Received my Guarentee Cards!

[Mr_Rolex]

Hey TRF fam!

I’ll keep it short and simple. Purchased all my watches with WOS. Woke up this morning to the door bell ringing and it was a postman delivering my Guarentee cards. The last watch I purchased was a SD43 in November 2019. I also purchased a BLNR in February 2019.

Good Luck to anybody else waiting




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[TswaneNguni]

wow

Silly UK rules now a thing of the past ,hopefully .

[eleven11prints]

Originally Posted by Mr_Rolex

Hey TRF fam!

I’ll keep it short and simple. Purchased all my watches with WOS. Woke up this morning to the door bell ringing and it was a postman delivering my Guarentee cards. The last watch I purchased was a SD43 in November 2019. I also purchased a BLNR in February 2019.

Good Luck to anybody else waiting




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Someone took an AD to court and won. Hence, all cards to be received with every new watch purchase from now on. The AD was part or Aurum Holdings, i.e. connected to WoS.

[kieselguhr]

Originally Posted by TswaneNguni

wow



Silly UK rules now a thing of the past ,hopefully .

Agreed. It was absolutely ridiculous.

[Chadridv]

Originally Posted by eleven11prints

Someone took an AD to court and won. Hence, all cards to be received with every new watch purchase from now on. The AD was part or Aurum Holdings, i.e. connected to WoS.

they won their warranty cards! Lost their chance at ever getting another hard to get watch from that AD

[eleven11prints]

Originally Posted by Chadridv

they won their warranty cards! Lost their chance at ever getting another hard to get watch from that AD

Quite likely. Not worth it if it was something he intended to keep

[REFZ]

You should have received those cards when you bought the watches.
It's ridiculous that somebody had to take them to court for that.

Very bad business practices.

[Swiss Mad!]

I went into Goldsmiths & collected mine in person, no issues.


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[Mr_Rolex]

Yeah I am fully aware what they was doing was wrong however I don’t beleive any customers had a choice but to agree with it.

Tbh it doesn’t make much of a difference to me as I don’t see myself as a flipper however it comes down to principle. If I’m spending 50k on watches I want to be able to have an option to sell on my own accord


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[Chadridv]

Originally Posted by Mr_Rolex

Yeah I am fully aware what they was doing was wrong however I don’t beleive any customers had a choice but to agree with it.

Tbh it doesn’t make much of a difference to me as I don’t see myself as a flipper however it comes down to principle. If I’m spending 50k on watches I want to be able to have an option to sell on my own accord


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As long as you agreed, I think it's fine. If someone called me for something I truly wanted today, I'd take it without the cards for a year no problem. It'd be annoying, but I've also been waiting years for certain models. That's more annoying

[drmizzou]

thats awesome! good on whoever took them to court. ridiculous practice.

[Yess]

What's the background to this practice? Why do they hold the cards? Is this common practice?

[TswaneNguni]

Originally Posted by eleven11prints

Someone took an AD to court and won. Hence, all cards to be received with every new watch purchase from now on. The AD was part or Aurum Holdings, i.e. connected to WoS.

Good.They messed with the wrong customer ! ,which now benefits all the silent ones which said or did nothing !

[Danny83]

Did you ever get to visit them

[brandrea]

Originally Posted by eleven11prints

Someone took an AD to court and won. Hence, all cards to be received with every new watch purchase from now on. The AD was part or Aurum Holdings, i.e. connected to WoS.

Interesting Mike, do you have a link to the back story for us?

[watchmaker]

Originally Posted by eleven11prints

Someone took an AD to court and won. Hence, all cards to be received with every new watch purchase from now on. The AD was part or Aurum Holdings, i.e. connected to WoS.

I had been told by someone “in the know” that a customer was making early noises that they were going to become litigious (but didn’t actually go as far as a court), so WOS reviewed the policy in light of it not being worth spending a penny on in legal fees (the policy had no tangible benefit to WOS anyway, just helped appease Rolex in the short term).

Would be interesting to know if I there is proof it actually went as far as a judgment.

[padi56]

Originally Posted by watchmaker

I had been told by someone “in the know” that a customer was making early noises that they were going to become litigious (but didn’t actually go as far as a court), so WOS reviewed the policy in light of it not being worth spending a penny on in legal fees (the policy had no tangible benefit to WOS anyway, just helped appease Rolex in the short term).

Would be interesting to know if I there is proof it actually went as far as a judgment.

Have heard exactly the same I too would like to see proof of this so called court judgment.

[Ihatecheese]

Well done for your patience. To me it's the height of ridiculous when a company is holding back items that the person has purchased. It really puts me off the brand and what it attracts.
Happy to see the practice is over. Never saw it happen first hand tbh. Always v reasonable in my experience.

[Tavira Lancer]

Bought my subc Dec 2018, had the card withheld, no problem, rang up 2 weeks shy of the anniversary to check I could pick it up and was told no worries, popped in 1 week before the year was up and was told they couldn't release the card, so went in last week collected the card and noticed Tudor bb58 in the window and bought it, that showed them not to mess with me

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[904VT]

I’m surprised so many UK collectors are against this practice. You guys realize right that Rolex put this rule out for your benefit? Because post Brexit announcement the GBP was crushed (not to mention the prior unpegging of the Franc and Euro influence) and the market was being flooded with foreign buyers looking for watches they could arbitrage profits. And yes many of those watches were brought to HK for resale. If you’re a long-term collector I just don’t see how this really hurts you much at all. Oh well.

[jrs146]

Waiting for cards.... what has this hobby come to?!?

[jrox]

Fraser Hart still holding mine

[JoseR]

Originally Posted by kieselguhr

Agreed. It was absolutely ridiculous.

x1. You pay for a new watch you should get everything that comes with it. No exceptions.

[RHIII]

I’m sorry. Holding back warranty cards was as dumb as a box of rocks.

[Speedbird-1]

If that's how Guarantee is spelled on your cards......they're fake!

[GMT Aviator]

My AD called last week saying my warranty card was ready for collection or post for my CHNR.
I’m on the waitlist with them for a BLRO as well as another reference.
I know that they are very conscious of not wanting to upset the Apple cart by selling to flippers and the intent was/is well intended to that end.
Because I can’t get in to see them for the foreseeable due to other commitments, I checked where I am on the BLRO list and asked them to retain the warrenty card for the CHNR until I can get into the store. They were happy to do this and hopefully shows to them, from my side, that I’m not in the business of flipping watches they supply to me. Will it speed up the delivery of the BLRO, I doubt it, but you never know.

[Rrpdc]

Mayors of Florida, Wos nyc, and levy’s in Savannah we’re all holding cards too. Guess Rolex finally put a stop to that.

[Marcjvr]

LOL it is an utterly ridiculous practice. I mean what it is really going to do? Come on. Sounds like a great way to piss off your customers and that’s about it

Seems like a bored AD had a challenge with his pal along the lines of “I bet I can convince desperate people to give up their own property simply by saying ‘um it’s to stop flippers’”

Next the ADs are going to instate “prima nocte”...and insist on a night with your spouse before they are convinced you are not a flipper

[John DSSD]

Originally Posted by jrubero

x1. You pay for a new watch you should get everything that comes with it. No exceptions.

They don't give you the outer box and swing tag with barcode on.

[JoseR]

Originally Posted by John DSSD

They don't give you the outer box and swing tag with barcode on.

I got the both outer and inter box, green and white hang tags warranty card, user's manual. The only thing I didn't get was the plastic bezel protector and I think the bar code are removed when sold by all AD and grays.

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