PM   #29
Watchcollectables
"TRF" Member
 
Join Date: Jan 2008
Location: UK
Posts: 311
Quote:
Originally Posted by MinMay View Post
ouch..there goes the beautiful chamfers...
Not on this model , not difficult to remove these dings . id search out another Watchmaker and pay to have them removed then get your dealer to pay for it. Simple and all fixed. Shouldnt of happened though .
Watchcollectables is offline   Reply With Quote
Old 22 June 2018, 01:50 AM   #30
Cheld
"TRF" Member
 
Join Date: Apr 2018
Location: NC
Posts: 29
Just curious... have you used Windsor for any repairs? They're a Rolex AD and have an in-house watchsmith.
Cheld is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Takuya Watches

Bobs Watches

My Watch LLC

OCWatches

DavidSW Watches

Coronet


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2024, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.