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KarlS · 24 February 2017, 01:31 PM

Quote:

Originally Posted by conkers

Speak to Cecilia there and I am sure she will ensure you get sorted ASAP. Mention tell gweilo Roger suggested you speak to her. This assumes it was the QRC branch.

Narrow escape!!! That was probably yours you turned down.

sir_will · 24 February 2017, 01:39 PM

Quote:

Originally Posted by KarlS

Yes they did spend hundreds of hours polishing it...just when they dropped it in the floor the problem occurred!

conkers · 24 February 2017, 01:45 PM

Quote:

Originally Posted by KarlS

Narrow escape!!! That was probably yours you turned down.

Indeed!

They didn't even offer it to me! Mine came from another AD and the dealer allowed a good friend of mine to buy it instead when I passed on it.

Racerdj · 24 February 2017, 08:38 PM

For sure!

Quote:

Originally Posted by texex91

I'd throw your loupe away...you will always be able to find something wrong.

SpeedyTuomas · 24 February 2017, 08:43 PM

I would simply return it and ask for a refund. "Fixing" a 65k watch is unacceptable.

Russell996 · 24 February 2017, 10:23 PM

Quote:

Originally Posted by SpeedyTuomas

I would simply return it and ask for a refund. "Fixing" a 65k watch is unacceptable.

Of course it is acceptable to replace a rotor that simply has marks.

KarlS · 25 February 2017, 12:18 AM

Good point. You wonder why the service centre in Hong Kong just didn't do it?

sir_will · 25 February 2017, 01:21 AM

Quote:

Originally Posted by KarlS

Good point. You wonder why the service centre in Hong Kong just didn't do it?

Good question, I don't know, and the sales just said will sent back to swiss and ask me to wait 1.5 month

don't have any update since then

sir_will · 25 February 2017, 02:25 AM

Quote:

Originally Posted by Racerdj

For sure!

again, i don't own a loupe and the scratch can see from ur bare eyes and the photo is from my Iphone7

MattCH · 25 February 2017, 03:26 AM

Quote:

Originally Posted by sir_will

Good question, I don't know, and the sales just said will sent back to swiss and ask me to wait 1.5 month

don't have any update since then

Beautiful piece!

I agree that is not acceptable.

Grnvette65 · 25 February 2017, 10:11 AM

Sorry that your new watch had issue.I would want my money back or exchange for a new watch, if something that obvious passes quality check I would be worried on the things you can't see. If one bought say a citizen watch that had obvious scratches I don't think most would want it serviced and would want a new watch, then why not w such a high end brand. (Granted it's not like mass produced but I'm sure they could source a new one from the factory) I hate to say it but it seems like the op will be happy with service, but based on what I have seen on this forum it appears to me the op is in for a longer haul... More damage from service, watch not functioning properly,etc.....

benlee · 25 February 2017, 10:39 AM

Not acceptable. It's a brand new watch. Ask for a refund. In this case, it's clear cut fault from manufacturing since it's inside the watch.

sir_will · 25 February 2017, 11:07 AM

Quote:

Originally Posted by benlee

Not acceptable. It's a brand new watch. Ask for a refund. In this case, it's clear cut fault from manufacturing since it's inside the watch.

I didn't ask for a refund, since I did wear the watch for a few days and although no scratch on the watch,the strap does bent. A friend that went with me share a refund story on the spot, and the authorise dealer said Patek will never refund for a watch even it have flaw,, they will fix it within the warranty.
And mention the refund stories we heard before, all the cost is absorb by the dealer itself, not the watch company. Thats what I been told by the sales man.

texex91 · 25 February 2017, 11:10 AM

Quote:

Originally Posted by sir_will

Thats what I been told by the sales man.

Well he must be telling the truth, so you're in good hands

sir_will · 25 February 2017, 11:13 AM

Quote:

Originally Posted by Grnvette65

Sorry that your new watch had issue.I would want my money back or exchange for a new watch, if something that obvious passes quality check I would be worried on the things you can't see. If one bought say a citizen watch that had obvious scratches I don't think most would want it serviced and would want a new watch, then why not w such a high end brand. (Granted it's not like mass produced but I'm sure they could source a new one from the factory) I hate to say it but it seems like the op will be happy with service, but based on what I have seen on this forum it appears to me the op is in for a longer haul... More damage from service, watch not functioning properly,etc.....

the sales man said Patek never refund or exchange for a new watch once the watch leave the dealer, even the watch leave the dealer with flaw. Patek will fix it no question ask under warranty, and those refund stories we heard before, all the cost was absor by the dealer not the watch company itself.

sir_will · 25 February 2017, 11:13 AM

Quote:

Originally Posted by texex91

Well he must be telling the truth, so you're in good hands

pathavudp · 25 February 2017, 11:56 AM

yes I could happen ! there is no perfection not only PATEK but also other high end brand I can confirm. In this case, you probably find out other defects when the watch returns. It s handmade. Just enjoys and wear it. Maybe you should think that it gives your watch character honestly. However, PP will serve you perfectly for fixing this defect.

masyv6 · 25 February 2017, 12:19 PM

Quote:

Originally Posted by KarlS

Must say I am intrigued by the "imitation Jewery" on the slip!!

That certainly isn't the name I'd pick for my store!!

Quote:

Originally Posted by JorgeCCW

Right?!?!

Quote:

Originally Posted by Passionata

W/o the intention to crash your party but i can ser other flaws on the rotor

iPhone/Tapatalk

I'm glad someone said it besides me

Quote:

Originally Posted by benlee

Not acceptable. It's a brand new watch. Ask for a refund. In this case, it's clear cut fault from manufacturing since it's inside the watch.

x2.

I'd do the same. Patek shouldn't let that out the door.

slashd0t · 25 February 2017, 02:00 PM

Need a better AD. My AD would give me a 30 day refund no questions asked on any I bought from them.

As of yet, I've never returned anything but I am absolutely a loyal customer and have bought many watches there over the years. Will continue to as well.

Sorry to hear about your issue, but if I was you I would just have it fixed vs pushing for a refund. It's annoying and shocking that this passes QA, but it is what it is. In a month you'll have it back as good as new and can continuing building great experiences with that beauty.

nyc2la · 25 February 2017, 03:58 PM

The AD should work with Patek to get you a replacement. Last year, I had a problem with a grand complication that I cut the seal on, and after a very short period, it proved problematic. My AD worked with Patek and got me a new, sealed watch, albeit a different version (R instead of a G) since the G I had was not readily available.

martinr · 25 February 2017, 04:11 PM

Quote:

Originally Posted by sir_will

the sales man said Patek never refund or exchange for a new watch once the watch leave the dealer, even the watch leave the dealer with flaw. Patek will fix it no question ask under warranty, and those refund stories we heard before, all the cost was absor by the dealer not the watch company itself.

I believe you are correct, the policy is to fix it. Really it's just the rotor but what's annoying is the time without your watch while they fix it.

HorologyK · 25 February 2017, 11:55 PM

Where's Subking ?

Defiancekofb · 26 February 2017, 03:22 AM

Quote:

Originally Posted by KarlS

Yes they did spend hundreds of hours polishing it...just when they dropped it in the floor the problem occurred!

sir_will · 26 February 2017, 04:54 PM

Quote:

Originally Posted by nyc2la

The AD should work with Patek to get you a replacement. Last year, I had a problem with a grand complication that I cut the seal on, and after a very short period, it proved problematic. My AD worked with Patek and got me a new, sealed watch, albeit a different version (R instead of a G) since the G I had was not readily available.

My friend share ur case with the sales, the sales claim it's not Patek practice to send a brand new watch as replacement. It's ur AD absor all the cost and send you a new one. Patek won't send any new watch even it have flaw on the watch, they will fix it with no problem, but never replace a new watch.

nyc2la · 26 February 2017, 05:18 PM

Quote:

Originally Posted by sir_will

My friend share ur case with the sales, the sales claim it's not Patek practice to send a brand new watch as replacement. It's ur AD absor all the cost and send you a new one. Patek won't send any new watch even it have flaw on the watch, they will fix it with no problem, but never replace a new watch.

Here is an excerpt from the email from Patek sent to my AD, in which they asked if I would accept a white dial as a replacement:

"Good morning!

I shared your customer letter with our head watchmaker. Here are his comments:

“I wonder if the client was given the proper instructions of how to properly set and manipulate his watch. He says he manually tried to move the day over using the corrector but did he set it to 6AM each time? He may have inadvertently caused damage.“

I have no idea when we’ll be receiving another blue dial…would he take the white as a replacement?"

KarlS · 26 February 2017, 06:21 PM

Ok I won't tell anyone....but did you actually try change the date at 23:00 in the evening?

nyc2la · 26 February 2017, 06:29 PM

Quote:

Originally Posted by KarlS

Ok I won't tell anyone....but did you actually try change the date at 23:00 in the evening?

Nope. I did it by the book.

SpeedyTuomas · 26 February 2017, 11:19 PM

Quote:

Originally Posted by Russell996

Of course it is acceptable to replace a rotor that simply has marks.

I would have a problem with spending that kind of money and the having it serviced or a part replaced. But that's just me, I guess.

sir_will · 1 March 2017, 03:11 AM

so far no update from anyone
none from PP, none from AD

sir_will · 1 May 2017, 12:53 PM

finally an update from the sales,
expect to received the watch at the end of June.
more than four months of repair time, I though it was just some polishing issue.....

25 February 2017, 10:39 AM	#42
benlee "TRF" Member Join Date: Dec 2012 Real Name: Ben Location: SIN & JKT Watch: Rolex, AP, PP Posts: 9,873	Not acceptable. It's a brand new watch. Ask for a refund. In this case, it's clear cut fault from manufacturing since it's inside the watch. __________________ Follow me on Instagram : benlee789

25 February 2017, 02:00 PM	#49
slashd0t "TRF" Member Join Date: Jul 2011 Real Name: Jamie Location: Edmonton, AB Watch: This & That Posts: 771	Need a better AD. My AD would give me a 30 day refund no questions asked on any I bought from them. As of yet, I've never returned anything but I am absolutely a loyal customer and have bought many watches there over the years. Will continue to as well. Sorry to hear about your issue, but if I was you I would just have it fixed vs pushing for a refund. It's annoying and shocking that this passes QA, but it is what it is. In a month you'll have it back as good as new and can continuing building great experiences with that beauty. __________________ /.

25 February 2017, 03:58 PM	#50
nyc2la "TRF" Member Join Date: Mar 2014 Real Name: Stephen Location: Beach Watch: 16660 Posts: 9,174	The AD should work with Patek to get you a replacement. Last year, I had a problem with a grand complication that I cut the seal on, and after a very short period, it proved problematic. My AD worked with Patek and got me a new, sealed watch, albeit a different version (R instead of a G) since the G I had was not readily available. __________________ "Nothing great was ever achieved without enthusiasm." --- RWE

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24 February 2017, 08:43 PM	#35
SpeedyTuomas "TRF" Member Join Date: Nov 2016 Location: Finland Posts: 595	I would simply return it and ask for a refund. "Fixing" a 65k watch is unacceptable.

25 February 2017, 12:18 AM	#37
KarlS Banned Join Date: Nov 2015 Real Name: Karl Location: Kuwait Posts: 5,228	Good point. You wonder why the service centre in Hong Kong just didn't do it?

25 February 2017, 10:11 AM	#41
Grnvette65 "TRF" Member Join Date: Mar 2013 Location: USA Posts: 410	Sorry that your new watch had issue.I would want my money back or exchange for a new watch, if something that obvious passes quality check I would be worried on the things you can't see. If one bought say a citizen watch that had obvious scratches I don't think most would want it serviced and would want a new watch, then why not w such a high end brand. (Granted it's not like mass produced but I'm sure they could source a new one from the factory) I hate to say it but it seems like the op will be happy with service, but based on what I have seen on this forum it appears to me the op is in for a longer haul... More damage from service, watch not functioning properly,etc.....

25 February 2017, 11:56 AM	#47
pathavudp "TRF" Member Join Date: Sep 2008 Location: Bangkok Posts: 2	yes I could happen ! there is no perfection not only PATEK but also other high end brand I can confirm. In this case, you probably find out other defects when the watch returns. It s handmade. Just enjoys and wear it. Maybe you should think that it gives your watch character honestly. However, PP will serve you perfectly for fixing this defect.

25 February 2017, 11:55 PM	#52
HorologyK "TRF" Member Join Date: Mar 2015 Location: USA Posts: 1,354	Where's Subking ?

26 February 2017, 06:21 PM	#56
KarlS Banned Join Date: Nov 2015 Real Name: Karl Location: Kuwait Posts: 5,228	Ok I won't tell anyone....but did you actually try change the date at 23:00 in the evening?

1 March 2017, 03:11 AM	#59
sir_will "TRF" Member Join Date: Jan 2016 Location: HK Posts: 31	so far no update from anyone none from PP, none from AD

1 May 2017, 12:53 PM	#60
sir_will "TRF" Member Join Date: Jan 2016 Location: HK Posts: 31	finally an update from the sales, expect to received the watch at the end of June. more than four months of repair time, I though it was just some polishing issue.....

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