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tr4driver · 22 September 2010, 05:33 AM

Quote:

Originally Posted by Nicko

Here's a copy of the email I sent them yesterday...

Seems simple and to the point. Hopefully they will do the right thing.

Good luck!

Kurt

Clogger · 22 September 2010, 10:00 AM

That's a fair one on the post Nicko, if it's gonna cost just as much to send it back, then of course it aint worth it.

Perhaps just put it down to experience and take a loss on this one, I am sure no one from this forum will now buy one of his straps and with many forum members using multiple watch sites I am sure this and the other threads about these straps will be referenced too and he will lose even more sales.

I am sure many of us have had similar experiences with other products and sometimes it's best to let go rather than flog a dead horse and corse your self even more stress over the matter.

Corvus have oviously been following this topic, so it may seem they are not concerened about negative press.

As you say not good business practise for a small firm.

Nicko · 22 September 2010, 05:54 PM

Quote:

Originally Posted by Clogger

That's a fair one on the post Nicko, if it's gonna cost just as much to send it back, then of course it aint worth it.

Perhaps just put it down to experience and take a loss on this one, I am sure no one from this forum will now buy one of his straps and with many forum members using multiple watch sites I am sure this and the other threads about these straps will be referenced too and he will lose even more sales.

I am sure many of us have had similar experiences with other products and sometimes it's best to let go rather than flog a dead horse and corse your self even more stress over the matter.

Corvus have oviously been following this topic, so it may seem they are not concerened about negative press.

As you say not good business practise for a small firm.

Not sure if I'll get any satisfaction from the email, I still haven't heard anything from them yet, and reading their previous post kind of shows me their stance. I truly believe they are sending out their old stock and waiting for complaints. Or, they only have one type of band, who knows. All I know is I won't be buying anything ever again from this company and will recommend against anyone buying from them as well...

Nicko · 23 September 2010, 05:19 AM

UPDATE!!!

As expected, nothing from Corvus..

esm · 23 September 2010, 05:21 AM

Quote:

Originally Posted by Nicko

UPDATE!!!

Nothing from Corvus..

Have they PM'd you here at least, Steve?

Nicko · 23 September 2010, 05:22 AM

Quote:

Originally Posted by esm

Have they PM'd you here at least, Steve?

That's a big negative Ghostrider.

Johny · 23 September 2010, 06:07 AM

hi steve...any reply from corvus?

Nicko · 23 September 2010, 06:23 AM

Quote:

Originally Posted by Johny

hi steve...any reply from corvus?

No, they're scared of me

I think my 40 bucks just might cut into their profit margin if they reimburse me. What a sad little company they are.

Nicko · 25 September 2010, 05:40 AM

Well, I was shocked....I finally received a response from Corvus, they were very nice and offered to replace the strap or my money and they said that they didn't require that I send the strap back. I have sent them photos of the strap as they requested. I opted for a replacement strap as I think I was sent on from the first batch, hopefully the one they send me is better than this one. I will keep the forum updated. Here's a copy of the email they sent me in it's entirety.

Quote:

Steven,

If it is at all possible we would love to see a photograph of your strap to see what the problem looks like. If this is not possible please advise us on what would be an acceptable outcome for you. Would you like us to refund your money or would you like another strap? We will send you a new one without the expense of a return if this is an issue for you.

We have sold hundreds of these second generation straps with very postive responses and virtually no complaints. We stand behind our quality, but if you are unhappy in any way please let us correct the situation for you.

Thank you so much,

Mike
corvus Watch Co.

tr4driver · 25 September 2010, 07:29 AM

Quote:

Originally Posted by Nicko

Well, I was shocked....I finally received a response from Corvus, they were very nice and offered to replace the strap or my money and they said that they didn't require that I send the strap back. I have sent them photos of the strap as they requested. I opted for a replacement strap as I think I was sent on from the first batch, hopefully the one they send me is better than this one. I will keep the forum updated. Here's a copy of the email they sent me in it's entirety.

Nicko,

I'm glad it worked out for you, and I hope you don't have any issues with the second strap.

I realize it's sometimes frustrating when we order something with high expectations and when it arrives, it doesn't meet those expectations. It seems to be human nature to expect an immediate resolution. Though the response from Corvus was a bit slow, they do seem to be trying to do the right thing. I believe most businesses will do the same if approached in a patient and respectful manner when an issue does arise.

Kurt

swatty · 25 September 2010, 07:33 AM

Better late than never

Nicko · 25 September 2010, 07:34 AM

Quote:

Originally Posted by tr4driver

Nicko,

I'm glad it worked out for you, and I hope you don't have any issues with the second strap.

I sure hope not, but this time my expectations aren't quite as high..

esm · 25 September 2010, 12:07 PM

Was I dreaming or did I see a couple of pix Steve posted the other day of the condition of his hour old strap? And Corvus made a post on the same thread also.
So my question is - if they have already seen the pix, why ask again?
IMO - the "ACE" occurred way too late and seems like they were doing Steve a favour by offering a replacement at no extra expense from Steve or his money back.....

Maybe I'm reading into it too much?!?

Nicko · 25 September 2010, 05:48 PM

Quote:

Originally Posted by esm

Was I dreaming or did I see a couple of pix Steve posted the other day of the condition of his hour old strap? And Corvus made a post on the same thread also.
So my question is - if they have already seen the pix, why ask again?
IMO - the "ACE" occurred way too late and seems like they were doing Steve a favour by offering a replacement at no extra expense from Steve or his money back.....

Maybe I'm reading into it too much?!?

Who knows Eric, maybe they needed the complaint to come from official channels. Once the strap arrives I'll give it a test run, if it fails then I'll send them another email, if it performs fine then I've got a real nice looking strap. Let's just wait and see what the send me....

Andad · 25 September 2010, 06:35 PM

Hi Nicko,

I wear my work watch on a NATO 5 days a week.

I have worn it with this strap for 18 months in my office, factory and on site.

I have chopped of all the excess bits as they were just a nuisance. There is a little fraying on the edges where the strap goes through the buckle as the buckle is closer to 19mm than 20mm. The strap holes are ok.

I am too frightened of you to even think of recommending the supplier.

Tell me Steve - what would make you happy?

IDEA!! PM me your address I'll send you a few NATO straps. Not the model shown but good enough for your old Rolex.

I have some colours you might like but if you don't like em you can toss them in the bin.

Sorry about the poor pix, I just took them a few minutes ago and the light was fading. Oh God, I'm apologising to you for my pix.

mountainjogger · 25 September 2010, 10:05 PM

Hope the get it right this time.

tomchicago · 25 September 2010, 11:29 PM

how comfortable is the nato vs the oyster?

esm · 25 September 2010, 11:35 PM

Quote:

Originally Posted by tomchicago

how comfortable is the nato vs the oyster?

its abit like wearing fitted leather trousers vs. steel armour

NATO straps are comfortable.

mountainjogger · 25 September 2010, 11:51 PM

Quote:

Originally Posted by esm

its abit like wearing fitted leather trousers vs. steel armour

NATO straps are comfortable.

Agreed.

But some days you need the armor.

Idle Swede · 25 September 2010, 11:56 PM

Quote:

Originally Posted by Nicko

Well, I was shocked....I finally received a response from Corvus, they were very nice and offered to replace the strap or my money and they said that they didn't require that I send the strap back. I have sent them photos of the strap as they requested. I opted for a replacement strap as I think I was sent on from the first batch, hopefully the one they send me is better than this one. I will keep the forum updated. Here's a copy of the email they sent me in it's entirety.

Hhhmm, I wonder who we'll have to thank for this?

Nicko · 26 September 2010, 12:06 AM

Quote:

Originally Posted by Idle Swede

Hhhmm, I wonder who we'll have to thank for this?

So Leo my friend, are you saying that without Jake's intervention Corvus wouldn't be going the extra mile to help? Surely you jest my good man...

Nicko · 26 September 2010, 12:07 AM

Quote:

Originally Posted by esm

its abit like wearing fitted leather trousers vs. steel armour

NATO straps are comfortable.

Not quite, I do find my 93150 VERY comfortable...

Idle Swede · 26 September 2010, 12:11 AM

Quote:

Originally Posted by Nicko

So Leo my friend, are you saying that without Jake's intervention Corvus wouldn't be going the extra mile to help? Surely you jest my good man...

No my friend, I'm not mentioning any names,

just wondering why they all of a sudden changed their tune?

Nicko · 26 September 2010, 12:14 AM

Quote:

Originally Posted by directioneng

Tell me Steve - what would make you happy?

IDEA!! PM me your address I'll send you a few NATO straps. Not the model shown but good enough for your old Rolex.

I have some colours you might like but if you don't like em you can toss them in the bin.

Thanks for the offer, but I'm good, got a nice Zulu that I like to wear and It's very rugged. See pic below...

All I really want is what I paid for, a Bond style Nato that is both functional as well as good looking. I appreciate the offer though.

tr4driver · 8 October 2010, 01:13 AM

Hey Nicko... How about an update? Did you ever receive the replacement strap, and was it any better?

Kurt

esm · 8 October 2010, 01:46 AM

Quote:

Originally Posted by tr4driver

Hey Nicko... How about an update? Did you ever receive the replacement strap, and was it any better?

Kurt

good one Kurt - i was just thinking about it yesterday

dannyboy123 · 5 December 2010, 12:22 PM

So what's the update?

Nicko · 7 December 2010, 06:12 AM

OK, update...(Sorry, forgot to write it) The strap they sent me was the same piece of rubbish as the last one! I didn't even put the watch on it. I sold the 5513 with both Corvus Natos and the Zulu Band. IMO, they are pure junk...

VinSub1680 · 28 March 2011, 02:50 PM

Quote:

Originally Posted by mountainjogger

Here are some pics of my 5513 on a "Real Bond" G10 nato strap I got from Corvus Watch Company. This is supposed to be the style worn by Bond.

Corvus says that these are still made in the UK by the Phoenix company, an offical supplier to Nato, and that the material is made in Scotland.

In one of the pics you can see that he buckle says Made in Britain. I like this detail.

I would note that their price is higher than most nato straps, $39.95.

But that does include shipping in US.

However, I like the fact that it is still made in UK.

I have also been impressed by the fact that I can wash it in soapy water and lay it out and it looks brand new when it dries.

i think it was 18mm Nato but not 20mm.

Grumpy Badger · 28 March 2011, 06:39 PM

Quote:

Originally Posted by VinSub1680

i think it was 18mm Nato but not 20mm.

Actually, wasn't even a true NATO, just a nylon strap...

23 September 2010, 06:07 AM	#127
Johny "TRF" Member Join Date: Mar 2010 Real Name: john Location: Scotland Watch: sub 16610Lv Posts: 13,523	hi steve...any reply from corvus? __________________ "AFTER DARK" BAR AND NIGHT CLUB GM.

25 September 2010, 10:05 PM	#136
mountainjogger 2024 Pledge Member Join Date: Aug 2010 Real Name: H Location: North Carolina Watch: M99230B-0008 Posts: 5,672	Hope the get it right this time. __________________ The King of Cool.

22 September 2010, 10:00 AM	#122
Clogger Member Join Date: Jan 2010 Location: SE Asia Watch: SS Sub Date Posts: 431	That's a fair one on the post Nicko, if it's gonna cost just as much to send it back, then of course it aint worth it. Perhaps just put it down to experience and take a loss on this one, I am sure no one from this forum will now buy one of his straps and with many forum members using multiple watch sites I am sure this and the other threads about these straps will be referenced too and he will lose even more sales. I am sure many of us have had similar experiences with other products and sometimes it's best to let go rather than flog a dead horse and corse your self even more stress over the matter. Corvus have oviously been following this topic, so it may seem they are not concerened about negative press. As you say not good business practise for a small firm.

23 September 2010, 05:19 AM	#124
Nicko Banned Join Date: Aug 2009 Location: Not here anymore Posts: 4,787	UPDATE!!! As expected, nothing from Corvus..

25 September 2010, 07:33 AM	#131
swatty 2024 Pledge Member Join Date: Dec 2007 Real Name: Peter Location: Sydney Watch: The Game Posts: 17,407	Better late than never

25 September 2010, 12:07 PM	#133
esm "TRF" Member Join Date: Jul 2008 Real Name: Eric Location: Location,Location Watch: this, bro... Posts: 15,340	Was I dreaming or did I see a couple of pix Steve posted the other day of the condition of his hour old strap? And Corvus made a post on the same thread also. So my question is - if they have already seen the pix, why ask again? IMO - the "ACE" occurred way too late and seems like they were doing Steve a favour by offering a replacement at no extra expense from Steve or his money back..... Maybe I'm reading into it too much?!?

25 September 2010, 11:29 PM	#137
tomchicago Banned Join Date: Feb 2010 Location: Chicago Watch: 16710BLRO, 214270. Posts: 2,717	how comfortable is the nato vs the oyster?

8 October 2010, 01:13 AM	#145
tr4driver "TRF" Member Join Date: Aug 2009 Real Name: Kurt Location: Arkansas Watch: 1675 Posts: 83	Hey Nicko... How about an update? Did you ever receive the replacement strap, and was it any better? Kurt

5 December 2010, 12:22 PM	#147
dannyboy123 "TRF" Member Join Date: Oct 2010 Location: NZ Posts: 662	So what's the update?

7 December 2010, 06:12 AM	#148
Nicko Banned Join Date: Aug 2009 Location: Not here anymore Posts: 4,787	OK, update...(Sorry, forgot to write it) The strap they sent me was the same piece of rubbish as the last one! I didn't even put the watch on it. I sold the 5513 with both Corvus Natos and the Zulu Band. IMO, they are pure junk...

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