Michael Young

[Andelain]

Tagging this for the outcome. That replacement is terrible!

I hope he steps up and gets his head out of his ass.

[arttay10]

Originally Posted by brkanand

I am not happy with what is going on here. Why not a senior forum member contact Michael Young to get back to us with his side of the story?

I agree - I think Micheal should have the opportunity to give his side and and 'hopefully' preserve his reputation...

my band is currently with Micheal - and i'm sure other members perhaps are in the same boat...
Micheal came highly recommended to me from varoius sources - all credible members and collectors.

We all know that in the real world 'things happen' - although we all wish is was someone else and not us... but what seperates one from another is how the situation is dealt with - I hope that Micheal can see this - and acts accordingly....

[esm]

Wow - I'm speechless.

I'm glad I have read this thread as I have been looking at getting an old jubilee bracelet refurb'd soon.

This has def put me off sending to Michael Young. One of the main reasons were the lack of communication with the customers. That's not how one should conduct his/her business.

Out of the curiosity, what is the average cost to refurb a stretched TT jubilee by Michael VS. New from Rolex?

[Grissom]

I, too, am watching for the ultimate outcome. Having grown up in the jewelry business, in Los Angeles, I can say that were we the ones to have lost this bracelet, we would have purchased a new replacement, from Rolex, for the customer, immediately, and hopefully would have had it back to him, before he even knew we had lost the old one!

Extremely bad customer service, from what I have read so far.....

[Ebruner]

I do Jewelry Repair in my store, and Items have been lost or misplaced. Unfortunately it happens to all of us. I step up and pay the customer WHATEVER they think it is worth, or replace it fully in kind, immediately. This is crap!!

-Eddie

[silvershark]

I too hope Michael will come here and give his side of the "story"!! Hence linking him to this thread in the email. I have kept all the emails between us so can proove my version of events!

BTW, I have no objections to a mod contacting Michael, if they wish to do so.

[Mickey®]

I'm way late on this one but I have a Jubilee from my father's watch that I was thinking of getting refurb'd.

Really need to keep this post alive until we find out what happened.

[roger0770]

this is total bs. i hope michael gets back to you soon. when i contacted him for the crappy job he did on my bracelet, he totally ignored me and never got back to my emails. thus, i vouched never again sent anything to him. however, your loss is far greater for it is sentimentally valuable. please keep us updated.

[arttay10]

Originally Posted by esm

Wow - I'm speechless.

I'm glad I have read this thread as I have been looking at getting an old jubilee bracelet refurb'd soon.

This has def put me off sending to Michael Young. One of the main reasons were the lack of communication with the customers. That's not how one should conduct his/her business.

Out of the curiosity, what is the average cost to refurb a stretched TT jubilee by Michael VS. New from Rolex?

Talking to Bill Rice this morning - Rolex is around £800 new for a T/T jubilee and Micheal young is $130 - $150 for a referb ( plus postage)

[silvershark]

Originally Posted by Mickey®

I'm way late on this one but I have a Jubilee from my father's watch that I was thinking of getting refurb'd.

Really need to keep this post alive until we find out what happened.

This guy in Florida also does bracelet refurbs. http://www.bgrayjewelers.com/RolexWatchBands.htm He dosen't show his price though, so I don't know how much more expensive than MY he would be.

[ufboy73]

got to factor in the risk of never seeing the bracelet again, apparently, with Mike though....Keep on this guy!!!

[perpetualman88]

I do not care what anyone says. If MY lost the bracelet he should replace it with a brand new one. IT is absolutely wrong that he lose a customers merchandise and then get to pick the bracelet thta he wants to repair to replace it. IMHO i do not think anyone should send him another watch again
my .02 at least

[toph]

hope thsi gets resolved, i am a bit shocked by how you have been treated for 2 reasons not incluing teh tiem delay.
1) he admits lost yoru bracelet
2) you sent it to him for a refurb and he sends back a broken bracelet? Is he hoping you send it back for a refurb or something??
good luck

[ingoodtime]

At this point, after all this time, I'd probably send it to Rolex in trade for anew bracelet and be done with it and Michael.it is a shame that you have been treated so badly.

[smith one]

man, that bracelet is HORRENDOUS!! Is it a real Rolex
bracelet??!! It appears as if he didn't even try!! That bracelet
doesn't even look clean.

I'm so SORRY for you!!!

Best on the outcome.

Smith one

[tucsonrick]

I recently had an old Jubilee (stainless steel) replaced by RSC for $480 using the very old bracelet as a trade in. That got me a brand new bracelete, not a rebuild. Unless an old bracelet has some special meaning, I would consider a tradein with Rolex.

[wrxsti]

absolutely unprofessional and terrible customer service plus insane wait period

[MonBK]

Originally Posted by silvershark

This guy in Florida also does bracelet refurbs. http://www.bgrayjewelers.com/RolexWatchBands.htm He dosen't show his price though, so I don't know how much more expensive than MY he would be.

I've heard that they send them out to MY for repair.

[silvershark]

Had an email from Michael, which simply said "Let me try and find you another band"

[MonBK]

Originally Posted by silvershark

Had an email from Michael, which simply said "Let me try and find you another band"

I think that says it all.

[silvershark]

Originally Posted by MonBK

I think that says it all.

Yup

Intersested to see what he comes up with though!

[crowncollection]

he is the best in the business, anyone can lose something, we are humans. He will send you a nice replacement I am sure. I have only had good experiences, he takes his time I agree

[silvershark]

Originally Posted by crowncollection

he is the best in the business, anyone can lose something, we are humans. He will send you a nice replacement I am sure. I have only had good experiences, he takes his time I agree

He may be good at what he does, but that does not excuse loosing my bracelet then trying to fob me off with a pile a crap, that fell apart as soon as it was handled!!

[foobar]

I'm sorry to hear that, silivershark.

This is totally not acceptable from a customer point of view. I've subscribed to this thread and i'd like to know the outcome as well.

Keep us posted.

[BMWMDRIVER]

Originally Posted by landroverking

Off my list of folks to deal with

I was considering sending the SS Jubilee bracelet from my inherited DJ for him to restore. Now, I will not even consider it!!! I would be devestated if I lost that bracelet; it has too much sentimental value.

looks like I'm going to have to source a new one from Rolex for piece of mind.....

I WILL NEVER DO BUSINESS WITH MICHAEL YOUNG!!!!!!

Screwing over a fellow TRF brother is bad karma enough for me to tell everyone never to do business with him EVER!!

Personally, on principal, I would fly to HK to kick his lousy ass or send one of my associates to correct his behavior

[ufboy73]

Originally Posted by crowncollection

he is the best in the business, anyone can lose something, we are humans. He will send you a nice replacement I am sure. I have only had good experiences, he takes his time I agree

he CAN'T be the best in the business - there is nobody out there handles themself with integrity and honesty in the watch repair business? Communicates in a timely manner with their paying customer? Admits immediately if they have made a mistake and bends over backward to make it right?

i dont know about you, but in the services industry those would all be required for me to claim anyone is the 'best'!

[Welshwatchman]

Originally Posted by crowncollection

He will send you a nice replacement I am sure.

Faith indeed.

Let's hope you are correct. The first replacement was a little "nasty" I think you'd agree.

Time will tell if your faith is warranted.

[Puffy]

what a joker, he should reimburse you at the very least and not send you some inferior junk bracelet

[tattooedfagin]

just read through the entire thread, sorry to hear about such poor customer service, despite being so well respected & having many referrals i'm amazed at how long this has dragged on, worse still after MY was informed of the issue being raised on TRF & perhaps other forums, i would have expected someone with such a great rep' to have been falling over themselves to get the situation wrapped up regardless of cost....and as for that replacement bracelet, what the hell was he thinking when he sent that out

[Puffy]

Originally Posted by tattooedfagin

just read through the entire thread, sorry to hear about such poor customer service, despite being so well respected & having many referrals i'm amazed at how long this has dragged on, worse still after MY was informed of the issue being raised on TRF & perhaps other forums, i would have expected someone with such a great rep' to have been falling over themselves to get the situation wrapped up regardless of cost....and as for that replacement bracelet, what the hell was he thinking when he sent that out

totally agree!

put yourself in that person's shoes, would you like to be stressed out over an item you care about and then being shafted completely with some piece of crap as a gesture of 'goodwill'?