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Old 14 January 2018, 04:32 AM   #1
dimbmw
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The Watch Buyers Group - anyone had an issue with them ?

I’ve sent my submariner to The Watch Buyers Group for cleaning on Dec 11th of 2017 and now, on as of Jan 13th 2018, I still don’t have an estimate from them.

According to their original email they were supposed to give an estimate in 1 or 2 weeks. Now it is more than a month and no estimate still...

I emailed them about a week ago and received a reply containing this:

“Your watch did test to a low amplitude and so the watchmakers are trying to see if they can re-poise the balance complete, rather than replacing it. If it needs to be replaced, it will be over $500 added to the estimate ....”

As a note, my watch was operational when I sent it, so I don’t know how to interpret this - of course I wasnt planning to replace any $500 parts on a working watch that is about 5 years old , I wanted just a basic service and cleaning.

Well, now I am not sure if it was a right decision to send my watch to The Watch Buyers Group, as I don’t have any definitive news from them for a month, and their email about their concerns about the $500 part on a working watch feels a little worrisome to me.

I am wondering if anyone else had similar or other issues with the watch buyers group , I am wondering if I need to request my watch back and send it to another place.
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Old 14 January 2018, 10:32 AM   #2
waQstar
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When in doubt, have the watch sent back to you without at work.
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Old 14 January 2018, 04:54 PM   #3
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Your watch will still operate with a low amplitude so when you say it was operational when you sent it, that is completely possible. If you are not comfortable with their assessment I would ask them to return it without the repairs being completed. You should have someone look at the watch and make the needed repairs to get the amplitude where it should be.
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Old 15 January 2018, 02:46 PM   #4
dimbmw
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Originally Posted by dcash0615 View Post
Your watch will still operate with a low amplitude so when you say it was operational when you sent it, that is completely possible. If you are not comfortable with their assessment I would ask them to return it without the repairs being completed. You should have someone look at the watch and make the needed repairs to get the amplitude where it should be.
I hope the watch buyers group will put my watch back together so that it works at least the same way it did prior to me sending it to them. It is beyond my understanding why are they keeping my watch for that long.
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Old 15 January 2018, 02:49 PM   #5
dimbmw
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Originally Posted by waQstar View Post
When in doubt, have the watch sent back to you without at work.
Well, it has been a month since I’ve sent my watch to the watch buyers group, and still waiting - I guess it is a valid reason to be worried... I guess I will follow your advice if I will not get their feedback next week.
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Old 30 January 2018, 12:17 PM   #6
dimbmw
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A quick update - got a $517 estimate - $395 and some parts that they claimed they need to replace. I've approved it, have no time/desire to call them and ask for details.
Now will have to wait for the watch to arrive back.
There is no promise on when they will complete the watch, just a note that normally it takes 6-9 weeks.
So I guess the overall turnaround time will easily turn out to be 3 month or more.
I will try to to post an update in this thread when I get the watch.
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Old 30 January 2018, 01:02 PM   #7
jvmartin
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Never known a watchmaker with a 3 month backlog...
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Old 31 January 2018, 02:53 AM   #8
dimbmw
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Never known a watchmaker with a 3 month backlog...
I think this is a ridiculously long wait, I am wondering if other reviews on this and other forums are biased, as they claimed that The Watch Buyers group had a fast turnaround time. My experience is so different. I don’t think anything longer than a month is a reasonable amount of time to service a watch. It took them over a month just to give me an estimate.

When deciding where to service the watch the turnaround time is also a factor, not just a price. With the price I am wondering if anyone ever paid them just an advertised price. The web site price at $395 was attractive, but then in the reply to my “where is my watch” email they mentioned that might need to replace a $500 part, I replied that I am not sure if I want to replace a $500 part on a working 5 years old watch, and they still ended up adding over $100 in some other parts. I didn’t expect the almost new watch to require replacement of parts. I thought Rolex is more reliable.
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Old 8 February 2018, 03:02 PM   #9
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Still no watch, no update, nothing...
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Old 20 February 2018, 02:05 PM   #10
dimbmw
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Still no watch...
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