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nyc2la · 27 February 2017, 05:39 AM

Quote:

Originally Posted by incontrol

Good luck with this fix. I am very curious to see how Patek will handle this. Terrible to think you have already lost two years of wrist time due to servicing issues. Hopefully this will be the last time for at least 10 years.

These stories do scare me about sending any of my watches in to be serviced even though I have a great relationship with my AD.

Sent from my iPhone using Tapatalk

You also should work directly with Patrick at HSWA. He is a gentleman and a veteran. He will do everything in his power to ensure you and your watch are treated right.

conkers · 27 February 2017, 10:59 AM

I am surprised you are staying loyal to the brand with your recent prospective incoming threads given your service experience. High quality and rapid after sales should be expected at this level.

I am sorry to hear of your poor experiences.

incontrol · 27 February 2017, 11:56 AM

Quote:

Originally Posted by nyc2la

You also should work directly with Patrick at HSWA. He is a gentleman and a veteran. He will do everything in his power to ensure you and your watch are treated right.

Thanks Stephen for the tip!

Sent from my iPhone using Tapatalk

pp5575 · 27 February 2017, 12:13 PM

Quote:

Originally Posted by incontrol

Good luck with this fix. I am very curious to see how Patek will handle this. Terrible to think you have already lost two years of wrist time due to servicing issues. Hopefully this will be the last time for at least 10 years.

These stories do scare me about sending any of my watches in to be serviced even though I have a great relationship with my AD.

Sent from my iPhone using Tapatalk

I think the problem is in service department, nothing to do with AD. Of course, nice AD will help to solve the problem. I am 100% sure that I will not send my watches for maintenance unless I have to do it. This means maintenance is not just spending money, it is a nightmare for me. I can't expect what will happen to my nice watches.

texex91 · 27 February 2017, 12:22 PM

Quote:

Originally Posted by pp5575

I think the problem is in service department, nothing to do with AD. Of course, nice AD will help to solve the problem. I am 100% sure that I will not send my watches for maintenance unless I have to do it. This means maintenance is not just spending money, it is a nightmare for me. I can't expect what will happen to my nice watches.

No one is saying it's your AD.

However, at the end of the day Patek is responsible for their watches not any AD. Patek needs fix the issues. It's great your AD sends you nice gifts--charming.

But when Patek puts wrong screws in 5160 that seems very strange. So hope you get it worked out.

pp5575 · 27 February 2017, 12:35 PM

Quote:

Originally Posted by texex91

No one is saying it's your AD.

However, at the end of the day Patek is responsible for their watches not any AD. Patek needs fix the issues. It's great your AD sends you nice gifts--charming.

But when Patek puts wrong screws in 5160 that seems very strange. So hope you get it worked out.

Boodles AD is the best AD for me at the moment. I don't care AD in Taiwan. Do not like them very much. I think PP should do something on service department to make his customers happy.

A good watch means to me is including good service after sale.

texex91 · 27 February 2017, 12:37 PM

Quote:

Originally Posted by pp5575

A good watch means to me is including good service after sale.

Can't argue with that great point.

jon_jon · 27 February 2017, 12:40 PM

I don't know if Patek has extra engraved screws for the 5160 readily available, at least in the same metal color since the 5160R is now discontinued. However they can certainly make a new engraved screw and send it to the AD to remedy this situation. However I imagine this will probably take time, weeks or even a few months, because of the special engraving that needs to be done.

pp5575 · 27 February 2017, 12:45 PM

Quote:

Originally Posted by jon_jon

I don't know if Patek has extra engraved screws for the 5160 readily available, at least in the same metal color since the 5160R is now discontinued. However they can certainly make a new engraved screw and send it to the AD to remedy this situation. However I imagine this will probably take time, weeks or even a few months, because of the special engraving that needs to be done.

It is not a big problem for me, but the problem is time and patient. The service department should do it better to save our time and his time and to keep his good reputation for the brand, not to scare his customers away.

KarlS · 27 February 2017, 12:47 PM

I would just engrave the existing....at lest it's same colour and went unnoticed for 5 years

pp5575 · 27 February 2017, 12:53 PM

Quote:

Originally Posted by KarlS

I would just engrave the existing....at lest it's same colour and went unnoticed for 5 years

You mean do engrave by myself.

KarlS · 27 February 2017, 01:00 PM

Quote:

Originally Posted by pp5575

You mean do engrave by myself.

If you feel confident

Passionata · 27 February 2017, 08:15 PM

Quote:

Originally Posted by KarlS

I would just engrave the existing....at lest it's same colour and went unnoticed for 5 years

there s an other chap with an ueven rotor , a couple of years and we will see the how to correct your PP DIY tutorials on the tube

subtona · 27 February 2017, 08:57 PM

Quote:

Originally Posted by nyc2la

You also should work directly with Patrick at HSWA. He is a gentleman and a veteran. He will do everything in his power to ensure you and your watch are treated right.

Agree Patrick is a good guy to deal with.

Bummer about the screw, Patek should certainly make that right regardless of warranty period

KarlS · 27 February 2017, 09:27 PM

Quote:

Originally Posted by Passionata

there s an other chap with an ueven rotor , a couple of years and we will see the how to correct your PP DIY tutorials on the tube

George- send it over - my son says he needs the practice...it will be faster than Geneva but think it may affect the warranty (depending if its transferable or not of course!)

pp5575 · 19 March 2017, 12:57 AM

Quote:

Originally Posted by texex91

Will be interesting to see how PP handles this...keep us updated.

My Boodles AD arrange the screw sent to HK service center. So I can go to HK to slove my problem for free.

Thank you Jamie. The best AD for me.

texex91 · 19 March 2017, 12:58 AM

Quote:

Originally Posted by pp5575

My Boodles AD arrange the screw sent to HK service center. So I can go to HK to slove my problem for free.

Thank you Jamie. The best AD for me.

Fantastic--go Booties!

Hope he send another gift

pp5575 · 19 March 2017, 01:03 AM

Quote:

Originally Posted by texex91

Fantastic--go Booties!

Hope he send another gift

He will. He is waiting a nice gift from Patek. Then, He can send it to me.

Jamie says he will try to get me an beautiful enamel watch this year.

goog53 · 19 March 2017, 01:49 AM

Forget the enamel watch Brian. Those pieces have butterflies, birds, flowers, and animals on them although still beautiful. You already have some amazing Enamel World Timers. Go for a 5088P. It is a rare handcraft piece and pretty cool. Do I need to call Jamie for You and place an order? LOL!

pp5575 · 19 March 2017, 02:20 AM

Quote:

Originally Posted by goog53

Forget the enamel watch Brian. Those pieces have butterflies, birds, flowers, and animals on them although still beautiful. You already have some amazing Enamel World Timers. Go for a 5088P. It is a rare handcraft piece and pretty cool. Do I need to call Jamie for You and place an order? LOL!

I have 5088P.

47S.jpg

61S.jpg

goog53 · 19 March 2017, 02:35 AM

BEAUTIFUL! Well done my friend.

pp5575 · 19 March 2017, 02:57 AM

Quote:

Originally Posted by goog53

BEAUTIFUL! Well done my friend.

5088P is a very unique watch. I like my version than first version.

jon_jon · 19 March 2017, 04:10 AM

Glad to hear Patek and Boodles addressed the missing screw problem.

That 5088P is a beauty

pp5575 · 19 March 2017, 10:38 AM

Quote:

Originally Posted by jon_jon

Glad to hear Patek and Boodles addressed the missing screw problem.

That 5088P is a beauty

Thank you. Jamie is a nice guy.

Iflylo · 19 March 2017, 11:47 AM

Quote:

Originally Posted by pp5575

I have 5088P.

Attachment 839706

Attachment 839707

WOW, blown away by your collection

19 March 2017, 01:49 AM	#49
goog53 "TRF" Member Join Date: Dec 2010 Real Name: Mike G Location: Ohio Watch: Rolex-Patek-AP Posts: 3,060	Forget the enamel watch Brian. Those pieces have butterflies, birds, flowers, and animals on them although still beautiful. You already have some amazing Enamel World Timers. Go for a 5088P. It is a rare handcraft piece and pretty cool. Do I need to call Jamie for You and place an order? LOL! __________________ The only thing better than the watches are the people behind them. "The best watch in the world is the one that's on your wrist." Morgan King "Do you like having a good time? Then you need a good watch!" Rocky Balboa

19 March 2017, 02:35 AM	#51
goog53 "TRF" Member Join Date: Dec 2010 Real Name: Mike G Location: Ohio Watch: Rolex-Patek-AP Posts: 3,060	BEAUTIFUL! Well done my friend. __________________ The only thing better than the watches are the people behind them. "The best watch in the world is the one that's on your wrist." Morgan King "Do you like having a good time? Then you need a good watch!" Rocky Balboa

27 February 2017, 10:59 AM	#32
conkers "TRF" Member Join Date: Feb 2013 Real Name: Roger Location: Hong Kong Watch: Too many! Posts: 5,995	I am surprised you are staying loyal to the brand with your recent prospective incoming threads given your service experience. High quality and rapid after sales should be expected at this level. I am sorry to hear of your poor experiences.

27 February 2017, 12:40 PM	#38
jon_jon "TRF" Member Join Date: Mar 2009 Location: USA Posts: 4,341	I don't know if Patek has extra engraved screws for the 5160 readily available, at least in the same metal color since the 5160R is now discontinued. However they can certainly make a new engraved screw and send it to the AD to remedy this situation. However I imagine this will probably take time, weeks or even a few months, because of the special engraving that needs to be done.

27 February 2017, 12:47 PM	#40
KarlS Banned Join Date: Nov 2015 Real Name: Karl Location: Kuwait Posts: 5,228	I would just engrave the existing....at lest it's same colour and went unnoticed for 5 years

19 March 2017, 04:10 AM	#53
jon_jon "TRF" Member Join Date: Mar 2009 Location: USA Posts: 4,341	Glad to hear Patek and Boodles addressed the missing screw problem. That 5088P is a beauty

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