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jimisaint · 18 March 2012, 05:12 PM

I had my PAM serviced recently and the other night I was cleaning it and the light caught it just right and I noticed the hands looked kind of chipped. I then looked at it through a loupe and it looks like dust. There's also a small smudge/dust on the other side of the crystal. Isn't PAM service center supposed to clean the whole watch when they service? I know Rolex will replace everything. Or do all the hands look this way? Does it look like dust to you guys? Do you think I need to take it back to the boutique in NYC and tell them to send it back? It's only been out of service a month. I hope you can see what I'm talking about in the photo.
Thanks . . .

MP5 · 18 March 2012, 05:28 PM

yea for sure. Pathetic

Cru Jones · 18 March 2012, 07:09 PM

Tough for me to see anything in that pic, but, YES, if there's dust and fingerprints, take it back STAT. Annoying, but, better to get it fixed than to live with it, IMO.

jimisaint · 19 March 2012, 01:18 AM

Quote:

Originally Posted by Cru Jones

Tough for me to see anything in that pic, but, YES, if there's dust and fingerprints, take it back STAT. Annoying, but, better to get it fixed than to live with it, IMO.

The photo isn't the best, but you can see particles along the hands.

texex91 · 19 March 2012, 01:23 AM

Yes--send it back. Especially if services through a boutique.

jimisaint · 21 March 2012, 04:41 PM

Took it into the boutique today and the manager, Shariff, is taking care of everything. He said when I brought it in for service I stated that I didn't want the hands cleaned, but I told him I wasn't even asked. Had I been asked I would've had it done. He told me hands were $80, but he'll waive that and take care of it for me. He's the man to go to if your in NYC. I had read great reviews about him on the Paneristi site and he lives up to his reputation. Stand up guy!!!

andrew79 · 21 March 2012, 04:47 PM

funny to me if cleaning has to be asked when we are servicing....

21 March 2012, 04:47 PM	#7
andrew79 "TRF" Member Join Date: Apr 2010 Real Name: Andrew Location: Indonesia Watch: Rolex Posts: 2,277	funny to me if cleaning has to be asked when we are servicing.... __________________ Baume & Mercier Riviera Rolex GMT II c, DJ 116234, Sub 16610, EXP 2 16570 Panerai 111 , 232

18 March 2012, 05:28 PM	#2
MP5 2024 ROLEX DATEJUST41 Pledge Member Join Date: May 2009 Location: ATX Posts: 2,881	yea for sure. Pathetic

18 March 2012, 07:09 PM	#3
Cru Jones 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 34,475	Tough for me to see anything in that pic, but, YES, if there's dust and fingerprints, take it back STAT. Annoying, but, better to get it fixed than to live with it, IMO.

19 March 2012, 01:23 AM	#5
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Yes--send it back. Especially if services through a boutique.

21 March 2012, 04:41 PM	#6
jimisaint "TRF" Member Join Date: Nov 2011 Real Name: Jimi Location: New York Watch: 16710, PAM 50, IWC Posts: 223	Took it into the boutique today and the manager, Shariff, is taking care of everything. He said when I brought it in for service I stated that I didn't want the hands cleaned, but I told him I wasn't even asked. Had I been asked I would've had it done. He told me hands were $80, but he'll waive that and take care of it for me. He's the man to go to if your in NYC. I had read great reviews about him on the Paneristi site and he lives up to his reputation. Stand up guy!!!

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