Tudor Misery

[jimcameron]

This came up on my YouTube feed. Sorry for his misery.

https://www.youtube.com/watch?v=tU9oTxhQ4HM

[Baco Noir]

More like AD misery. The AD lied to him and Tudor proved it.

[Wobbly]

I watched this last night. Looks like the AD will be having a used unworn BlackBay to sell.

[jaySL350]

Very,very naughty Frazier Hart,,,,,

[Ballzzz]

Not ever experience can be aces.

[ashokleyland]

Restocked watch, then it will be restocked again.

[ras47]

Tudor will "return it to factory salable condition" and sell it as new. Not used, or previously owned." New. Not cool.

[jinikari01]

Ad could have safe their reputation and provided real customer care. But saving little $$$ is way too important in today's business.

[strafer_kid]

Pretty poor all round - sounds like another story of the supplier literally calling the shots and dealing with the matter on their terms. I have heard of similar issues with Rolex too. It seems as if they know that demand is so high, they can deal with customers with less interest and commitment than they would if they were having to push sales. Sad state of affairs though!

[~JJ]

Story seems a bit one sided... how would you not notice those case scratches while inspecting the watch at time of purchase? I understand not seeing a piece of lint, hands not aligned, small resizing scratches at time of purchase. But these are huge horizontal scratches that are not seen when he’s removing the QR code sticker. Not sure either way, since I wasn’t their, but the story seems half told from my limited view.

[SunTzu]

Upwards of 153,000 views and counting. Is it worth this kind of press to the AD?

He shared his review of his experience and voted with his wallet. Not much else he can do. Let it serve as a warning to the Brits who wish to purchase there.

[watchmaker]

People make mistakes, and people tell lies to lessen the embarrassment of said mistakes. People are not perfect. This doesn’t excuse it but commenters on YouTube are acting like this is the most heinous act ever committed by man.

Despite being at fault it’s not fair that Brian aka Mr X be crucified publicly. Everybody messes up at work and while he did lie, a full refund was always an option so there was never any harm intended to the buyer. The video poster was right to wish him no ill feelings.

[ZenNYC]

I had a similar experience when I purchased my rolex 116613 lb from the Rolex AD. It was one of the recommended ADs from this forum. It had a microscopic teeth marks on the back of the case where it was hard to spot when I first inspected the watch. I noticed this only after couple of weeks into wearing it. I was a newbie then but should have been more careful. I got over it now but boy I was so upset when I found this out. I still love my watch but my first Rolex buying experience from recommended AD, not so much

[Lifeisarolliecoaster]

My heart sank when I watched this video. The AD should have checked the watch when it came back from Tudor to be rectified before handing back to the customer claiming it was resolved. The influence of social media shows AD’s can’t cut corners like this anymore

[Brny11]

Originally Posted by ~JJ

Story seems a bit one sided... how would you not notice those case scratches while inspecting the watch at time of purchase? I understand not seeing a piece of lint, hands not aligned, small resizing scratches at time of purchase. But these are huge horizontal scratches that are not seen when he’s removing the QR code sticker. Not sure either way, since I wasn’t their, but the story seems half told from my limited view.

I wouldn’t be surprised if he caused the scratches. That barcode sticker he referenced was a nightmare for me. Took me a couple of days of washing and scrubbing gently to avoid scratches to fully remove residue.

Also the scratches would be so light I’d prob just deal with it as it is a tool watch. Seriously!! Of course, that is strictly my opinion and mentality and I can see how it can annoy others.

From this point on, I do agree that Tudor and AD handled matters terribly.

[CptCanuck]

social media can crucify your business over night if you are not careful.

Sent from my SM-G955U1 using Tapatalk

[Fleetlord]

Not that big a deal

[redfoxer]

The owner of the channel posted a follow up for those who hadn't seen it. He stated it was squarely the sales associates fault (not the AD or Tudor).

Interested to see if the sales associate does manage to get him in touch with Tudor for a response about how this has been handled by the AD. Suspect this is probably the end of this story.

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[Vipes]

Originally Posted by redfoxer

The owner of the channel posted a follow up for those who hadn't seen it. He stated it was squarely the sales associates fault (not the AD or Tudor).

Interested to see if the sales associate does manage to get him in touch with Tudor for a response about how this has been handled by the AD. Suspect this is probably the end of this story.

Sent from my SM-G9750 using Tapatalk

Funny how he thinks the SA was thinking of the customer first by lying.

[Rolexoman]

Could have be handled differently by the AD, if it gets restored by Tudor and sold as new I’m sure no one will be able to tell or I would think they couldn’t

[watchmaker]

Originally Posted by Vipes

Funny how he thinks the SA was thinking of the customer first by lying.

It’s confirmation bias in action.

If you expect the AD to be helpful (as he did), then you can see why he lied ‘in the customer’s best interest’. (Note, I mean understand the reasoning, not forgive it entirely)

If you believe all ADs and SA are useless/corrupt/liars you would be inclined to view the story in a way that fits your preexisting narrative.