How to file a Rolex Dealer Complaint

[Dirt]

Originally Posted by harvey

I absolutely love India! I was only there last month. The place is simply magical.

However after visiting an AD there, their sales practice is suspect at best. In your case, I would think some one with more money has bought the watch. How? I think the AD encourages buyers to state what they are willing upto...then it goes to the highest bidder.

I have thou seen a whatsapp chat between an AD in India and potential buyer from the UK for a white Daytona, offering about £4000 ish over UK list price.

What can you do about it? Get your money back and move on sadly.

5 will get you 10 he won't get his money back

[SpeedyTuomas]

Ask your money back with interest. Never pay in advance.

[Bigblu10]

Originally Posted by Dirt

5 will get you 10 he won't get his money back

Oh boy!

[Dirt]

Originally Posted by MinMay

:) too funny.

This is probably one of the most amusing stories I've ever heard

[Dirt]

Originally Posted by Bigblu10

Forget the watch, if I were you I would have bigger concerns about getting my 12,400 back.

What do they say about a Fool and his money?

[railgrail]

Originally Posted by tyler1980

That 12,400 would have made 20.3% in those 15 months sitting in an S&P index fund. These dealers are probably making a killing with these payments that are not connected to actual sales in the interim. They don't pay for your watch from Rolex until they deliver it.

when the S&P500 crashes again and hits 666 as it did last time on its way below that level, what will everyone say then? that it could never have happened again, that this time was truly different? what happens to trinkets and baubles demand then?

good luck getting your money back... an AD asked me for a deposit and i laughed at him.

[tyler1980]

Originally Posted by railgrail

when the S&P500 crashes again and hits 666 as it did last time, what will everyone say then? that it could never happen? what happens to trinkets and baubles demand then?

so dont invest ever is the solution? The stock market has never, ever lost money given the appropriate time frame.

[kauffee]

Originally Posted by dan1yal1

i was told that i was second on their list is 2017 which was Jan 8th. The first person ordered a black dial a few days before i did.

If you were told in January of 2017 that you were getting the first white dial that came in, then I would say there's a good chance you're never seeing that watch.

[railgrail]

Originally Posted by tyler1980

so dont invest ever is the solution? The stock market has never, ever lost money given the appropriate time frame.

cherry pick your points, but you made nothing until you close out. i'm just laughing at the logic of said cherry picking. it's silly. i remember 2008 too and all the geniuses that said i was nuts shorting it.

"it's different this time", they said at the peak of the bubble hysteria.

[tng11]

Originally Posted by tyler1980

is that why you jumped on the list there 15 months ago?

India has more multi millionaires than France or Russia or Canada so i would think there is plenty of demand.

You would think that, but in some countries this does hold true - they have no shortage of multimillionaires who can afford a SS Daytona, but those well-heeled individuals prefer TT or solid gold, leaving the SS Daytonas in relative low demand.

[FTX I]

Trusted sellers will ask 500 bucks more on new Daytonas after this thread.

[railgrail]

Originally Posted by FTX I

Trusted sellers will ask 500 bucks more on new Daytonas after this thread.

you gots to pay to play the peacock.

me, i just wanted a cool beater watch in the new daytona at MSRP, w/ an aftermarket rubber strap......and i find myself on the fence w/ fleabay sellers and grey market "dealers" here...

EDIT: just checked for sale here, and there's a USED black daytona c offered for $18,999 but i just can't bring myself to pay that out of principle.

[tyler1980]

Originally Posted by tng11

You would think that, but in some countries this does hold true - they have no shortage of multimillionaires who can afford a SS Daytona, but those well-heeled individuals prefer TT or solid gold, leaving the SS Daytonas in relative low demand.

Rolex needs to send them some of the UK TT stock and trade it out for some SS then... win, win

[cchris]

The watch isn’t coming. Take their offer to get your funds back and move on to a new plan. Wishing otherwise won’t make it so

[EDL7]

Lets see..paid in full..
India...lol..
Never got the watch...
Ahem..
Business as usual..
But..
I wonder what the AD is going to actually give you back..after they paid 3% or so..on the charge..
I would run... not walk..to that AD..and have them refund asap..and count your blessings..if they actually do..

[Trek737]

Originally Posted by Galibier

If you paid by credit card, contact your card company and they’ll refund you and chase the AD for their money back.

If you used Amex then they will refund you and go after the seller. It might help if you have something that states the time frame of delivery. When on several occasions we have had a issue with a seller and Amex stood by us and we got our way with the transaction...

[Rose Gold]

There is a great deal of good advice in this thread, with the majority indicating you should get your money back. I definitely agree with the majority. Any actions other than demanding an immediate refund are illogical. Yo, OP, are exposed.

Joe

[tyler1980]

Originally Posted by Rose Gold

There is a great deal of good advice in this thread, with the majority indicating you should get your money back. I definitely agree with the majority. Any actions other than demanding an immediate refund are illogical. Yo, OP, are exposed.

Joe

this thread is the perfect example of how illogical watch collecting is.

Sending 12k halfway around the world for a watch is crazy, A watch that costs that much in the first place is crazy, being out the money for 15 months is crazy, and not wanting a refund and still expecting delivery is crazy.

A good amount of people here would also do the exact same thing... crazy

[dannyp]

I see no harm in contacting Rolex (or the Rolex distributor serving India). Politely explain the situation, including what you paid, what you were told and what the dealer has told you in the mean time.

Rather than asking for an outright intervention, ask whether they can confirm what the dealer has told you (presumably that none have come in) in order to decide whether to request a refund. If they confirm the dealer has received none in the past year, then they are being truthful. If Rolex says that seven have been sold there, then ask if they can help, or if they would recommend requesting a refund. That will let you know what position Rolex takes on the issue.

[RJRJRJ]

See if they can refund you and keep like 20% as a deposit without changing your position on the supposed list. Doesn't mean you'll get the watch but at least you won't be as exposed.

[c41006]

They failed to come through on their end of the deal and now they are giving you the runaround. Get your money out of there and don't let your desire to have the watch cloud your judgement.

[brandrea]

I’ve never understood why an AD requires a deposit on a popular reference that they could sell easily same day it arrives in their store.

Sorry to hear OP, but I’d just ask for my money and move on.

[Fleetlord]

Originally Posted by dan1yal1

The dealer is willing to give me the money back. I want the watch.

Ok. Let's get down to it.

1) Reporting the AD to Rolex for not supplying you the watch in a "timely" fashion is like the sheep asking the wolf where to hide. Why do you think you don't have the watch already? So in other words, they couldn't care less.

2) If the dealer is willing to give you your money back, thank your lucky stars and do it...immediately. Rolex AD's are getting their accounts pulled all over the world (including big chains being told to consolidate their locations). If this dealer gets pulled because Rolex wants another dealer to fly the flag or whatever, then you are screwed, especially if they go out of business.

3) Don't do this again. Ever.

The End

[superdog]

Originally Posted by Fleetlord

Ok. Let's get down to it.

1) Reporting the AD to Rolex for not supplying you the watch in a "timely" fashion is like the sheep asking the wolf where to hide. Why do you think you don't have the watch already? So in other words, they couldn't care less.

2) If the dealer is willing to give you your money back, thank your lucky stars and do it...immediately. Rolex AD's are getting their accounts pulled all over the world (including big chains being told to consolidate their locations). If this dealer gets pulled because Rolex wants another dealer to fly the flag or whatever, then you are screwed, especially if they go out of business.

3) Don't do this again. Ever.

The End

This. Exact this.

[Calatrava r]

Originally Posted by dan1yal1

Thank you for the response. My only frustration is the runaround. I have a receipt that says the watch will be delivered at a specific date. I am willing to wait, as i have for the past 15 months. The wait time is not as long as the US AND UK since its not a very popular watch here.

The Dealer cannot control when Rolex will deliver this watch to them. They probably should have been more upfront on the uncertainty of the delivery date.

[JacksonStone]

Originally Posted by Fleetlord

Ok. Let's get down to it.

1) Reporting the AD to Rolex for not supplying you the watch in a "timely" fashion is like the sheep asking the wolf where to hide. Why do you think you don't have the watch already? So in other words, they couldn't care less.

2) If the dealer is willing to give you your money back, thank your lucky stars and do it...immediately. Rolex AD's are getting their accounts pulled all over the world (including big chains being told to consolidate their locations). If this dealer gets pulled because Rolex wants another dealer to fly the flag or whatever, then you are screwed, especially if they go out of business.

3) Don't do this again. Ever.

The End

Originally Posted by superdog

This. Exact this.

Yep.

[BillA]

Hey guy, face the facts, the AD is not getting you the watch.
He offered you a full refund? You would be foolish not to take it.
Hey, its only a watch.

[zaydans]

So let me get this straight. The AD is offering a full refund but you are frustrated that a high demand model hasn’t arrived in the estimated timeframe and you want a way to complain about it? Do you think Rolex give a crap about your AD, or you for that matter? Your wait is no different to thousands of others on this forum so get the money back or keep waiting. Simple choices really!!!

[jets]

Why in India? That's part of the problem IMO...they're how many AD's in the US?

[liuk3]

Go get your money back. Can't believe that you are actually contemplating this. Good luck.