Broke the glass of my PAM219

[Valedictorian]

It had to happen one day! While I was putting on the watch, I accidently dropped it from about chest height. It fell face down on the tiles in the kitchen. The crown guard got dented and there is a crack on the glass at 6 o'clock.

Went to Panerai 5 hours later and brought it in for glass replacement. Verdict = 200 USD. I specifically asked not go repair anything else, nor polish it. I like it when my watch looks rugged but I can't stand the glass being broken.

I did however asked them to check if everything is alright with the movement. It kept time between dropping it and bringing it in, so I suspect no harm was done on the movement. They will do that free of charge.

[nick c]

Wow sorry to hear. But they will fix it it's going to look brand new

[Cru Jones]

Sorry to hear!

I'm surprised Panerai would simply replace the crystal without conducting a service...

[DONGinsler]

Bummer and surprised the price wasn't more

DON

[fullcourt]

....sux but that happens

[Valedictorian]

Update: The service center checked the movement and told me there is a malfunction due to the impact. They got back to me with a quote for a complete overhaul of the movement (inspection, oiling, 24-hour test, new gaskets, plus some other interventions which I can't recall), replacement of the hands (something about compliance to specifications every time a timepiece gets disassembled at Panerai - didn't fully understand this bit), and replacement of the glass. New verdict = 900 USD.

I gave them the go-ahead. The polishing was offered to me free of charge but I declined that.

All in all, I'm a happy man. I'll get the watch back knowing that the Officine has taken good care of it. I absolutely love this timepiece - it's a discontinued model, made for left-handed people, and simply a beautiful casual watch.

[Sublovin]

Yikes...not cheap, but I'm sure it will be worth it

[nick c]

It's ok it will come like brand new

[KVG]

What was the turn around time like? From drop off at the boutique to return?


Sent from my iPhone using Tapatalk

[KVG]

What's the estimated turn around time like for the repairs?

[Stack]

Originally Posted by KVG

What was the turn around time like? From drop off at the boutique to return?


Sent from my iPhone using Tapatalk

Originally Posted by KVG

What's the estimated turn around time like for the repairs?

I had mine sent to repair recently and I sent it into the Boutique January 31st. They sent it out for diagnosis and I gave them the okay and I had it back in my hands on March 8th.

It has damage from a drop as well. They did a great job and I was very happy with the work.

[Valedictorian]

I will get it back in the second week of August, so 6 weeks from drop off to pick up.

[flintsghost]

Sapphire crystals will break fairly easily when dropped on a hard surface. The owner of the local Rolex AD told me that. Now I know he was correct.