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Investr · 19 January 2018, 01:22 PM

So after having my car for 4 days, the GM called me this morning and said they located another car with the exact same colors and specs about two hours away and were going to get it and swap them out. They called at 3 today and said my non leaning GC was here and ready. I darted over, swapped out my goodies from one to the other, signed a few papers, said thanks for doing the right thing, and took off in my new baby. As far as what was the cause, I never got a straight answer and honestly don't care. Glad it was a happy ending.....

Old Geezer · 19 January 2018, 01:25 PM

Happy ending indeed. Congrats. I wouldn’t have bet they would give you a replacement. Maybe your first one had some undisclosed damage. Who cares, you won.

cop414 · 19 January 2018, 01:28 PM

That’s excellent!

GerardoG · 19 January 2018, 02:03 PM

East Bay Rider · 19 January 2018, 02:09 PM

Glad it worked out. Unbelievable service.

CamSLC · 19 January 2018, 02:18 PM

Great dealer for taking care of you on such a strange issue.

Art 1 · 19 January 2018, 02:27 PM

That's good. I wonder what it was.

swils8610 · 19 January 2018, 02:32 PM

I’d bet money it was damaged in transit or on the lot. They covered their ass. They did the right thing by replacing it.

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Kevin.S · 19 January 2018, 02:34 PM

Does your Jeep have the Quadra-Lift option?

bdex75 · 19 January 2018, 02:38 PM

Quote:

Originally Posted by Kevin.S

Does your Jeep have the Quadra-Lift option?

That was my guess. Mine has it and now I will have to measure it when I get home tomorrow.

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Investr · 19 January 2018, 02:48 PM

Quote:

Originally Posted by Kevin.S

Does your Jeep have the Quadra-Lift option?

I have no idea....

Ruud Van Driver · 19 January 2018, 03:05 PM

Glad they did the right thing, Rick

Lawman77 · 19 January 2018, 04:31 PM

Quote:

Originally Posted by swils8610

I’d bet money it was damaged in transit or on the lot. They covered their ass. They did the right thing by replacing it.

Sent from my iPhone using Tapatalk Pro

Agree 100%. Im glad it worked out for you. It’s a great car otherwise.

Abdullah71601 · 19 January 2018, 09:19 PM

Awesome outcome! Now you can get back to enjoying your new car.

SDRider · 19 January 2018, 09:30 PM

Wow! It must have been pretty major for them to replace the entire car!

1st amg · 19 January 2018, 10:19 PM

Very happy that they did the right thing!

superdog · 19 January 2018, 10:19 PM

Wow. I’m impressed.

That apparently creates a ton of paperwork for them. DMV issues galore.

Good for them doing the right thing.

1William · 19 January 2018, 10:24 PM

I am glad that they replaced it. For me, it signals a more significant issue with the first GC that should have possibly been revealed before purchase. They did not do it because they are great people, they did it because of the exposure for what ever the issue was. It was business and the replacement was the best option.

brandrea · 19 January 2018, 10:25 PM

Well done Rick, glad they came through for you

encarter13 · 20 January 2018, 01:53 AM

Wow. Example of great customer service!

Investr · 20 January 2018, 02:50 AM

Quote:

Originally Posted by superdog

Wow. I’m impressed.

That apparently creates a ton of paperwork for them. DMV issues galore.

Good for them doing the right thing.

I thought the same thing but lucky for them that they had not turned the registration ap into the DMV. They just had to notify my bank to do a "change of VIN". Seemed fairly easy.....

LuminousMaximus · 20 January 2018, 02:54 AM

Hey Rick that great News! I forgot what I said in your previous thread but I’m sure it was instrumental in getting your NEW Car...

SDRider · 20 January 2018, 03:07 AM

Quote:

Originally Posted by 1William

I am glad that they replaced it. For me, it signals a more significant issue with the first GC that should have possibly been revealed before purchase. They did not do it because they are great people, they did it because of the exposure for what ever the issue was. It was business and the replacement was the best option.

Agreed. Must have been pretty major for them to do this. I've had such bad experiences with American car dealerships that I refuse to ever consider buying one.

Valenciawatchrepair · 20 January 2018, 03:49 AM

Excellent service on the part of this dealer. Wonder who it was. I'd still like to know what caused the issue.

GradyPhilpott · 20 January 2018, 09:02 AM

Congratulations!

There's nothing worse than dumping a load of dough on headache contraption.

ejvette · 20 January 2018, 11:06 AM

That's a pretty surprising outcome

RW16610 · 20 January 2018, 12:41 PM

Glad to know they took care of this the right way for you

superdog · 20 January 2018, 12:59 PM

Quote:

Originally Posted by Investr

I thought the same thing but lucky for them that they had not turned the registration ap into the DMV. They just had to notify my bank to do a "change of VIN". Seemed fairly easy.....

Awesome news. Glad it all worked out.

Limestonedan · 20 January 2018, 02:19 PM

Terrific news, congrats! Dealer stepped up and did the right thing.

function12 · 21 January 2018, 08:25 AM

That was the best option for you. Takes away any worries down the road. I am glad it worked out for you!! Happy motoring!!

19 January 2018, 01:22 PM	#1
Investr Banned Join Date: Dec 2010 Real Name: Rick Location: LSU Watch: Constantly changes Posts: 3,815	UPDATE- would you be bothered by this? So after having my car for 4 days, the GM called me this morning and said they located another car with the exact same colors and specs about two hours away and were going to get it and swap them out. They called at 3 today and said my non leaning GC was here and ready. I darted over, swapped out my goodies from one to the other, signed a few papers, said thanks for doing the right thing, and took off in my new baby. As far as what was the cause, I never got a straight answer and honestly don't care. Glad it was a happy ending.....

19 January 2018, 01:28 PM	#3
cop414 TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 71,824	That’s excellent! __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

19 January 2018, 02:09 PM	#5
East Bay Rider "TRF" Member Join Date: Oct 2007 Real Name: Bill Location: East Bay RI Watch: GMT-II 16710LN Posts: 11,884	Glad it worked out. Unbelievable service. __________________ I bought a cheap watch from the crazy man Floating down canal It doesn't use numbers or moving hands It always just says "now" Now you may be thinking that I was had But this watch is never wrong And if I have trouble the warranty said Breathe In, Breathe Out, Move On J. Buffett Instagram: eastbayrider46

19 January 2018, 03:05 PM	#12
Ruud Van Driver "TRF" Member Join Date: Oct 2014 Real Name: Chopped Liver Location: S. Wales Valleys Watch: Mickey Mouse Posts: 9,924	Glad they did the right thing, Rick __________________ 116520 Black, 116610 LVc, 116660 D-Blue, 116610 LNc, 116622 Blue, PAM359, PAM689, PAM737 *"Why should you allow an AD to shake you down, just so you can buy a watch" - Grady Philpott* Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons

19 January 2018, 10:19 PM	#17
superdog 2024 Pledge Member Join Date: Oct 2011 Real Name: Seth Location: nj Watch: Omega Posts: 24,681	Wow. I’m impressed. That apparently creates a ton of paperwork for them. DMV issues galore. Good for them doing the right thing. __________________ If happiness is a state of mind, why look anywhere else for it? IG: gsmotorclub IG: thesawcollection (Both mostly just car stuff)

19 January 2018, 01:25 PM	#2
Old Geezer "TRF" Member Join Date: May 2015 Location: Earth Watch: 126619LB and more Posts: 5,207	Happy ending indeed. Congrats. I wouldn’t have bet they would give you a replacement. Maybe your first one had some undisclosed damage. Who cares, you won.

19 January 2018, 02:03 PM	#4
GerardoG Banned Join Date: Oct 2005 Real Name: Gerardo Location: Here Watch: ALL of them Posts: 32,098

19 January 2018, 02:18 PM	#6
CamSLC "TRF" Member Join Date: Jun 2016 Location: USA Watch: Rolex & Patek Posts: 1,436	Great dealer for taking care of you on such a strange issue.

19 January 2018, 02:27 PM	#7
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	That's good. I wonder what it was.

19 January 2018, 02:32 PM	#8
swils8610 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 8,991	I’d bet money it was damaged in transit or on the lot. They covered their ass. They did the right thing by replacing it. Sent from my iPhone using Tapatalk Pro

19 January 2018, 02:34 PM	#9
Kevin.S "TRF" Member Join Date: Jun 2011 Real Name: Kevin Location: Maine Watch: All of them Posts: 1,371	Does your Jeep have the Quadra-Lift option?

19 January 2018, 09:19 PM	#14
Abdullah71601 Banned Join Date: Aug 2014 Location: Calumet Harbor Watch: ing da Bears Posts: 13,568	Awesome outcome! Now you can get back to enjoying your new car.

19 January 2018, 09:30 PM	#15
SDRider Banned Join Date: May 2017 Real Name: Julian Location: San Diego, CA Watch: Rolex 116613LB Posts: 1,908	Wow! It must have been pretty major for them to replace the entire car!

19 January 2018, 10:19 PM	#16
1st amg 2024 ROLEX DATEJUST41 Pledge Member Join Date: Jun 2013 Real Name: nicholas Location: ottawa canada Watch: Rolex,AP,Panerai Posts: 9,453	Very happy that they did the right thing!

19 January 2018, 10:24 PM	#18
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,641	I am glad that they replaced it. For me, it signals a more significant issue with the first GC that should have possibly been revealed before purchase. They did not do it because they are great people, they did it because of the exposure for what ever the issue was. It was business and the replacement was the best option.

19 January 2018, 10:25 PM	#19
brandrea 2024 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 73,551	Well done Rick, glad they came through for you

20 January 2018, 01:53 AM	#20
encarter13 "TRF" Member Join Date: Dec 2016 Real Name: Nick Location: Georgia Posts: 2,613	Wow. Example of great customer service! __________________ Instagram - watches_wine

20 January 2018, 02:54 AM	#22
LuminousMaximus "TRF" Member Join Date: Jan 2013 Location: USA Watch: me hit Huge Lotto Posts: 6,502	Hey Rick that great News! I forgot what I said in your previous thread but I’m sure it was instrumental in getting your NEW Car... __________________ “Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present...

20 January 2018, 03:49 AM	#24
Valenciawatchrepair Banned Join Date: Aug 2015 Location: Ellijay, GA Posts: 1,504	Excellent service on the part of this dealer. Wonder who it was. I'd still like to know what caused the issue.

20 January 2018, 09:02 AM	#25
GradyPhilpott 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 116710 BLNR Posts: 34,343	Congratulations! There's nothing worse than dumping a load of dough on headache contraption. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

20 January 2018, 11:06 AM	#26
ejvette 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2014 Real Name: Ed Location: East Hampton NY Watch: me break clays.. Posts: 7,495	That's a pretty surprising outcome __________________ Rolex•Omega•Breitling•Grand Seiko "The only difference between crazy and eccentric is the size of ones bank account" Anonymous * Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons *

20 January 2018, 12:41 PM	#27
RW16610 2024 Pledge Member Join Date: Apr 2008 Real Name: Rommel Location: Toronto Canada Watch: 116710LN Posts: 8,961	Glad to know they took care of this the right way for you

20 January 2018, 02:19 PM	#29
Limestonedan "TRF" Member Join Date: Oct 2014 Real Name: Dan Location: USA Posts: 983	Terrific news, congrats! Dealer stepped up and did the right thing.

21 January 2018, 08:25 AM	#30
function12 "TRF" Member Join Date: Jun 2012 Location: Houston, TX Posts: 518	That was the best option for you. Takes away any worries down the road. I am glad it worked out for you!! Happy motoring!!

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