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24 December 2016, 11:52 AM | #61 |
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If it were me, who had come out of all the problems that you have been out in, due Rolex's erroneous information, that the watch was a stolen watch, then I would go to the press with the story, then you should just see, Rolex apologize and regret.
Maybe you should just inform Rolex, that you intend to take the story to the press, if they refuse to compensate you, for all the problems they have given you. |
24 December 2016, 01:54 PM | #62 | |
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24 December 2016, 01:55 PM | #63 |
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Correct
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The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is. Winston Churchill "We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." |
25 December 2016, 12:18 PM | #64 |
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27 December 2016, 11:50 PM | #65 |
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Geeze Adam take it easy. I never said they were stealing it. I said they can't hold a watch without a court order. Like it or not they can't, as you said, "hold" any watch. If they believe it is, or in this case isn't, stolen is immaterial. They don't own it and they can't keep it without a court order. The fact that they manufactured it matters not one bit, they don't own it, they aren't the authority over it, and they have zero rights to it. Anytime the person who sent it in requests it back they have to, by law, return it to that person.
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28 December 2016, 03:37 PM | #66 |
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I'm glad to hear that your Rolex wasn't stolen. I agree with other forum members that RSC should at least service the watch for free for your troubles.
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31 December 2016, 07:13 PM | #67 |
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I have faith you will get your money back, and its a good bet it will take RSC longer to track down the legitimacy of the claim than it will for you to receive a refund
And, hopefully, someone who long chalked the watch up to a loss will be reunited with their watch. At least that is how I will remember it unless informed otherwise. Keep us posted for sure, please. (fyi, this is my first post... been lurking and reading avidly but joined up to participate) |
13 January 2017, 03:07 PM | #68 | |
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I also just recently bought a preowned watch and brought to the RSC. I was interviewing the staff about stolen property and the way they determine if a watch is stolen is if the original owner shows the purchase receipt and warranty card. They don't accept just the serial number. I'm not sure if a police report will be accepted. Oh, and she says that they don't have the police power to hold the watch if it's stolen, but then again maybe she's just saying that. Sent from my iPhone using Tapatalk |
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13 January 2017, 09:42 PM | #69 |
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In most jurisdictions, certainly in Australia Rolex would bring the matter to the attention of the police to deal with. Rolex are not in the business of law enforcement or adjudicating on who is the rightful owner nor i am sure would they want to be involved!
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13 January 2017, 11:58 PM | #70 |
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My thoughts exactly. This horror story simply validates my long standing decision made years ago, to never, ever allow any Rolex I own or my children own to be serviced by the RSC here in TX. I use and will continue to use forum members Bob and Phillip Ridley of Watchmakers International. I am blessed as he is only a half hours drive distance. O/p I am ecstatic to read that this has been resolved. However, all I can say is shame on Rolex.
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14 January 2017, 06:30 AM | #71 | |
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14 January 2017, 11:28 AM | #72 |
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Best of luck. Keep us informed!
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14 January 2017, 03:58 PM | #73 | |
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16 January 2017, 05:34 AM | #74 |
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RSC UK made it clear that if RSC Germany wanted the watch returned to them then it would become a police matter, instigated by RSC Cologne with UK police who would be instructed to collect the watch for return.
This is how it works, and was advised that the police around RSC UK are no stranger to collecting 'stolen' watches which have been turned in for service. |
25 January 2017, 04:34 AM | #75 |
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UPDATE.......UPDATE......UPDATE.......
It's back from RSC. So today I finally collected the NOT stolen GMT from RSC after a full service, dial and hand replacement, new bezel and new crown. I'm happy with the work done. With respect to the issue of trying to get some kind of recompense from Rolex with respect to the grief they have caused me, I got no-where. Not even an offer of a free service next time round less parts. I have to say this is a little disappointing from my perspective, because it means Rolex fail to recognise that their stolen database needs some maintenance to prevent what happened to me from happening again to someone else. It fails to acknowledge that the problems they caused me by churning out a stolen watch notice to me before they had properly checked the facts that they hold on record, in their mind, wasn't a problem. Well maybe it wasn't for them, but it's caused me immense problems which are still being undone now. I pressed this point hard with the technician who handed the watch back to me when I collected it. Her reply to me was, "well you have it back now so all is well".....errr....well actually luv, it isn't, because I'm still trying to undo the crime reports that myself and the seller were forced to file with the police because of the letter you sent me telling me I had given you stolen goods to service, when I hadn't! The watch is great. I got it for a good price and now it's fully serviced and how I want it I hope to get many years of pleasure from it. This is something I hope never happens to anyone else. I admire Rolex for running a system that helps prevent theft and fraud, I'm all for it. If any of my watches get stolen, Rolex will be the first to know. However, I don't like the corporate arrogance they have demonstrated with respect to the problems they inadvertently caused me. I can forgive their mistake, but I'm finding it harder to forgive their lack of acknowledgement of it. They REALLY have NO APPRECIATION the trouble this has caused despite me making it perfectly clear, and that is something a company like Rolex, should be bending over backwards to put right. |
25 January 2017, 04:57 AM | #76 |
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Many thanks your update
G-D speed in enjoying your watch
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The truth is incontrovertible. Malice may attack it, ignorance may deride it, but in the end, there it is. Winston Churchill "We judge ourselves by what we feel capable of doing, while others judge us by what we have already done." |
25 January 2017, 05:50 AM | #77 |
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First, I am glad you got it back.
Second, Rolex messed up pretty bad in this case. I would at least write a letter to Rolex HQ about this saga. so much inconvenience caused by their mistake......an apology and a free service would have been a minimum they could do. On the same note, I would send a bottle of something to the seller who so kindly assisted you from overseas in all this saga.
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25 January 2017, 07:13 AM | #78 | |
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It is mind boggling the arrogance they display. A wonder how such obtuse people can turn out such great watches. |
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25 January 2017, 08:12 AM | #79 |
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Sooooo, how much do you want for it?
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25 January 2017, 09:10 AM | #80 |
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Wow OP... just read the entire trail and sincere empathy and congrats..
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25 January 2017, 09:11 AM | #81 |
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Glad things worked out and you got your watch (beautiful watch) back, and sorry to hear your story and what you had to go through.
Definitely a huge inconvenience for sure. Rolex's mistake definitely caused that for sure, but lets also keep in mind: Rolex doesn't have any responsibility towards the second hand/ used market, and they can't be responsible for what method you chose to purchase your watch. If you had bought the watch used from a local shop, perhaps all the inconvenience you had to face was to drive back to the shop, get your money back, and let the shop deal with Rolex etc., yes? Still an inconvenience, but a lot smaller than dealing with ebay/paypal/amex/police stations across borders/etc. I guess I am trying to say, the particulars of your transactions and how you got that watch is none of Rolex's business. You chose to use their service at RSC, and as part of their service they check for stolen or not status of the watch. They made a mistake in that check, and ended up holding the watch for a bit longer than they should have (perhaps). If that was the case (they took longer to repair due to that erroneous check), all that they would be responsible for was the extra length of time that you were without your watch. Beyond that, any other details and circumstances about your purchase process should not be held against them. This was the risk you (and I and everyone else) take when we deal with these types of purchases online. Again, I am just giving a different point of view here for you to consider. I am happy for you to get your watch back, and sad to see you had to go through this. Glad to see Rolex is doing some stolen database check and glad to see they followed up and admitted their mistake.
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25 January 2017, 01:15 PM | #82 |
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That sucks how Rolex handled the matter glad you got it now it is a beauty!
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25 January 2017, 04:32 PM | #83 |
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Wow this story has given me the scare. I've just purchases a watch 4 months ago from a reputable dealer that's promoted heavily here on the the forum. How do I find out from ROLEX or the AD if this was is registered stolen?
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26 January 2017, 05:24 AM | #84 | |
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26 January 2017, 06:00 PM | #85 |
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is that possible
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27 January 2017, 06:21 PM | #86 |
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Damn that was a great looking coke too. Sorry to hear this! It makes me sad :(
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30 January 2017, 12:58 AM | #87 |
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30 January 2017, 03:03 AM | #88 |
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As long as Tempoking has been around on the forum and buying and selling watches, he has a damn good feel for what goes on watch wise on ebay.
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JJ ........... Still missing you bro. May you enjoy the eternal peace the almighty has blessed you with. |
9 September 2017, 01:07 AM | #89 | |
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I don't know if you are speaking from experience or not but you are 100% correct. I know someone this happened to and they still have it. Shameful I know and I hate this |
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13 September 2017, 05:28 PM | #90 |
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Surprised no one mentioned that a RSC is part of an AD and they represent their own self interest as a privately run business. The AD relationship to corporate rolex has its own logistical issues in dealing with customer service. Rolex may suggest a certain way to do things but the AD may not act appropriate given the financial constraints and lack of compensation from rolex corporate especially on a situation like this. If anyone has worked for rolex or an AD, maybe they can shed light on the loose partnership. Any AD would love to have rolex inventory in their shop as it gives brand equity but I'm sure each party has their interest to protect and may not overlap with one another's policies.
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