Hoax email?

[ChunkyMunkyLuva]

Hi all,

I've just received an email with "fraesrhart" in the email address to confirm I'm able to buy a Submariner Date. Given the typo in the email address, I assume this is a hoax, but does anyone know differently? They have my name, and the fact that I contacted them about a SD - so if it is a hoax it looks like their systems have been hacked?

[Nairn1980]

Originally Posted by ChunkyMunkyLuva

Hi all,

I've just received an email with "fraesrhart" in the email address to confirm I'm able to buy a Submariner Date. Given the typo in the email address, I assume this is a hoax, but does anyone know differently? They have my name, and the fact that I contacted them about a SD - so if it is a hoax it looks like their systems have been hacked?

Phone them?

[ChunkyMunkyLuva]

Their phone line isn’t open on weekends and the chat weren’t able to help. I emailed and they came back to say they’ve been made aware of it and are looking at it, so seems like it is a phishing email. They had my contact details, so looks like someone who works for them is scamming people or they’ve been hacked.

[904VT]

Really your first post to ask a question you could simply call to confirm? Seems a bit strange as well on both ends

[ChunkyMunkyLuva]

I’ve just said above their phone line isn’t open - what do you want me to do? I went on their online chat to see if they could help and they couldn’t, they said to email. Which I did. I wanted to see if anyone else had the same issue, and potentially warn others of the same issue - what’s the problem?

[365DAS]

Why you even asking here...most people would jump to the chance of buying any SS Rolex!

I’d be in the car already making my way there but if you want to avoid a potentially wasted journey then as suggested...simply call them!


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[ChunkyMunkyLuva]

The only address on the email was their head office in Glasgow.. It didn’t even mention which store I was meant to pick up from (I had contacted a few).

[ChunkyMunkyLuva]

Originally Posted by 904VT

Really your first post to ask a question you could simply call to confirm? Seems a bit strange as well on both ends

Did you not read my post above? I wanted to see if anyone else had received the same email, and wanted to warn others if they had..

[904VT]

Originally Posted by ChunkyMunkyLuva

Did you not read my post above? I wanted to see if anyone else had received the same email, and wanted to warn others if they had..

I did read your post of course. Simply give them a call. You’re asking a global forum if anyone had received email from your local AD when you can just call and ask. Good luck in acquiring

[ChunkyMunkyLuva]

Originally Posted by 904VT

I did read your post of course. Simply give them a call. You’re asking a global forum if anyone had received email from your local AD when you can just call and ask. Good luck in acquiring

One of the largest ADs in London, which therefore could impact a number of people on this forum/stop them potentially falling for a scam which could cost them £££s. Get that you feel this could have been handled a different way, but the passive aggressive tone when I’m trying to ask for views and help others seems a bit unnecessary.

[904VT]

Originally Posted by ChunkyMunkyLuva

One of the largest ADs in London, which therefore could impact a number of people on this forum/stop them potentially falling for a scam which could cost them £££s. Get that you feel this could have been handled a different way, but the passive aggressive tone when I’m trying to ask for views and help others seems a bit unnecessary.

No passive aggressiveness at all. Completely straight forward. Simply put your post is not useful to anyone if you couldn’t take the time to call the AD to confirm. If anything you’re just spreading speculation that the AD had been hacked without having proof. For all I know as a first time poster you can be one of the competing ADs in the market badmouthing competition. Simply not the way to handle you are correct.

[ChunkyMunkyLuva]

I’ve said multiple times I couldn’t call them. I took the time to chat to them and email them. I’ve only said that there is a possibility of an issue such as being hacked because they have emailed me to confirm they are aware of an issue and have raised to their management. Can no one raise anything about an AD in case they were a competing AD? My intent was to see if anyone had received a similar email and to caution those that had to do similar investigations. Let’s consider it closed - we’re not going to agree.

[904VT]

Originally Posted by ChunkyMunkyLuva

I’ve said multiple times I couldn’t call them. I took the time to chat to them and email them. I’ve only said that there is a possibility of an issue such as being hacked because they have emailed me to confirm they are aware of an issue and have raised to their management. Can no one raise anything about an AD in case they were a competing AD? My intent was to see if anyone had received a similar email and to caution those that had to do similar investigations. Let’s consider it closed - we’re not going to agree.

You still received feedback from the chain though. Perhaps that feedback should be used initially and confirmed before posting a thread title with hoax in it. I’m glad you were able to confirm and share later on. Does your local AD not answer the phone on Saturdays? That’s a bit strange. HQ I can understand but local chain I cannot.

[CorradoBrit]

Originally Posted by 904VT

Does your local AD not answer the phone on Saturdays? That’s a bit strange. HQ I can understand but local chain I cannot.

Especially the month before Christmas, their busiest and most profitable time of year. OP please name the chain. Maybe others will have more success getting to the bottom of this matter.

[Fredrik]

Originally Posted by CorradoBrit

...OP please name the chain.

The chain is implicitly named in the original post, Fraser Hart, but misspelled, hence his worries.