Stain on dial after service

[Juhuatai]

Originally Posted by btinl

Hmm. Stained dial then washed off lume. If this was a more valuable or rare dial, I would be furious.

Yeah, but no use crying over spilled milk. He's willing to source a correct 1988 R serial dial or financially compensate me so while I am upset, I understand that mistakes happen. I'm just not sure what happened as he's serviced multiple watches before with no real issues.

[mattedialdoc]

This is tragic. Good luck in the resurrection. I’ve been through the process searching for a replacement part and it can be sobering.


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[oysterquartz17000]

Do you get to keep the original dial?

[Juhuatai]

Originally Posted by oysterquartz17000

Do you get to keep the original dial?

Would be an exchange basis.

[RC2]

How do you wash Lume off?


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[Juhuatai]

I’m guessing they were cleaning the dial and accidently cleaned it off as well.

[springer]

Originally Posted by RC2

How do you wash Lume off?


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Not to one up you Rich, but how do you stain an expensive dial that's in for a service, then damage the dial again removing the stain? We all know the answer to that ... right! Unbelievable.

[Sublovin]

Op is taking it pretty well. Mistakes happen, but to call them “professional “ after two huge mistakes like that....a very patient collector! Crazy

[RC2]

Originally Posted by springer

Not to one up you Rich, but how do you stain an expensive dial that's in for a service, then damage the dial again removing the stain? We all know the answer to that ... right! Unbelievable.

All good My friend.


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[Rolexlover92]

I really want to know the name of the person who serviced the watch so I never send any of my watches to them. Hopefully they will find you a mint 1016 Dial.

[theflywrist]

Originally Posted by Sublovin

Op is taking it pretty well. Mistakes happen, but to call them “professional “ after two huge mistakes like that....a very patient collector! Crazy

I agree.
I know mistakes happen but I would be very upset if they made another mistake (probably much worse) in attempt on fixing a previous one.

I’m not a watchmaker though and I don’t pretend to know how common it is for these things to happen, nor how difficult it is to avoid them from happening at least 99% of the times.

[NYC6]

Originally Posted by Juhuatai

I just talked to the watchmaker I sent it to, he’s going to have me send it back so they can take a look at it....if they can fix it without restoring it they’ll do so. The problem is I don’t have any evidence that it wasn’t there so he’s going to talk to his watchmakers to confirm it wasn’t there before service but I’m positive it wasn’t. I didn’t think to take any photos beforehand.

I guess financial compensation is probably the only way forward but I’m not sure how we’re gonna sort that out...

Lots a businesses know to tell the customer beforehand that there are issues on the watch, car or whatever to eliminate these issues. Good for him and the customer.
It’s plain as day for me to see from the pic and should have been jumping out at the person doing the watch. I’d hold his feet to the fire on this one.

[Wahlberg]

How do you decide on a value of the dial, not knowing what the future will bring (good or bad). But if this watch would go to 100k and you get compensated 5k for the dial in 2019, that would still sting in the future.

[STEELINOX]

Originally Posted by Juhuatai

Stain is all gone! However he accidentally washed the lume off the 3 o clock marker. They are currently sourcing a new dial or will make me whole if they can’t find one. Sigh. I will say the watchmaker has been extremely professional throughout this trial.




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Tragic occurrence indeed, he needs to make you whole at the utmost end of the value lost...


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[116710er]

It would really be nice to know who serviced this so people can make an informed decision before they send off their watch to this person.

[Juhuatai]

Quick question to all: in such a situation does the watchmaker have a claim to the damaged dial? I.e. he claims to source a new dial for $5k he wants to trade this one in for $3k and then pay $2k on top. If I want to keep this dial, since it’s original to the watch, should I be able to and thus he should source the new dial on his own?

Another thing is that he viewed the photo in the thread and he doesn’t think the dial is damaged significantly and claims that there is plenty of lume on the 3o clock marker. I am of the opinion that there are trace amounts but 90% is gone. Am I crazy?

[bob78h]

Originally Posted by Juhuatai

Quick question to all: in such a situation does the watchmaker have a claim to the damaged dial? I.e. he claims to source a new dial for $5k he wants to trade this one in for $3k and then pay $2k on top. If I want to keep this dial, since it’s original to the watch, should I be able to and thus he should source the new dial on his own?

Another thing is that he viewed the photo in the thread and he doesn’t think the dial is damaged significantly and claims that there is plenty of lume on the 3o clock marker. I am of the opinion that there are trace amounts but 90% is gone. Am I crazy?

From that photo it looks to me like most of the lume is gone on the 3. You can clearly see how the edges of the 6 and 9 are blurry from the lume applied over the printed numbers, whereas the 3 is very crisp.

[RC2]

Any update?


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[southtexas]

Originally Posted by Juhuatai

Quick question to all: in such a situation does the watchmaker have a claim to the damaged dial? I.e. he claims to source a new dial for $5k he wants to trade this one in for $3k and then pay $2k on top. If I want to keep this dial, since it’s original to the watch, should I be able to and thus he should source the new dial on his own?

Another thing is that he viewed the photo in the thread and he doesn’t think the dial is damaged significantly and claims that there is plenty of lume on the 3o clock marker. I am of the opinion that there are trace amounts but 90% is gone. Am I crazy?

It sounds like if you keep your dial, he owes you $2k (if that truly is the delta between the two).

[Wahlberg]

Originally Posted by Juhuatai

and claims that there is plenty of lume on the 3o clock marker.

Is the watchmaker blind by any chance?

Could you please out this guy, two fuck ups and then he mentions that. I would be done with him.

[Robtayham]

Originally Posted by Juhuatai

Quick question to all: in such a situation does the watchmaker have a claim to the damaged dial? I.e. he claims to source a new dial for $5k he wants to trade this one in for $3k and then pay $2k on top. If I want to keep this dial, since it’s original to the watch, should I be able to and thus he should source the new dial on his own?

Another thing is that he viewed the photo in the thread and he doesn’t think the dial is damaged significantly and claims that there is plenty of lume on the 3o clock marker. I am of the opinion that there are trace amounts but 90% is gone. Am I crazy?

I haven’t been keeping up with Explorers. You mentioned 1988 in an earlier post and $5,000.

Are you saying a period correct dial for a 1988 Rolex Explorer is $5,000?

[btinl]

Originally Posted by Juhuatai

Quick question to all: in such a situation does the watchmaker have a claim to the damaged dial? I.e. he claims to source a new dial for $5k he wants to trade this one in for $3k and then pay $2k on top. If I want to keep this dial, since it’s original to the watch, should I be able to and thus he should source the new dial on his own?

Another thing is that he viewed the photo in the thread and he doesn’t think the dial is damaged significantly and claims that there is plenty of lume on the 3o clock marker. I am of the opinion that there are trace amounts but 90% is gone. Am I crazy?

This is BS.

[Juhuatai]

Well he has come around and accepted that there is significant damage. He’s sent me a check for 4K which I am waiting on. He is also currently sourcing a dial, if he can get one that I am satisfied with, he will replace the dial and I will return the 4K. I've given him 3 months to source a dial.

In regards to period correct dial, apparently 5k is around the price for such a dial.

[SydR]

Originally Posted by Juhuatai

Well he has come around and accepted that there is significant damage. He’s sent me a check for 4K which I am waiting on. He is also currently sourcing a dial, if he can get one that I am satisfied with, he will replace the dial and I will return the 4K. I've given him 3 months to source a dial.

In regards to period correct dial, apparently 5k is around the price for such a dial.

So a new dial will cost $5k, he sends you a cheque for $4k and you give him 3 months to find a correct period dial and fit it?

What incentive is there for him to do that? Are you allowing him to keep the old dial?

Sounds like a bad deal all round.

[frackas]

I'll be surprised if he's able to source a similar dial in three months. The R and L-series dials are very distinctive with the blurred lume. But let's hope for the best.

[Juhuatai]

He'd get the dial back so he would save some money. Yeah I don't think he will be able to but I'd like to remain hopeful.

[In-Cog-Neeto]

Originally Posted by Juhuatai

He'd get the dial back so he would save some money. Yeah I don't think he will be able to but I'd like to remain hopeful.

Real sorry for you on this one

Personally, I wouldn’t settle for an either or with dial vs cash

I’d be looking to source another completely original reference in the same condition as yours was pre screw ups, for them to pay for it and then give them the damaged watch in exchange. That is unless your current one has sentimental value in which case I’d be expecting a replaced dial (while I kept the original for completeness) plus financial restitution for the time and angst suffered.

I’m assuming you have had the cost of the service works refunded already?

They should have liability insurance - they simply need to claim on that and deal with the consequence

[Dan S]

Originally Posted by In-Cog-Neeto

... plus financial restitution for the time and angst suffered.

Perhaps this suggestion is taking things a bit too far, but I guess it represents the world we live in now.

[Juhuatai]

Originally Posted by In-Cog-Neeto

Real sorry for you on this one

Personally, I wouldn’t settle for an either or with dial vs cash

I’d be looking to source another completely original reference in the same condition as yours was pre screw ups, for them to pay for it and then give them the damaged watch in exchange. That is unless your current one has sentimental value in which case I’d be expecting a replaced dial (while I kept the original for completeness) plus financial restitution for the time and angst suffered.

I’m assuming you have had the cost of the service works refunded already?

They should have liability insurance - they simply need to claim on that and deal with the consequence

Yes the service has been refunded. I think financial restitution for time and angst is a little extraneous.

[In-Cog-Neeto]

Originally Posted by Dan S

Perhaps this suggestion is taking things a bit too far, but I guess it represents the world we live in now.

Originally Posted by Juhuatai

Yes the service has been refunded. I think financial restitution for time and angst is a little extraneous.

Obviously it’s just my opinion and what I would do in this situation. You are the one who has been affected and only you know how valuable your time is.

To me, trust was placed in a professional to carry out works which they should be proficient in. Either through lack of care or through inability they have caused significant damage. Did they act with the care of a reasonably competent professional? If not, then they were negligent, and if this then caused me to lose time etc I would seek compensation for that as my time is quite valuable and should be spent on better things than this.

The angst only comes into it if there was a sentimental attachment to the watch - imagine if this was your dead fathers watch he had bequeathed you after you spent years admiring it. As mentioned, if sentimentality doesn’t apply then it’s not for consideration

Overall I don’t think they’ve really lived up to a standard I would have expected and have not rectified the situation to what would be my satisfaction. Again, just my opinion