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Old 14 April 2019, 12:42 PM   #1
txaggie9307
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Tell me about rolliworks...

Anyone have any reviews out there? I am thinking of either sending Rikki or these guys my 16600 for a movement service.


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Old 14 April 2019, 02:31 PM   #2
BigPapiDoesItAgain
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Call them - it is a very good way to get a feel for them; I just sent my well-loved 30-year old 16610 Sub Date to them for crystal replacement, movement overhaul, and bracelet polish. I talked to Mike in great detail beforehand, and feel good about my choice. I was quoted a 2.5-week turnaround and what I felt was a very fair price.
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Old 14 April 2019, 02:35 PM   #3
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Quote:
Originally Posted by txaggie9307 View Post
Anyone have any reviews out there? I am thinking of either sending Rikki or these guys my 16600 for a movement service.


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Did you use the search function? Start here. https://www.rolexforums.com/showthread.php?t=618472
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Old 14 April 2019, 04:00 PM   #4
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They do great work. But my understanding is only RSC can service 16600 HEV. I would research this.
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Old 15 April 2019, 03:56 AM   #5
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I tried to pm you, but your box is full


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Old 15 April 2019, 05:21 AM   #6
ccaballero
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Rolliworks can service the sd 16600. Give them a call.
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Old 15 April 2019, 05:35 AM   #7
Finslayer83
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I've used Rik and will use Rik for all service needs (has a non rolex of mine at the moment!)

I've also used RolliWorks for a special project and it turned out fantastic!

Both are GTG
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Old 15 April 2019, 06:41 AM   #8
erhein
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I posted a comment just below, titled RolliWorks Does It Again. I've had two watches serviced by Michael and I can't say enough good things about him/them. I understand that Rikki also has an excellent reputation, but I haven't worked with him.
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Old 15 April 2019, 06:44 AM   #9
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Solid work.
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Old 15 April 2019, 12:46 PM   #10
AA145
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Just had my watch serviced by Rik all I can say is great guy and would trust him with anything I own but have also heard great things about rolliworks. I think you would be good where ever you decide
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Old 16 April 2019, 06:02 AM   #11
ranxoren
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Mike and Sal are class acts and do amazing work with super efficient turnarounds.
Highly recommend them. They are local to me so I've met them both and they are passionate, professional, and talented! They're also WIS like the rest of us :-)
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Old 17 April 2019, 03:19 PM   #12
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They do movement service, etc. Do they have a Rolex parts account?
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Old 19 April 2019, 09:17 AM   #13
OysterBracelet
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They do movement service, etc. Do they have a Rolex parts account?
I've asked this before but didn't get an answer. I hope they do considering their popularity on the forum.
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Old 9 May 2019, 09:14 AM   #14
txaggie9307
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Originally Posted by OysterBracelet View Post
I've asked this before but didn't get an answer. I hope they do considering their popularity on the forum.


They have a Rolex parts account. The 16600 is being serviced by them as we speak!


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Old 9 May 2019, 12:41 PM   #15
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Iím intrigued by the comment about Ďhoping they have a Rolex parts accountí. If they do good work and use genuine parts, what does it matter? I was under the impression that they didnít have a Rolex parts account.
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Old 9 May 2019, 09:54 PM   #16
txaggie9307
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Originally Posted by Ashton_Horologist View Post
Iím intrigued by the comment about Ďhoping they have a Rolex parts accountí. If they do good work and use genuine parts, what does it matter? I was under the impression that they didnít have a Rolex parts account.


They do as I confirmed before shipping mine to them.


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Old 20 May 2019, 03:44 AM   #17
txaggie9307
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Just got my 16600 back and it is awesome! Rolliworks did an excellent job with communication and work! All Rolex parts used and they even mail you back the old parts that were replaced in the Rolex parts packaging!

They also mailed back timing slips and pressure test results post rebuild.


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Old 23 May 2019, 04:23 AM   #18
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my datejust just landed there yesterday, communications began shortly after to discuss case finishing. im impressed so far with the efficiency. already have a second project in consideration for them, pending completion.
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Old 7 June 2019, 12:06 PM   #19
txaggie9307
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Originally Posted by txaggie9307 View Post
Just got my 16600 back and it is awesome! Rolliworks did an excellent job with communication and work! All Rolex parts used and they even mail you back the old parts that were replaced in the Rolex parts packaging!

They also mailed back timing slips and pressure test results post rebuild.


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Well, I unfortunately found a fingerprint under the crystal and some potential scratching on the hands (in the sunlight today) on my recently serviced 16600. I contacted Rolliworks and am waiting for a reply on how they will respond. I am sure they will make it right.


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Old 10 June 2019, 03:36 AM   #20
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Hi any updates on their response? Thanks!
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Old 10 June 2019, 03:56 AM   #21
Tools
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Rolliworks niche is fabulous bracelet repair and overhaul, although, they can and do, full service work.

Rik has many years of high quality movement service experience.

Contact any vendor that you are interested in and discuss your needs with them personally.
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Old 10 June 2019, 04:07 AM   #22
Aceldama
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Wanted to try them since they are local, but they never responded to my emails...


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Old 10 June 2019, 09:31 AM   #23
tvad
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Wanted to try them since they are local, but they never responded to my emails...
I sent a message directly through the Rolliworks website contact page on Saturday afternoon and heard back from Michael within the hour.

You might try that approach.

https://www.rolliworks.com/contact
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Old 11 June 2019, 11:52 AM   #24
txaggie9307
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Originally Posted by xiulaba View Post
Hi any updates on their response? Thanks!


I just had a local certified watch smith break it open and remove the smudges and pressure test so I didnít have to deal with shipping again. However, Rolliworks reimbursed me for the expense of the local Smith to fix it!


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Old 11 June 2019, 08:21 PM   #25
xiulaba
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Originally Posted by txaggie9307 View Post
I just had a local certified watch smith break it open and remove the smudges and pressure test so I didnít have to deal with shipping again. However, Rolliworks reimbursed me for the expense of the local Smith to fix it!


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Some smart person said good customer service is not how they sell you their product, but how they respond when there's a problem (or somewhere nalong those lines). Great to hear this about Rolliworks, this can only reinforce their credibility!
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Old 12 June 2019, 03:52 AM   #26
erhein
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Some smart person said good customer service is not how they sell you their product, but how they respond when there's a problem
This is absolutely true. Any business can make a mistake. It's how they deal with the mistake that separates the good ones from the bad. I think RolliWorks is one of the good ones.
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Old 17 June 2019, 10:08 AM   #27
Ssunnylee24
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Quote:
Originally Posted by txaggie9307 View Post
I just had a local certified watch smith break it open and remove the smudges and pressure test so I didnít have to deal with shipping again. However, Rolliworks reimbursed me for the expense of the local Smith to fix it!


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Wow thats incredible.
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