ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Easy E · 6 July 2019, 04:20 AM

I sold a Tudor Black Bay 79230R to a friend of mine's son a few months back. They called me the other day and indicated that the watch has completely stopped, won't respond to a manual wind or oscillating movement. The dad, my friend, is a WIS light kind of guy. So I believe he has a handle on the automatic movement. I have already made arrangements for them to ship it to my preferred AD, who has an in house Rolex tech. I believe the watch to be under warranty, but I feel responsible to help them get this resolved. Ultimately I believe this will work out ok, but I am curious what would likely cause the watch to stop responding to both the rotor and the manual wind from the crown?

E-

Pballkm21 · 6 July 2019, 04:21 AM

Maybe they dropped it?

CharlesN · 6 July 2019, 04:24 AM

Could be so may things
Crown left undone and water ingress ?
Drop on a hard floor ?
And the list goes on
As it’s under warranty I’m sure all will be fine.

SearChart · 6 July 2019, 04:42 AM

Could be a very simple thing like a movement screw that came loose and is blocking the balance wheel, quite a common problem actually.

MinMay · 6 July 2019, 04:42 AM

Wait until you hear the report from Rolex. He should be able to provide you the cause of the issue. Not cool if your friend damage it and making you pay for their negligence.

Easy E · 6 July 2019, 04:56 AM

Thanks all. I feel comfortable saying that if this was a case of negligence they would have told me so. They have indicated that the watch is well taken care of, almost babied. I believe them in that they are good friends. I like Bas' answer, in that he works on them. I will update as soon as I here back.

E-

jimcameron · 6 July 2019, 06:12 AM

Son to Dad, Dad to you. Lots of room for any and all possibilities.

donq · 6 July 2019, 06:14 AM

If it’s under warranty why don’t they take it in and have it fixed?

Tools · 6 July 2019, 07:28 AM

If it was knocked about, it is not a warranty issue, it is damage that would not be covered.

With luck, of course, it is an easily fixed warranty (manufacture) issue.

Boaters · 6 July 2019, 09:53 AM

Keep us posted would like to know what caused the issue .. Good Luck

Easy E · 15 July 2019, 04:09 AM

Just received word from my AD, apparently not a simple fix. Off to Rolex....more to follow.

Bryant Park · 15 July 2019, 04:18 AM

Does he work near an enormous electromagnetic field? Does he hold his wrist in front of a microwave oven for extended periods? Has he recently visited Chernobyl? Is he a competitive bulll rider?

Just spitting balling a few options...

inadeje · 15 July 2019, 04:40 AM

I won’t sell any mechanical item to family/friends for this reason.

Easy E · 15 July 2019, 05:14 AM

Quote:

Originally Posted by Bryant Park

Does he work near an enormous electromagnetic field? Does he hold his wrist in front of a microwave oven for extended periods? Has he recently visited Chernobyl? Is he a competitive bulll rider?

Just spitting balling a few options...

Pretty sure this is not a Chernobyl situation. Other than that, could be anything.

Ian Macdermott · 15 July 2019, 07:45 AM

Hope it gets sorted out.

MSchott · 15 July 2019, 08:00 AM

If it won’t wind through the crown or the rotor, it could be a broken mainspring.

Easy E · 3 August 2019, 07:28 AM

Update:
Received word back from the RSC via my AD. The repair will be covered by the warranty, but it requires an undisclosed part that is on backorder for approx 10 weeks.

Wcdhtwn · 3 August 2019, 07:48 AM

It’s good of you to take care of this for them. Even though they assumed the risk when they bought it, you’re a good friend for handling the repair.

77T · 3 August 2019, 07:50 AM

The first part is reassuring...
...the second part - 10 weeks - is not.

How they run out of parts is beyond the realm of a top-notch vertically integrated organization.

Sent from my iPhone using Tapatalk Pro

Easy E · 3 August 2019, 07:53 AM

Quote:

Originally Posted by Wcdhtwn

It’s good of you to take care of this for them. Even though they assumed the risk when they bought it, you’re a good friend for handling the repair.

Thanks.

Easy E · 3 August 2019, 07:54 AM

Quote:

Originally Posted by 77T

The first part is reassuring...
...the second part - 10 weeks - is not.

How they run out of parts is beyond the realm of a top-notch vertically integrated organization.

Sent from my iPhone using Tapatalk Pro

Yeah, right. Somewhat staggering lead time.

Mr.Rolex1 · 3 August 2019, 08:20 AM

Quote:

Originally Posted by Pballkm21

Maybe they dropped it?

I'd give your friend's son the benefit of doubt

Muxi · 3 August 2019, 03:33 PM

You are a good man.

Easy E · 5 September 2019, 12:03 AM

Watch repaired and FedEx'd out yesterday. Beat the 10 week advertised window by a good bit. For the record we sent the watch in as head only. No issues from the AD, no issues from the Dallas RSC. All good.

No description of defect. All we know is it was broke and now its not.

E-

zewill · 5 September 2019, 01:24 AM

Quote:

Originally Posted by inadeje

I won’t sell any mechanical item to family/friends for this reason.

Unfortunately, that exactly!
Even if you warn them, it's perfect, it's now yours, I'm not responsible... They can always make you feel bad about it :(

Onikage · 5 September 2019, 03:18 AM

Why so secretive on the issue and part required I wonder?

GradyPhilpott · 5 September 2019, 03:51 AM

Glad there was a happy ending.

Bizcut1 · 5 September 2019, 04:34 AM

Quote:

Originally Posted by inadeje

I won’t sell any mechanical item to family/friends for this reason.

^^^ This ^^^

I don't even like most of my family...

bigdavep · 5 September 2019, 04:43 AM

Quote:

Originally Posted by Onikage

Why so secretive on the issue and part required I wonder?

It's quite often like that when its a warranty fix in my experience. Your not paying so you don't need to know i guess is how they see it. I've had similar with cars, bikes etc.

othertbone · 5 September 2019, 04:50 AM

Quote:

Originally Posted by Easy E

I sold a Tudor Black Bay 79230R to a friend of mine's son a few months back. They called me the other day and indicated that the watch has completely stopped, won't respond to a manual wind or oscillating movement. The dad, my friend, is a WIS light kind of guy. So I believe he has a handle on the automatic movement. I have already made arrangements for them to ship it to my preferred AD, who has an in house Rolex tech. I believe the watch to be under warranty, but I feel responsible to help them get this resolved. Ultimately I believe this will work out ok, but I am curious what would likely cause the watch to stop responding to both the rotor and the manual wind from the crown?

E-

It's like selling your old car to a friend, don't do it! I'm sorry you learned the hard way that you should treat watches the same way. You will always be responsible for it's performance when selling to a friend. I wouldn't get involved, just send him to the AD, he's a big boy and he can take care of it. Otherwise you will have to be part of the solution too!

6 July 2019, 04:20 AM	#1
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,305	Watch Stopped I sold a Tudor Black Bay 79230R to a friend of mine's son a few months back. They called me the other day and indicated that the watch has completely stopped, won't respond to a manual wind or oscillating movement. The dad, my friend, is a WIS light kind of guy. So I believe he has a handle on the automatic movement. I have already made arrangements for them to ship it to my preferred AD, who has an in house Rolex tech. I believe the watch to be under warranty, but I feel responsible to help them get this resolved. Ultimately I believe this will work out ok, but I am curious what would likely cause the watch to stop responding to both the rotor and the manual wind from the crown? E-

6 July 2019, 04:24 AM	#3
CharlesN "TRF" Member Join Date: Oct 2005 Location: The UK Watch: I love them all. Posts: 1,811	Could be so may things Crown left undone and water ingress ? Drop on a hard floor ? And the list goes on As it’s under warranty I’m sure all will be fine. __________________ Regards, CharlesN Member of the IWJG.

6 July 2019, 07:28 AM	#9
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,049	If it was knocked about, it is not a warranty issue, it is damage that would not be covered. With luck, of course, it is an easily fixed warranty (manufacture) issue. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

15 July 2019, 04:40 AM	#13
inadeje 2024 Pledge Member Join Date: Jan 2013 Location: Miami Watch: me lose count. Posts: 5,568	I won’t sell any mechanical item to family/friends for this reason. __________________ ♛ 116689 ♛ 116500LN Blk ♛ 116500LN Wht ♛ Sky Dweller 326934-003 ♛ 126710BLNR ♛ 126710BLRO - ♛ 126610LV ♛ 16520 ♛ 16523 ♛ 16610 ♛ 5513 Birth Year - ✠ Patek Philippe 5980/1A-001 - AP 26331ST Panda - Panerai Fiddy 127, Bronzo 671, 687, 111, Ω Speedmaster 1957 Broad Arrow, Daniel Roth Endurer Chronosprint, Cartier Santos XL - ✿ Tudor Black Bay 58 Bronze M79012M, Montblanc TimeWalker Chrono 41

15 July 2019, 07:45 AM	#15
Ian Macdermott "TRF" Member Join Date: May 2015 Real Name: Willy.B.Banned Location: Sheol Watch: ing the detectives Posts: 2,721	Hope it gets sorted out. __________________ Welax no one other than wobblers muggers and sad WIS types notices your Wolex. The rest of the populace are way too busy staring at their shiny new iPhone 24s or worrying about paying the gas bill..

6 July 2019, 04:21 AM	#2
Pballkm21 "TRF" Member Join Date: Mar 2019 Location: Merrick, NY Posts: 292	Maybe they dropped it?

6 July 2019, 04:42 AM	#5
MinMay Banned Join Date: Apr 2015 Location: United States Posts: 2,410	Wait until you hear the report from Rolex. He should be able to provide you the cause of the issue. Not cool if your friend damage it and making you pay for their negligence.

6 July 2019, 04:56 AM	#6
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,305	Thanks all. I feel comfortable saying that if this was a case of negligence they would have told me so. They have indicated that the watch is well taken care of, almost babied. I believe them in that they are good friends. I like Bas' answer, in that he works on them. I will update as soon as I here back. E-

6 July 2019, 06:12 AM	#7
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,520	Son to Dad, Dad to you. Lots of room for any and all possibilities.

6 July 2019, 06:14 AM	#8
donq "TRF" Member Join Date: Sep 2008 Location: Dallas tx Watch: 16610,1675,16030 Posts: 1,135	If it’s under warranty why don’t they take it in and have it fixed?

6 July 2019, 09:53 AM	#10
Boaters 2024 Pledge Member Join Date: May 2015 Real Name: Mike Location: Pacific Northwest Watch: 116610LV 16710 SD Posts: 10,649	Keep us posted would like to know what caused the issue .. Good Luck

15 July 2019, 04:09 AM	#11
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,305	Just received word from my AD, apparently not a simple fix. Off to Rolex....more to follow.

15 July 2019, 04:18 AM	#12
Bryant Park Banned Join Date: Aug 2017 Real Name: John Location: Van By The River Posts: 1,326	Does he work near an enormous electromagnetic field? Does he hold his wrist in front of a microwave oven for extended periods? Has he recently visited Chernobyl? Is he a competitive bulll rider? Just spitting balling a few options...

15 July 2019, 08:00 AM	#16
MSchott "TRF" Member Join Date: Jan 2019 Location: Michigan Posts: 240	If it won’t wind through the crown or the rotor, it could be a broken mainspring.

3 August 2019, 07:28 AM	#17
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,305	Update: Received word back from the RSC via my AD. The repair will be covered by the warranty, but it requires an undisclosed part that is on backorder for approx 10 weeks.

3 August 2019, 07:48 AM	#18
Wcdhtwn "TRF" Member Join Date: Aug 2015 Location: Houston Watch: SkyD, SD43, GMT2 Posts: 4,975	It’s good of you to take care of this for them. Even though they assumed the risk when they bought it, you’re a good friend for handling the repair.

3 August 2019, 07:50 AM	#19
77T 2024 ROLEX DATEJUST41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 40,725	The first part is reassuring... ...the second part - 10 weeks - is not. How they run out of parts is beyond the realm of a top-notch vertically integrated organization. Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

3 August 2019, 03:33 PM	#23
Muxi "TRF" Member Join Date: May 2018 Location: Philippines Posts: 1,823	You are a good man.

5 September 2019, 12:03 AM	#24
Easy E 2024 ROLEX DATEJUST41 X2 Pledge Member Join Date: Jun 2017 Location: GA Posts: 4,305	Watch repaired and FedEx'd out yesterday. Beat the 10 week advertised window by a good bit. For the record we sent the watch in as head only. No issues from the AD, no issues from the Dallas RSC. All good. No description of defect. All we know is it was broke and now its not. E-

5 September 2019, 03:18 AM	#26
Onikage "TRF" Member Join Date: Feb 2011 Location: England Watch: 16710, 16628 Posts: 7,758	Why so secretive on the issue and part required I wonder? __________________ GMT II 16710 TRADITIONAL ( D- Serial #) ROLEXFANBOY P-Club Member #4

5 September 2019, 03:51 AM	#27
GradyPhilpott 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 116710 BLNR Posts: 34,347	Glad there was a happy ending. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)