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22 May 2019, 06:34 AM | #31 | |
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Also most countries have Authorised Service Centres, comparatively few have RSCs. So your view of what is ‘the real deal’ is misguided. |
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22 May 2019, 07:29 AM | #32 |
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Well, here's a question.
Most people wouldn't let and AD do a 5 or 10 year service on their out of warranty watch, so why would one let an AD do an in-warranty repair? I thought 100% that the watch would be sent to Dallas RSC. (I'm in California) |
22 May 2019, 07:32 AM | #33 |
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yes, some can do warranty repair. if they weren’t reimbursable by rolex why would they spend their time and not send it off? think about this.
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22 May 2019, 07:43 AM | #34 |
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22 May 2019, 08:02 AM | #35 | |
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Why would you make that assumption? You neither know this watchmaker nor the RSC staff watchmakers. Sent from my iPhone using Tapatalk Pro
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22 May 2019, 08:17 AM | #36 | |
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I assume he's competant, because it says he's got 30+ years. And I said maybe they'd have a less experienced watchmaker at RSC because they can't only hire 50+ year olds. I did say maybe. This is a large area dealer, I'm sure they're fine. |
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22 May 2019, 08:19 AM | #37 |
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As Indiana Jones once said, “It ain’t the years, it’s the mileage.” - or something like that.
In other words pick the place where they have had the most experience doing the work. Sent from my iPhone using Tapatalk Pro
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22 May 2019, 08:36 AM | #38 | |
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To answer your question I have to correct you when you say ‘most people wouldn’t let an AD do a 5 or 10 year service’. That is a baseless statement. Most people couldn’t care less who does it providing it is done quickly and by an authorised watchmaker. For a lot of people whether they are authorised or not is actually of little to no importance. |
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22 May 2019, 08:38 AM | #39 | |
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Working for Rolex doesn’t make you a good watchmaker and working independently or for an AD doesn’t make you a bad one. Or vice versa |
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22 May 2019, 08:40 AM | #40 | |
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agree Yep that’s my point. When you know neither person (Indy or RSC watchmaker) you can’t make assumptions. Sent from my iPhone using Tapatalk Pro
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22 May 2019, 08:45 AM | #41 | |
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A fun exercise for people to do is look at the Rolex website and search for a RSC in different countries. Lots of countries don’t have one, they rely on Authorised Service Centres. If the concept was in anyway inferior Rolex wouldn’t rely on them. |
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22 May 2019, 08:48 AM | #42 | |
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And if you take "AD" and "jewelry store" to mean the same thing, then this watchmaker does want to service my watch. My initial question was if the watchmaker at an Authorized Rolex Dealer was able to perform warranty work. It's been said here numerous times, in clear terms that all warranty work goes to RSC in Dallas (that's what's closest to me). That's why asked the question. That's also why I was surprised when the guy at the case said he'd have their watchmaker time it and "open the case". |
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22 May 2019, 08:48 AM | #43 | |
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Never thought you were combative. Sent from my iPhone using Tapatalk Pro
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22 May 2019, 08:54 AM | #44 |
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This all stems from my confusion, really.
I thank you guys for the info. It helps me understand what's going on. Cheers folks. |
22 May 2019, 09:00 AM | #45 | |
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I agree with this. Send watch yourself to RSC Dallas for warranty work. I don't trust AD's as far as I can throw 'em! |
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22 May 2019, 09:06 AM | #46 |
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Just some food for thought. Some AD's claim to have a watchmaker on premises. They then take your watch then farm it out to some Joe-Schmo across town in a strip mall. He then proceeds to bugger up your watch beyond repair. Don't laugh. Happened to a member here on the forum.
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24 May 2019, 06:46 AM | #47 |
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HAH! So this thread was a waste of electrons.
Just got the call, the watch is going to Dallas RSC. Sounds like they opened it even though I asked them not to. They told me the repair guy didn't have the tool to get the rotor axle off. Not sure what that means, thinking about the newer ball bearing rotor/axle unit. Guess something was wrong. I wonder if it has anything to do with the gritty winding, and gritty unscrewing of the crown. I swear that it went gritty well after I got the watch, not sure if it coincided with the time-keeping issues. It was never low on power reserve. I guess that's what I wanted. It'll be hard to have it gone for so long. But I'm confident that Rolex will fix it up. |
24 May 2019, 02:21 PM | #48 |
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Hmmm. Gritty. That’s interesting because my wife’s new DJ became gritty and slow. AD sent it to dallas and they took it apart and cleaned it and cleared it by we never found out if there was an internal problem. It was intermittent and the AD couldn’t reproduce it before they shipped it off but it was absolutely present and slowing the watch down significantly at times. Like foreign debris floating around inside.
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24 May 2019, 03:38 PM | #49 | |
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That is needed for even the most basic thing on the 3235, a dial change. So it's good it went to Dallas. |
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24 May 2019, 03:39 PM | #50 | |
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24 May 2019, 04:03 PM | #51 |
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24 May 2019, 09:45 PM | #52 |
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24 May 2019, 09:53 PM | #53 |
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24 May 2019, 10:07 PM | #54 | |
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Let’s see. They have a case back that is designed to be opened and closed. What’s the problem? |
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24 May 2019, 10:07 PM | #55 |
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Dallas it is.
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25 May 2019, 02:09 AM | #56 | |
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Turns out I was right, he didn't even have the tool to do something super basic. My watch is less than a year old, I asked them to put it on a timegrapher and let me know what they think, so I could make a further decision..to let them open it or insist it goes to Dallas. I wasn't comfortable with someone digging around if it wasn't needed. If all looked good on the timegrapher, and all it needed was regulation, then maybe I would have had them do it. My spidey-senses were right this time. I knew something was wrong with it, that's why I was hesitant in the first place. A lube problem makes sense. Might explain why it was so perfect at first, then went south kinda quick, and kept getting worse. Bas, thanks for the technical info, I doubt I'll hear anything about what was wrong. |
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25 May 2019, 03:10 AM | #57 | |
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If he was a hack he would have proceeded to bodge a repair regardless of not having the right tools/parts/experience. |
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25 May 2019, 03:21 AM | #58 |
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No disrespect taken. And maybe you're right.
But when they tell me they are an "Authorized Service Center" and they can't get past taking the rotor off, it makes me glad he's not going further. I'd guess that if he was up to snuff he'd be trained and have the proper tools to work on a 3235. They're not that new. Anywho, I do appreciate the input from guys like you who know the technical side of things. Thanks for contributing. |
25 May 2019, 03:28 AM | #59 |
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25 May 2019, 03:32 AM | #60 | |
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