NYC RSC Experience/Review - Feb. 2013

[bridgs]

I have had a few issues with RSC as well. Not with RSCNY though. My wifes midsize is currently at RSC Dallas. We requested that the watch not be polished, so I am curious whether or not they will follow that request and whether or not there will be damage to her watch that she did not put there.

[lja1821]

Originally Posted by subtona

not only did they do the same thing to my LV, the head of service accused me of putting the scratches there...

I was also accused of putting scratches on my bracelet..what a joke..

[jimbones43]

When the time comes I will use an independent certified Rolex watchmaker, someone like Bob Ridley!

[jmsrolls]

The Rolex SA (international warranty) specifically states that all that is required for warranty service is the watch + the warranty card with no mention of a receipt. RSC NY is listed as authorized for warranty service in the RSA warranty book. Under the terms of the international warranty, RSC NY cannot require a receipt.

That being said, RSC Dallas does not require a receipt. RSC NY will not provide warranty service unless the requestor's name is on the warranty card. RSC Dallas will.

As my favorite NHL hockey coach Bernie "Boom Boom" Geoffrion (RIP) would have said, "No doubt about it, Jiggs. Who knows?"

[kcheng87]

great report! I live in nyc, thanks for the info!

[ec51]

Originally Posted by bridgs

I have had a few issues with RSC as well. Not with RSCNY though. My wifes midsize is currently at RSC Dallas. We requested that the watch not be polished, so I am curious whether or not they will follow that request and whether or not there will be damage to her watch that she did not put there.

What issues have you experienced?

[ec51]

Originally Posted by jmsrolls

The Rolex SA (international warranty) specifically states that all that is required for warranty service is the watch + the warranty card with no mention of a receipt. RSC NY is listed as authorized for warranty service in the RSA warranty book. Under the terms of the international warranty, RSC NY cannot require a receipt.

That being said, RSC Dallas does not require a receipt. RSC NY will not provide warranty service unless the requestor's name is on the warranty card. RSC Dallas will.

As my favorite NHL hockey coach Bernie "Boom Boom" Geoffrion (RIP) would have said, "No doubt about it, Jiggs. Who knows?"

Frustrating to say the least.

[Billywiz]

Outside of the USA I have visited RSCs regularly...never been asked for reciept?

[ec51]

Originally Posted by Billywiz

Outside of the USA I have visited RSCs regularly...never been asked for reciept?

Where was your watch purchased?

This was my experience with the NYC RSC with an internationally purchased watch.

[swish77]

Originally Posted by jmsrolls

The Rolex SA (international warranty) specifically states that all that is required for warranty service is the watch + the warranty card with no mention of a receipt. RSC NY is listed as authorized for warranty service in the RSA warranty book. Under the terms of the international warranty, RSC NY cannot require a receipt.

That being said, RSC Dallas does not require a receipt. RSC NY will not provide warranty service unless the requestor's name is on the warranty card. RSC Dallas will.

As my favorite NHL hockey coach Bernie "Boom Boom" Geoffrion (RIP) would have said, "No doubt about it, Jiggs. Who knows?"

Not sure this is always the case. I had the bracelet on my now-departed Sub-C fixed under warranty at the RSC in NYC and my name wasn't on the card. Regarding the receipt issue, just say the watch was a gift and that you don't have a receipt.

[ec51]

Originally Posted by swish77

Not sure this is always the case. I had the bracelet on my now-departed Sub-C fixed under warranty at the RSC in NYC and my name wasn't on the card. Regarding the receipt issue, just say the watch was a gift and that you don't have a receipt.

It seems what NYC requires depends on the specific rep you get.