Michael Young

[roger0770]

everyone has different experiences. it just so happened that the op and i were the unfortunate ones to have the bad experience with michael young. i hope everything turns out to be okay.

[jcvtwo]

I just recieved my jubilee bracelet from Michael Young, I am very pleased with the quality of the work. It looks great. I got an email from Michael on June 2 when he received the bracelet. It was received by me on Sept 9 th. So, it took quite a while. I was very happy with the work and couldn't be more pleased with the quality of the work. So be prepared to wait, he did send me an email when it was received in Hong Kong. I have nothing but good things to say about the service. Patience is required for the turn around.

[Clay]

Good to hear....

[dddrees]

Originally Posted by clay

good to hear....

x2

[slcbbrown]

X3-- I've got two worn out jubilee's to send.

[Lanfor]

I hope it sorts out for you I would not be best pleased if this happened to me

[skyedog]

Busy is not an excuse! the man should own his words! 10 weeks is ten weeks.... 4 weeks is 4 weeks not 16 weeks!! do not reply to email .. it's just WRONG!!

I am so sorry you need to go through this!

I guess he is already in a lot of members shit list.

[ufboy73]

honestly dont care how many 'good' reports this guy has - this type of transaction is simply unacceptable in the services (any services) industry.

if something like this can happen, you have to assume there is SOME uncertainty with whether your transaction will turn out the same - and that is killer for someone that doesn't know you from Adam.

[wrxsti]

is it just me or is ten weeks a hell of a long time?

[silvershark]

Hey guys,

So the replacement bracelet Michael Young sent me has arrived. To be honest I was quite dissapointed when it arrived for a number of reasons. Firstly I don't think it's 18K gold, like the one I sent him. Secondly I'm under the impression that the JB bracelets aren't genuine rolex, but made by a company in the states and, thirdly there is no way to add or remove links and one of the links has holes in it and is from another bracelet entirely me thinks.

Anyway here are some pics. I'd like to know what you all think, and what I should do next.










Now for the worst part! As I was positioning the bracelet to take these pics this happened.



now I'm mega pi$$ed off!! For some strange reason, I doubt Michael will want to do anything about it now :(

[watchf]

That is pretty awful not just because one of the outer link fell out but it looks sort of unfinished with the folded gold links showing gaps in some but not in others. The outer link with the link hole in it is a joke! Can you get a refund for it?

[MonBK]

Send it back, this is bigtime BS.

[silvershark]

I'm reluctant to send it back, because who knows how long it would take to be sorted this time. Also there is no refund to be had, as it is a replacement for my own bracelet that Michael said he had lost!

[handsfull]

There is NO EXCUSE for not communicating with someone who which you are doing business with....Period. Silvershark = thank you GREATLY for this information, you are completely correct in your handling of the issue. Young needs to step up to the plate and offer you either another (near brand new) bracelet or extreme $$ compensation to offset his gross incompetence.

[cck1609]

WTF!!! the replacement bracelet is really in very bad shape. :(

[zeuloa]

WOW.... I agree. He should source a near new bracelet, or new one from Rolex after everything he's put you through. I'm not sure what shape your bracelet was in but the one he sent you looks horrible, and it seems to fall apart. Good luck on this one.

[Johny]

send it back. i am sure that once this gets around that everyone in the rolex community will be watching to see how it develops.

[siewmaiwatch]

Originally Posted by johny

send it back. I am sure that once this gets around that everyone in the rolex community will be watching to see how it develops.

x2

[silvershark]

Thanks for the replies guys!

This is an email I've just sent to Michael. Let me know what you guys think. I've linked to this thread in the email and attached the same photos.

SS


Hi Michael

I received the replacement bracelet you shipped to me and have only now had time to have a proper look at and install to the watch. However I am very disappointed. The bracelet is of very poor quality!! For one it is too small and there is no way to add extra links, secondly I’m not sure it is 18K gold like the one I sent you, thirdly one of the links has a hole through it and looks very unsightly and lastly one of the end pieces falls out as soon as the bracelet is handled. Also some of the gold middle pieces have not been folded tightly enough and are loose! I have enclosed some pictures for your consideration and would like you to remedy this. Either try to find and return my own original bracelet, or send me a better quality replacement or monetary compensation to allow me to purchase a replacement, and I will send this one back to you.

I’m sorry Michael, but this has run for far too long and I expected better from someone who comes highly recommended in the Rolex/watch community.
Here is a link to the Rolex forum, where I have posted about this. http://www.rolexforums.com/showthrea...=188146&page=2

[joeychitwood]

I don't understand in this day and age of world-wide communications between Rolex enthusiaists how someone would jeopardize his reputation and business by pulling such a crass stunt as that bracelet replacement. The business he loses will be magnitudes greater than the cost of doing the right thing and providing an equal or better replacement bracelet for the one he so carelessly lost. It makes no business sense whatsoever.

[Welshwatchman]

It would appear that this is the first time that he has lost a bracelet and has unfortunately "ballsed up" the customer service.

Personally, I'd be all out to make amends, even if I was left well out of pocket.

It would have been my responsibility and my reputation. The buyer would have been well pleased and that's no doubt.

I can't understand why Michael Young hasn't reacted the way I thought he would have. Perhaps he's got too much business on and it doesn't matter if his reputation is damaged.

[arttay10]

I'm shocked at what he sent you in return and the pictures you've just listed - I hope as Paul says... He steps up and finds either the original or a suitable replacement...

[arttay10]

Originally Posted by joeychitwood

I don't understand in this day and age of world-wide communications between Rolex enthusiaists how someone would jeopardize his reputation and business by pulling such a crass stunt as that bracelet replacement. The business he loses will be magnitudes greater than the cost of doing the right thing and providing an equal or better replacement bracelet for the one he so carelessly lost. It makes no business sense whatsoever.

I agree 100% - makes no sense!!

[Route 66]

It's unbelievable what you've had to go through to have your bracelet repaired. And to get it (or most likely a different one) back would back would incense me.

I wish you the best of luck in resolving this and hope you'll keep us informed of any new developments.

[silvershark]

Originally Posted by arttay10

I'm shocked at what he sent you in return and the pictures you've just listed - I hope as Paul says... He steps up and finds either the original or a suitable replacement...

Well I've sent him that email, so we will just have to wait and see what he proposes, if anything. I sincereley hope your experience with him turns out better than mine!

I'll keep you posted....

[SkyKing31]

I hope this works out well for everyone involved

[padi56]

Originally Posted by Welshwatchman

It would appear that this is the first time that he has lost a bracelet and has unfortunately "ballsed up" the customer service.

Personally, I'd be all out to make amends, even if I was left well out of pocket.

It would have been my responsibility and my reputation. The buyer would have been well pleased and that's no doubt.

I can't understand why Michael Young hasn't reacted the way I thought he would have. Perhaps he's got too much business on and it doesn't matter if his reputation is damaged.

X2 Paul. Well Michael if you do read this thread I would suggest to save your reputation make amends very quickly over this whole bracelet issue.

[brkanand]

I am not happy with what is going on here. Why not a senior forum member contact Michael Young to get back to us with his side of the story?

[silvershark]

Originally Posted by SkyKing31

I hope this works out well for everyone involved

I hope so too. I was looking forward to wearing it on my my birthday on Monday, but can't whilst it's falling to bits. :(

[harry in montreal]

anyone in jewelery repair has to set up an internal control system to track the jobs received, in progress and finished.

sad.

so much easier to set up an excel sheet to help him stay in touch.... then him actually doing the work of grafting the links.