What are ADs doing that are shut down?

[MCOSUB]

Are they still getting watches shipped in?

Who is receiving them if they are closed?

[DaveDhc]

They can pass directly to grey dealers.

[spoon-turbo]

They could still be selling to VIPs thru phone calls/delivery

[Danny83]

The ADs wont have watches come in until Rolex opens in NY

[J Scott]

Correct me if I'm wrong, but they are closed to the public not to themselves. If correct, perhaps they are still receiving whatever jewelry, watches, office supplies, etc they may have ordered. Also, some AD's that are technicians may be catching up on bench work along with other duties like-inventorying, cleaning, etc.

[MCOSUB]

Originally Posted by Danny83

The ADs wont have watches come in until Rolex opens in NY

do all US rolex watches come through Rolex NY first before heading to dealers?

[101031-28]

Originally Posted by DaveDhc

They can pass directly to grey dealers.

[EndlessEight]

Originally Posted by DaveDhc

They can pass directly to grey dealers.

Perhaps.

The allocation manager at my AD told me they had to take 2 weeks vacation and then would be laid off.

Not sure how they are distributing watches now.

[Gerardus]

Originally Posted by 101031-28

This

[EtherBrown]

My AD is still doing pre-owned online business for sure. They took a deposit from me to hold a watch from their last Rolex shipment until this all clears up. But not sure if new watch business is something they’re extending to everyone.


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[Papanas]

Originally Posted by spoon-turbo

They could still be selling to VIPs thru phone calls/delivery

I received a letter and also an
email from my local AD stating the same including
curbside... not that I’m a VIP though !

[chicagowatchman]

Originally Posted by Danny83

The ADs wont have watches come in until Rolex opens in NY

Yes

[RJG]

Curbside delivery of a Rolex...I never thought we would live in that world. It's odd. This whole Covid 19 is like being trapped in a Twilight Zone episode.

[chicagowatchman]

Originally Posted by MCOSUB

do all US rolex watches come through Rolex NY first before heading to dealers?

Yes they all come from RSC New York

[AndyWright]

Phone calls to top buyers, possibly free delivery for in area and one on one pick up.

[s46]

no new shipments
stores all closed
few private sales
they not selling much
some AD's will be toast soon if they dont reopen

[89Sem]

Can you imagine having put down a deposit in hopes of getting a watch and I’m ure when they open you might get it eventually, but what If they fold?

[IndianRider]

Originally Posted by 89Sem

Can you imagine having put down a deposit in hopes of getting a watch and I’m ure when they open you might get it eventually, but what If they fold?

Why I wouldn't put down a deposit to be on a list. However, if they sold it during COVD for full or partial deposit and said it's available to be picked up when the shop opens, there's no risk.

[makrxx]

Originally Posted by s46

no new shipments
stores all closed
few private sales
they not selling much
some AD's will be toast soon if they dont reopen

Not true.

My AD messaged me last week saying they got a shipment that just came in with the likes of Sub date, Sub no date, SD43, DSSD, Exp 1, Exp 2 etc. Said he can hold it for me till the store opens if I wanted it.

[mgsooner]

Originally Posted by RJG

Curbside delivery of a Rolex...I never thought we would live in that world. It's odd. This whole Covid 19 is like being trapped in a Twilight Zone episode.

Will your AD hand you an airplane bottle of champagne through your car window?

[shipitfresh]

My AD has called twice regarding my watches in for service (both new, 1 for a look-see into accuracy, the other to change out a different dial). They explained that Rolex ordered all stores closed and watches put in the vault immediately. This was done at the store level and the Beverly Hills authorized service center. They went on to explain that the stores expect to open, by appointment only, sooner rather than later. The service center will open with a smaller staff to keep with health dept recommendations of distancing as soon as possible.

Have to say I'm impressed by the personal touch service offered.

[brandrea]

Originally Posted by IndianRider

Why I wouldn't put down a deposit to be on a list. However, if they sold it during COVD for full or partial deposit and said it's available to be picked up when the shop opens, there's no risk.

The only risk in that is if the AD doesn’t reopen. Unlikely as that may be and depending how the deposit is paid and the terms of the deposit, I would say there’s no hurry to do this until things normalize again.

[Stonecutter6]

Currently the AD I purchased from is closed. However they are suing the time to renovate some of their custom jewelry manufacturing area in the back. I was also told, in an email response from a request for an Explorer II Polar dial, that no new shipments would be arriving until the factory reopened. They are a great family owned business, but I do know 100% the owner kept a good deal of "special" pieces in the safe before the shutdowns occurred.

[Mr. Miami]

I was working with a family owned small AD before they shutdown (No purchase history and this is my first Rolex purchase). Not after a SS rather a PM YM. I emailed asking when they would reopen so I could see if they could order it when they reopen and I have heard crickets. Not sure if they are serving VIP customers, I get I have no purchase history, but no updates when they are reopening. Currently under lockdown till the 30th.

[Big Green]

My AD has furloughed the workers and the managers are just keeping on in the store, no new deliveries. I just hope they hire back all the SA’s, i love my store and SA.

[garyk]

I used to work for my AD. I talked to my contact there this morning. They are closed down and sitting this out like most of us...I'm still waiting for my 116508 and that hasn't changed of course...

[Explorer2polar]

Originally Posted by MCOSUB

Are they still getting watches shipped in?

Who is receiving them if they are closed?

Polishing the empty display cases .........

[Bigblu10]

Originally Posted by Danny83

The ADs wont have watches come in until Rolex opens in NY

This! And Rolex NY won't receive any more shipments from Geneva until the factory starts production again.

[Mr. Miami]

Originally Posted by Bigblu10

This! And Rolex NY won't receive any more shipments from Geneva until the factory starts production again.

So this would mean if you order a PM watch it could take several months to get it?

[marcusgrr]

A lot of them are still working in my area, though only from the phone/email.