Tudor USA service wait time.

[Terribleone]

I didn’t do this but I’m curious now…can you damage anything by turning the crown in the opposite direction of winding?

[MikeyV]

I'll chime in here. I just had a Pelagos serviced at Dallas RSC - shipped from my local dealer on May 19.

They quoted eight weeks, but they called after about four weeks and said it's gonna be another 4-8 weeks - waiting for parts from Tudor. It was ready about two weeks ago - so that's 15 weeks.

All good. It cost $325 for the service and $82 for the crown and gasket.

I sent it in because it did not self-wind anymore. I suspect the rotor came loose, and was dragging, thus not winding with normal wrist movement. You could hear it clanking around in there. It would run 70 hours after a full wind, but then die about a day after that, while wearing it.

Fine experience, and I got a cool black and red service pouch.

The service was a movement overhaul (hot swap most likely) and new crown and gasket.

[Terribleone]

Get my watch back tomorrow! Pretty quick in my opinion. Watch broke on August 23rd. Exactly 1 month turn around time.


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[geoach]

it should be fast Rolex just takes the old movement out and puts in another movement in that has been serviced in

[GrumpyMax]

To all who will be sending watch to the service: take photos from all sides and insist that SA will put in the papers "no scratches", or which ones are present exactly when watch is handed over. Unfortunately, I learned it in a very unpleasant way: I received my watch back with so badly scratched caseback that I couldn't imagine how it can be done. Do you think that there was an apology from AD? No, over the phone store manager was trying to convince that I did it myself, and I had to be very assertive to give the watch back for removing the scratches.

[Terribleone]

That is frustrating. I was concerned that I would receive my watch back with some sort of scratch somewhere and am happy to report it returned just as I sent it in. Well minus the movement not running hah.

[Slimpee]

Earlier this year, my BB Chrono stopping manually winding (seemed to wind automatically) so I had it serviced. I believe the RSC simply replaced the movement. I think it took 4-5 weeks. Watch is working great and it came back in a little Tudor service pouch, which was nice.