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Old 3 February 2021, 08:31 AM   #1
francis
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Watch: Datejust
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Amazing Service from Rolex

Had a 2019 Datejust 41 126300 under warranty that was running 30 seconds slow. Rolex had it for 2 weeks and sent it back. Now it’s +1 a week! Had taken it first to a watchmaker that I really trust to have him regulate it. He took it to the back and in 5 minutes came out and said “you should send this back as I can’t adjust it because he put it on the machine it has “no movement”.. He said he could regulate it but it wouldn’t last. Rolex told me they completely serviced the movement.. Will report back if it starts to slow again
They were crazy good about communicating with email and phone calls. I was pleasantly surprised. Watch wasn’t in my name either but I sent the warranty card with it. They quoted 6 to 8 weeks so was very happy with just 2 weeks.. Not an extra scratch or swirl added either . (I know em all :)

Last edited by francis; 3 February 2021 at 09:19 AM.. Reason: Additional info
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Old 4 February 2021, 06:14 AM   #2
Ron P
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No movement: he meant probably the balance was having a low amplitude.
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Old 2 March 2021, 05:42 AM   #3
nyyankees
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Which RSC did you send it to?


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