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Nimski62 · 20 May 2015, 08:38 AM

Bought brand new from rolex dealer in Doha, Qatar. 2 months of every day use and it has a major movement problem.

It ran out of juice because I didn't wear it all weekend.. So this morning I pick it up, go about my business and about 15 min after wearing it I decide to set the time. Unscrew the crown, pull it out 2 clicks and spin.... Nothing moves.. Kept fiddling with it and now it's in a state of death.. Hand doesn't spin anymore sometimes if I pull the crown out enough I can get the seconds hand to start ticking again. In short, it's really messed up.... For no reason. I did not abuse my $8k watch but it let me down. First rolex purchase and I just hope I get a new watch from them... Do not want this one getting opened up and fixed.... Won't feel the same to me. Any experience with who to talk to? No Rolex dealers unless I drive 2 hours. Thanks for the input.

Tools · 20 May 2015, 12:32 PM

"Who to talk to" .. Why, Rolex, of course. Who else can take care of your issue; that is what the warranty is for.

As to "getting a new watch", rubbish !! stuff happens, we hate it when it does, but it does.

Likely a pinion gear or the like broke, no big deal. It takes a lot more than that to even get close to the "lemon laws" that consumers want to jump to immediately.. I'll take a fully serviced and hand inspected/re-assembled watch any day over an exchange for an unknown replacement..

tkerrmd · 20 May 2015, 01:01 PM

No big deal, it's a mechanical device, sh!t happens
Take it back to AD and they will have RSC fix it, done, enjoy

Tseg · 20 May 2015, 01:28 PM

Such a situation is never good to hear about. Best wishes for a speedy recovery.

GradyPhilpott · 20 May 2015, 01:31 PM

I'm not sure that anyone who complains about a mechanical watch running out of "juice" is being totally forthright with us.

Kanawha · 20 May 2015, 01:37 PM

Sorry to hear about your watch. Good thing its still under warranty :)

inzite · 20 May 2015, 01:43 PM

doubt anyone will replace it with a new one, esp not even at the AD you bought at, GL with the repair, its the only way.

crowncollection · 20 May 2015, 01:47 PM

send it to rolex

Muzz · 20 May 2015, 01:48 PM

Running out of power reserve while not wearing it all weekend is normal.

It is an easy fix with the stem at any RSC. My RSC would repair it while I wait.

bbressler · 20 May 2015, 01:56 PM

The power reserve only last 48 hours or so. Did you give it 30+ winds with the crown in the first position to give it more "juice"?

Mastergreenhand · 20 May 2015, 02:00 PM

i love when guys who have never posted here sign up just to vent or complain about an issue.

inzite · 20 May 2015, 02:05 PM

Quote:

Originally Posted by Mastergreenhand

i love when guys who have never posted here sign up just to vent or complain about an issue.

maybe they should mingle first!

xjeeunitx · 20 May 2015, 02:50 PM

Quote:

Originally Posted by GradyPhilpott

I'm not sure that anyone who complains about a mechanical watch running out of "juice" is being totally forthright with us.

X2

redsubby · 20 May 2015, 03:19 PM

Having a first time issue is not a lemon....

expy2 · 20 May 2015, 05:16 PM

Second click? That might be your problem, Milgauss should only pull-out one click...

osamu · 20 May 2015, 06:12 PM

Quote:

Originally Posted by expy2

Second click? That might be your problem, Milgauss should only pull-out one click...

I was going to say the same thing.... my milgauss only clicks once that i know of

Singslinger · 20 May 2015, 06:42 PM

Quote:

Originally Posted by osamu

I was going to say the same thing.... my milgauss only clicks once that i know of

Correct - there's no date to quick-set so it's only one click to set the time.

beshannon · 20 May 2015, 09:26 PM

Quote:

Originally Posted by Nimski62

Do not want this one getting opened up and fixed.... Won't feel the same to me.

So you were never going to have this watch serviced?

Doug T · 20 May 2015, 09:53 PM

Off to Rolex it goes! They'll rectify the problem in no time and I'm sure you'll be a happy customer once they look after things for you. It's too bad that things like this happen, but they do. Live with the experience and above all, enjoy your new purchase.

MCO1 · 20 May 2015, 10:02 PM

I had my first one break the beginning of the year...annoying yes...but not the end of the world. The movements are a very durable ecosystem but not perfect, Rolex knows that too which is why the warranty. They will make it perfect for you and you probably won't have another problem for the life of the watch.

Nimski62 · 20 May 2015, 10:21 PM

Thanks for the advice guys, when I said 2 clicks, I meant after the crown unscrews its in "winding mode" and pull out once more its in time setting mode. My frustration comes from the fact that this is a ROLEX, my dream watch... and now it hasn't even lasted 2 months. Never had a problem with a watch in my life.

Only way to fix this is take to Rolex dealer 2 hrs away or can it be done by phone? Cant find phone number to Rolex USA anywhere... thats why I ask.

AH0RSEY · 21 May 2015, 08:05 AM

I think it needs a new battery

brandrea · 21 May 2015, 08:08 AM

Welcome to TRF, and best of luck with your Repairs

guy369 · 21 May 2015, 09:23 AM

Quote:

Originally Posted by osamu

I was going to say the same thing.... my milgauss only clicks once that i know of

Same. I thought it was weird reading that too

Racerdj · 21 May 2015, 09:45 AM

Hoping here to read about a fast repair.

watchwatcher · 21 May 2015, 10:56 AM

Yeah...I wouldn't use the term "lemon" until you figure out what has gone wrong. It's a great watch, keep us posted on the repairs.

dchang81 · 21 May 2015, 11:36 PM

breaking the stem of a watch doesnt constitute a lemon. Sounds more like user error if you pull it out to two clicks...

Watch Professor · 21 May 2015, 11:51 PM

Quote:

Originally Posted by Nimski62

Thanks for the advice guys, when I said 2 clicks, I meant after the crown unscrews its in "winding mode" and pull out once more its in time setting mode. My frustration comes from the fact that this is a ROLEX, my dream watch... and now it hasn't even lasted 2 months. Never had a problem with a watch in my life.

Only way to fix this is take to Rolex dealer 2 hrs away or can it be done by phone? Cant find phone number to Rolex USA anywhere... thats why I ask.

Try Google.

beshannon · 22 May 2015, 12:15 AM

Quote:

Originally Posted by Nimski62

Only way to fix this is take to Rolex dealer 2 hrs away or can it be done by phone? Cant find phone number to Rolex USA anywhere... thats why I ask.

http://lmgtfy.com/?q=Rolex+USA+service

bdex75 · 22 May 2015, 12:21 AM

I know that it is no consolation but unfortunately things like this happen. I once bought a new BMW. My dream car, $50,000. The check engine light came on in a week. They fixed the issue and I got 150,000 trouble free miles out of it. Give the watch and RSC a chance to fix it.

Sent from my iPhone using Tapatalk

20 May 2015, 08:38 AM	#1
Nimski62 "TRF" Member Join Date: Mar 2015 Location: Usa Posts: 4	Rolex milgauss lemon??? Very dissapointed. Bought brand new from rolex dealer in Doha, Qatar. 2 months of every day use and it has a major movement problem. It ran out of juice because I didn't wear it all weekend.. So this morning I pick it up, go about my business and about 15 min after wearing it I decide to set the time. Unscrew the crown, pull it out 2 clicks and spin.... Nothing moves.. Kept fiddling with it and now it's in a state of death.. Hand doesn't spin anymore sometimes if I pull the crown out enough I can get the seconds hand to start ticking again. In short, it's really messed up.... For no reason. I did not abuse my $8k watch but it let me down. First rolex purchase and I just hope I get a new watch from them... Do not want this one getting opened up and fixed.... Won't feel the same to me. Any experience with who to talk to? No Rolex dealers unless I drive 2 hours. Thanks for the input.

20 May 2015, 12:32 PM	#2
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,044	"Who to talk to" .. Why, Rolex, of course. Who else can take care of your issue; that is what the warranty is for. As to "getting a new watch", rubbish !! stuff happens, we hate it when it does, but it does. Likely a pinion gear or the like broke, no big deal. It takes a lot more than that to even get close to the "lemon laws" that consumers want to jump to immediately.. I'll take a fully serviced and hand inspected/re-assembled watch any day over an exchange for an unknown replacement.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

20 May 2015, 01:31 PM	#5
GradyPhilpott 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 116710 BLNR Posts: 34,347	I'm not sure that anyone who complains about a mechanical watch running out of "juice" is being totally forthright with us. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

20 May 2015, 01:47 PM	#8
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,157	send it to rolex __________________ watches many

20 May 2015, 02:00 PM	#11
Mastergreenhand "TRF" Member Join Date: Jun 2012 Real Name: Tony Location: Chi-town Watch: Starbucks Posts: 1,170	i love when guys who have never posted here sign up just to vent or complain about an issue. __________________ Starbucks, Speedmaster Professional, PAM 212

20 May 2015, 01:01 PM	#3
tkerrmd "TRF" Member Join Date: Apr 2008 Real Name: Tom Location: In a race car! Watch: ME RACE PORSCHES Posts: 24,123	No big deal, it's a mechanical device, sh!t happens Take it back to AD and they will have RSC fix it, done, enjoy

20 May 2015, 01:28 PM	#4
Tseg "TRF" Member Join Date: Apr 2014 Real Name: Tom Location: World Traveler Watch: GMT Master II BLNR Posts: 1,583	Such a situation is never good to hear about. Best wishes for a speedy recovery.

20 May 2015, 01:37 PM	#6
Kanawha "TRF" Member Join Date: Jul 2013 Location: San Diego Watch: 116520 Posts: 441	Sorry to hear about your watch. Good thing its still under warranty :)

20 May 2015, 01:43 PM	#7
inzite "TRF" Member Join Date: Sep 2012 Location: toronto Posts: 239	doubt anyone will replace it with a new one, esp not even at the AD you bought at, GL with the repair, its the only way.

20 May 2015, 01:48 PM	#9
Muzz "TRF" Member Join Date: Mar 2014 Real Name: Steve Location: TO CAD, HCMC VN Watch: MP 18946 Posts: 7,292	Running out of power reserve while not wearing it all weekend is normal. It is an easy fix with the stem at any RSC. My RSC would repair it while I wait.

20 May 2015, 01:56 PM	#10
bbressler "TRF" Member Join Date: Mar 2014 Location: Texas Watch: Exp, GMTII, Sub Posts: 1,184	The power reserve only last 48 hours or so. Did you give it 30+ winds with the crown in the first position to give it more "juice"?

20 May 2015, 03:19 PM	#14
redsubby "TRF" Member Join Date: Dec 2012 Real Name: Henry Location: TW/SoCal Posts: 1,632	Having a first time issue is not a lemon....

20 May 2015, 05:16 PM	#15
expy2 "TRF" Member Join Date: Dec 2010 Location: England Posts: 204	Second click? That might be your problem, Milgauss should only pull-out one click...

20 May 2015, 09:53 PM	#19
Doug T "TRF" Member Join Date: Mar 2009 Real Name: Doug Location: Anola, Manitoba Watch: GMT Master 11 Posts: 431	Off to Rolex it goes! They'll rectify the problem in no time and I'm sure you'll be a happy customer once they look after things for you. It's too bad that things like this happen, but they do. Live with the experience and above all, enjoy your new purchase.

20 May 2015, 10:02 PM	#20
MCO1 "TRF" Member Join Date: Apr 2015 Location: Missouri USA Watch: Daytona C white Posts: 2,248	I had my first one break the beginning of the year...annoying yes...but not the end of the world. The movements are a very durable ecosystem but not perfect, Rolex knows that too which is why the warranty. They will make it perfect for you and you probably won't have another problem for the life of the watch.

20 May 2015, 10:21 PM	#21
Nimski62 "TRF" Member Join Date: Mar 2015 Location: Usa Posts: 4	Thanks for the advice guys, when I said 2 clicks, I meant after the crown unscrews its in "winding mode" and pull out once more its in time setting mode. My frustration comes from the fact that this is a ROLEX, my dream watch... and now it hasn't even lasted 2 months. Never had a problem with a watch in my life. Only way to fix this is take to Rolex dealer 2 hrs away or can it be done by phone? Cant find phone number to Rolex USA anywhere... thats why I ask.

21 May 2015, 08:05 AM	#22
AH0RSEY "TRF" Member Join Date: Jul 2012 Real Name: Steve Location: Harrogate Watch: OUT !!!! Posts: 829	I think it needs a new battery __________________ Current rotation; AP15500ST grey, White Daytona 116500, WG Black/Red Daytona 116509, White and Black EXP 42, GMT2C.... too many previous it makes my head hurt thinking about them.

21 May 2015, 08:08 AM	#23
brandrea 2024 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 73,668	Welcome to TRF, and best of luck with your Repairs

21 May 2015, 09:45 AM	#25
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	Hoping here to read about a fast repair. __________________ Rolex and Patek Philippe

21 May 2015, 10:56 AM	#26
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 34,479	Yeah...I wouldn't use the term "lemon" until you figure out what has gone wrong. It's a great watch, keep us posted on the repairs.

21 May 2015, 11:36 PM	#27
dchang81 2024 Pledge Member Join Date: Aug 2014 Location: Cleveland Posts: 2,042	breaking the stem of a watch doesnt constitute a lemon. Sounds more like user error if you pull it out to two clicks...

22 May 2015, 12:21 AM	#30
bdex75 "TRF" Member Join Date: Jul 2011 Real Name: Brandon Location: Indianapolis Watch: my money vanish Posts: 8,506	I know that it is no consolation but unfortunately things like this happen. I once bought a new BMW. My dream car, $50,000. The check engine light came on in a week. They fixed the issue and I got 150,000 trouble free miles out of it. Give the watch and RSC a chance to fix it. Sent from my iPhone using Tapatalk

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