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Czechman · 3 October 2019, 10:13 PM

I sent my 16030 Datejust to Rolex for service because it wasn't keeping proper time but they want to change the dial and hands for some unknown reason and won't do the service unless I agree to these unnecessary added charges.

I haven't been active her for several years so I'm looking for recommendations for a tech to restore the mechanism.

Any help is greatly appreciated.

watchmaker · 4 October 2019, 12:19 AM

What does the estimate say specifically in relation to the hands and dial. Can you post a photo/scan of it?

AJSM · 4 October 2019, 01:55 AM

Rik at Time Care Inc. in Fl I'm sure can do it. He has serviced many of my watches.

Robtayham · 4 October 2019, 02:23 AM

Did they say why it wasn’t optional? Usually its recommended, but not required.

Nikrnic · 4 October 2019, 03:13 AM

Unknown reason? I would demand to know why and wouldn't just give them free reign to switch out any externals unless you agree. There are plenty great independents that can service your DJ. I recently had my (1977) 16030 movement 'only' serviced last year without RSC. No way would I let anyone replace my dial without a good reason. Plenty good recommendations here on TRF

Sent from my SM-G970U using Tapatalk

Czechman · 4 October 2019, 03:32 AM

Quote:

Originally Posted by watchmaker

What does the estimate say specifically in relation to the hands and dial. Can you post a photo/scan of it?

Czechman · 4 October 2019, 08:55 PM

I called customer service yesterday and asked why they wanted to change the dial and was told there is "spots" on it, but I've had that watch for years and never saw any spots on the dial. So I asked if they had any affect on its time keeping and was told no.

Then I asked why they wanted to change the hands and was told they had "scratches" on them, but again I never saw any scratches on them and asked if that had any affect on its time keeping and was told no.

They agreed that since they are cosmetic issues, despite the fact that none of these "issues" can be seen without a loupe (or so they claim) they would proceed with the service without those changes.... for one time only. Whatever that means.

Regardless, I've had RSC service several watches and I've never had anything less than perfectly beautiful work done and this incident proves that they can be flexible when dealing with my concerns.

So, I'm good.

lvgeroni · 10 October 2019, 01:57 PM

Me: I need an oil change
BMW Dealership: Sure, cost is $25,200
Me: Huh, why!?!
BMW Dealership: You need a new engine cause it has spots and scratches!

3 October 2019, 10:13 PM	#1
Czechman "TRF" Member Join Date: Aug 2009 Location: USA Watch: See my signature Posts: 1,189	Looking for recommendations for service. I sent my 16030 Datejust to Rolex for service because it wasn't keeping proper time but they want to change the dial and hands for some unknown reason and won't do the service unless I agree to these unnecessary added charges. I haven't been active her for several years so I'm looking for recommendations for a tech to restore the mechanism. Any help is greatly appreciated. __________________ "Woody and Jen say hey from North Kakalaki" 19019, 19018x3, 17000x2, 16570x2, 16220, 5700, 1501, 6564, 16030, 16710, 16610

4 October 2019, 01:55 AM	#3
AJSM 2024 Pledge Member Join Date: May 2011 Location: CA Posts: 604	Time Care inc Rik at Time Care Inc. in Fl I'm sure can do it. He has serviced many of my watches.

4 October 2019, 08:55 PM	#7
Czechman "TRF" Member Join Date: Aug 2009 Location: USA Watch: See my signature Posts: 1,189	I called customer service yesterday and asked why they wanted to change the dial and was told there is "spots" on it, but I've had that watch for years and never saw any spots on the dial. So I asked if they had any affect on its time keeping and was told no. Then I asked why they wanted to change the hands and was told they had "scratches" on them, but again I never saw any scratches on them and asked if that had any affect on its time keeping and was told no. They agreed that since they are cosmetic issues, despite the fact that none of these "issues" can be seen without a loupe (or so they claim) they would proceed with the service without those changes.... for one time only. Whatever that means. Regardless, I've had RSC service several watches and I've never had anything less than perfectly beautiful work done and this incident proves that they can be flexible when dealing with my concerns. So, I'm good. __________________ "Woody and Jen say hey from North Kakalaki" 19019, 19018x3, 17000x2, 16570x2, 16220, 5700, 1501, 6564, 16030, 16710, 16610

4 October 2019, 12:19 AM	#2
watchmaker TechXpert Join Date: Feb 2009 Real Name: Scott Location: London Posts: 2,238	What does the estimate say specifically in relation to the hands and dial. Can you post a photo/scan of it?

4 October 2019, 02:23 AM	#4
Robtayham "TRF" Member Join Date: Jun 2019 Location: Texas Posts: 532	Did they say why it wasn’t optional? Usually its recommended, but not required.

4 October 2019, 03:13 AM	#5
Nikrnic "TRF" Member Join Date: May 2017 Real Name: Louis Nick Ric Location: Michigan, USA Watch: Blnr, Expll, Subs, Posts: 10,160	Unknown reason? I would demand to know why and wouldn't just give them free reign to switch out any externals unless you agree. There are plenty great independents that can service your DJ. I recently had my (1977) 16030 movement 'only' serviced last year without RSC. No way would I let anyone replace my dial without a good reason. Plenty good recommendations here on TRF Sent from my SM-G970U using Tapatalk

10 October 2019, 01:57 PM	#8
lvgeroni "TRF" Member Join Date: May 2009 Real Name: Leo Location: Pennsylvania, USA Watch: Day Date 40 Posts: 30	Me: I need an oil change BMW Dealership: Sure, cost is $25,200 Me: Huh, why!?! BMW Dealership: You need a new engine cause it has spots and scratches!

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