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Old 22 May 2019, 06:34 AM   #31
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Just forget about the AD's for anything technical regardless what they claim to be. I made that mistake.

Get the real deal and sent it off to a RSC
By this logic one bad experience reported about a RSC then there is nowhere left to send your watch.

Also most countries have Authorised Service Centres, comparatively few have RSCs. So your view of what is ‘the real deal’ is misguided.
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Old 22 May 2019, 07:29 AM   #32
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Well, here's a question.

Most people wouldn't let and AD do a 5 or 10 year service on their out of warranty watch, so why would one let an AD do an in-warranty repair?

I thought 100% that the watch would be sent to Dallas RSC. (I'm in California)
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Old 22 May 2019, 07:32 AM   #33
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yes, some can do warranty repair. if they weren’t reimbursable by rolex why would they spend their time and not send it off? think about this.


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Old 22 May 2019, 07:43 AM   #34
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It saves everyone time and money if they are authorized to do adjustments on the spot. You can have it back in a few days instead of a few weeks. I wouldn’t t be worried but ultimately it’s up to you.
He is totally right.
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Old 22 May 2019, 08:02 AM   #35
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Well, I assume that their watchmaker is fully competent. Maybe more so than someone who might work on it in Dallas.


Why would you make that assumption?
You neither know this watchmaker nor the RSC staff watchmakers.




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Old 22 May 2019, 08:17 AM   #36
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Why would you make that assumption?
You neither know this watchmaker nor the RSC staff watchmakers.




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LOL. Of course I don't!

I assume he's competant, because it says he's got 30+ years.

And I said maybe they'd have a less experienced watchmaker at RSC because they can't only hire 50+ year olds.

I did say maybe.

This is a large area dealer, I'm sure they're fine.
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Old 22 May 2019, 08:19 AM   #37
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As Indiana Jones once said, “It ain’t the years, it’s the mileage.” - or something like that.

In other words pick the place where they have had the most experience doing the work.


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Old 22 May 2019, 08:36 AM   #38
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Originally Posted by MikeyV View Post
Well, here's a question.

Most people wouldn't let and AD do a 5 or 10 year service on their out of warranty watch, so why would one let an AD do an in-warranty repair?

I thought 100% that the watch would be sent to Dallas RSC. (I'm in California)
First of all an AD is a place not a person, so an AD does not service watches.

To answer your question I have to correct you when you say ‘most people wouldn’t let an AD do a 5 or 10 year service’. That is a baseless statement. Most people couldn’t care less who does it providing it is done quickly and by an authorised watchmaker. For a lot of people whether they are authorised or not is actually of little to no importance.
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Old 22 May 2019, 08:38 AM   #39
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Why would you make that assumption?
You neither know this watchmaker nor the RSC staff watchmakers.




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This point works in both directions.

Working for Rolex doesn’t make you a good watchmaker and working independently or for an AD doesn’t make you a bad one. Or vice versa
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Old 22 May 2019, 08:40 AM   #40
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This point works in both directions.



Working for Rolex doesn’t make you a good watchmaker and working independently or for an AD doesn’t make you a bad one. Or vice versa


agree
Yep that’s my point. When you know neither person (Indy or RSC watchmaker) you can’t make assumptions.


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Old 22 May 2019, 08:45 AM   #41
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agree
Yep that’s my point. When you know neither person (Indy or RSC watchmaker) you can’t make assumptions.


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Sorry, I didn’t mean to sound combative. Just agreeing with you

A fun exercise for people to do is look at the Rolex website and search for a RSC in different countries. Lots of countries don’t have one, they rely on Authorised Service Centres. If the concept was in anyway inferior Rolex wouldn’t rely on them.
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Old 22 May 2019, 08:48 AM   #42
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First of all an AD is a place not a person, so an AD does not service watches.
I though it was clear that we were talking about the watchmaker that works at the jewelry store that is an Authorized Dealer of Rolex watches.

And if you take "AD" and "jewelry store" to mean the same thing, then this watchmaker does want to service my watch.

My initial question was if the watchmaker at an Authorized Rolex Dealer was able to perform warranty work.

It's been said here numerous times, in clear terms that all warranty work goes to RSC in Dallas (that's what's closest to me). That's why asked the question. That's also why I was surprised when the guy at the case said he'd have their watchmaker time it and "open the case".
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Old 22 May 2019, 08:48 AM   #43
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Sorry, I didn’t mean to sound combative. Just agreeing with you



A fun exercise for people to do is look at the Rolex website and search for a RSC in different countries. Lots of countries don’t have one, they rely on Authorised Service Centres. If the concept was in anyway inferior Rolex wouldn’t rely on them.


Never thought you were combative.




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Old 22 May 2019, 08:54 AM   #44
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This all stems from my confusion, really.

I thank you guys for the info. It helps me understand what's going on.

Cheers folks.
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Old 22 May 2019, 09:00 AM   #45
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Just forget about the AD's for anything technical regardless what they claim to be. I made that mistake.

Get the real deal and sent it off to a RSC

I agree with this. Send watch yourself to RSC Dallas for warranty work.
I don't trust AD's as far as I can throw 'em!
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Old 22 May 2019, 09:06 AM   #46
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Just some food for thought. Some AD's claim to have a watchmaker on premises. They then take your watch then farm it out to some Joe-Schmo across town in a strip mall. He then proceeds to bugger up your watch beyond repair. Don't laugh. Happened to a member here on the forum.
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Old 24 May 2019, 06:46 AM   #47
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HAH! So this thread was a waste of electrons.

Just got the call, the watch is going to Dallas RSC. Sounds like they opened it even though I asked them not to. They told me the repair guy didn't have the tool to get the rotor axle off. Not sure what that means, thinking about the newer ball bearing rotor/axle unit. Guess something was wrong.

I wonder if it has anything to do with the gritty winding, and gritty unscrewing of the crown. I swear that it went gritty well after I got the watch, not sure if it coincided with the time-keeping issues. It was never low on power reserve.

I guess that's what I wanted. It'll be hard to have it gone for so long.
But I'm confident that Rolex will fix it up.
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Old 24 May 2019, 02:21 PM   #48
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Hmmm. Gritty. That’s interesting because my wife’s new DJ became gritty and slow. AD sent it to dallas and they took it apart and cleaned it and cleared it by we never found out if there was an internal problem. It was intermittent and the AD couldn’t reproduce it before they shipped it off but it was absolutely present and slowing the watch down significantly at times. Like foreign debris floating around inside.


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Old 24 May 2019, 03:38 PM   #49
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HAH! So this thread was a waste of electrons.

Just got the call, the watch is going to Dallas RSC. Sounds like they opened it even though I asked them not to. They told me the repair guy didn't have the tool to get the rotor axle off. Not sure what that means, thinking about the newer ball bearing rotor/axle unit. Guess something was wrong.

I wonder if it has anything to do with the gritty winding, and gritty unscrewing of the crown. I swear that it went gritty well after I got the watch, not sure if it coincided with the time-keeping issues. It was never low on power reserve.

I guess that's what I wanted. It'll be hard to have it gone for so long.
But I'm confident that Rolex will fix it up.
The tool he needs is for the triangular slot in a screw that holds the ball bearing + rotor in place. The tool is a special torquescrewdriver for 60mNm.

That is needed for even the most basic thing on the 3235, a dial change. So it's good it went to Dallas.
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 24 May 2019, 03:39 PM   #50
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Hmmm. Gritty. That’s interesting because my wife’s new DJ became gritty and slow. AD sent it to dallas and they took it apart and cleaned it and cleared it by we never found out if there was an internal problem. It was intermittent and the AD couldn’t reproduce it before they shipped it off but it was absolutely present and slowing the watch down significantly at times. Like foreign debris floating around inside.


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There's a lubrication issue in the escapement and worn seconds gears pivots that cause it to run slow, common 32×× issue.
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Rolex uses rare elves to polish the platinum. They have a union deal and make like $90 per hour and get time and half on weekends.
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Old 24 May 2019, 04:03 PM   #51
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Interesting.Didn't know there were ADs that had the accreditation to do warrantee work.

Is there "a list" of these AD centers worldwide ?
Yes they are...we have several in the Washington DC area that are.
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Old 24 May 2019, 09:45 PM   #52
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I agree with this. Send watch yourself to RSC Dallas for warranty work.
I don't trust AD's as far as I can throw 'em!
I agree. I dont think anyone has had a bad experience with Dallas.
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Old 24 May 2019, 09:53 PM   #53
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There's a lubrication issue in the escapement and worn seconds gears pivots that cause it to run slow, common 32×× issue.
Didn't this only affect the early DJ41s released in 2017?

I assume this would also be picked up when testing on a timegrapher, right?
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Old 24 May 2019, 10:07 PM   #54
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So, I finally broke down and took my slow DJ41 into the dealer where I bought it. The day before, I was at another dealer, and asked about checking the watch out on a timegrapher.

Backstory: DJ41 new in June 2018, ran perfect, fell to losing 6-10 seconds a day every day. Ran fine otherwise, power reserve very good.

The timegrapher showed an amplitude of 207 degrees, -9 sps. He de-maged it and it showed 227 degrees , -4 spd (in the FU position).
I timed it myself for two more days, and it was the same as always, -6 spd.

So I take it to my dealer, and they were talking about having their watchmaker OPEN IT! I reminded him that it was under warranty, and he said something to the effect that they were recently elevated to some status among dealers, where Rolex lets them do warranty work.

I've never heard of that, and told him so.

I left the dealer asking them to do a full reading on the timegrapher, and NOT open it. I asked them to call me after they'd checked it out.

Has anyone heard of this? I was under the assumption (and I told the guy at the AD) that all warranty work goes right to RSC.

He it could go to RSC, if that's what I want.

Thanks for any help!



Let’s see. They have a case back that is designed to be opened and closed. What’s the problem?
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Old 24 May 2019, 10:07 PM   #55
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Dallas it is.
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Old 25 May 2019, 02:09 AM   #56
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Let’s see. They have a case back that is designed to be opened and closed. What’s the problem?
Cause I was afraid that the guy was a hack.
Turns out I was right, he didn't even have the tool to do something super basic.

My watch is less than a year old, I asked them to put it on a timegrapher and let me know what they think, so I could make a further decision..to let them open it or insist it goes to Dallas. I wasn't comfortable with someone digging around if it wasn't needed.

If all looked good on the timegrapher, and all it needed was regulation, then maybe I would have had them do it.
My spidey-senses were right this time. I knew something was wrong with it, that's why I was hesitant in the first place.


A lube problem makes sense. Might explain why it was so perfect at first, then went south kinda quick, and kept getting worse.

Bas, thanks for the technical info, I doubt I'll hear anything about what was wrong.
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Old 25 May 2019, 03:10 AM   #57
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Cause I was afraid that the guy was a hack.
Turns out I was right, he didn't even have the tool to do something super basic.
No disrespect but I couldn't disagree more.

If he was a hack he would have proceeded to bodge a repair regardless of not having the right tools/parts/experience.
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Old 25 May 2019, 03:21 AM   #58
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No disrespect taken. And maybe you're right.

But when they tell me they are an "Authorized Service Center" and they can't get past taking the rotor off, it makes me glad he's not going further.

I'd guess that if he was up to snuff he'd be trained and have the proper tools to work on a 3235. They're not that new.

Anywho, I do appreciate the input from guys like you who know the technical side of things. Thanks for contributing.
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Old 25 May 2019, 03:28 AM   #59
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They are an Authorized Dealer. A large one.
So what is the issue? You're concerned about them opening the watch to fix and issue under warranty?
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Old 25 May 2019, 03:32 AM   #60
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No disrespect taken. And maybe you're right.

But when they tell me they are an "Authorized Service Center" and they can't get past taking the rotor off, it makes me glad he's not going further.

I'd guess that if he was up to snuff he'd be trained and have the proper tools to work on a 3235. They're not that new.

Anywho, I do appreciate the input from guys like you who know the technical side of things. Thanks for contributing.
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