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23 March 2019, 01:05 AM | #1 |
Banned
Join Date: May 2016
Location: Utopia
Posts: 2,101
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Beware. Never again.
I posted a few days ago that I had bought an Explorer ll (16570) from Bob's Watches. My post was about a disagreeable, even acrimonious transaction.
Well, I now have the watch. I bought the most expensive of the 16570 available at the moment, with "box and papers" and in "excellent" condition. The watch arrived loose inside the box, banging inside the box from California to me. No cushion, no wrapper, just the watch and in the bottom a slim leather-like pouch. The watch has been overly polished to the point where what ought to be a crisp bezel is as smooth as the bracelet. The clasp shuts with some difficulty. Overall, the Explorer looks tired and old. I don't know yet how well the movement functions. The "box and papers" a dubious mix match of box and papers. In few words, I'm disappointed. What started poorly ended poorly. I can't send the watch back now as I live overseas. Moral of the story: Never again will I buy a watch I haven't seen and touched. Never again I'll buy a watch from someone I don't know. This is the first time I buy an used watch from some Internet vendor..., and the last. Beware. |
23 March 2019, 01:06 AM | #2 |
2024 Pledge Member
Join Date: Nov 2012
Real Name: Steven
Location: Glocal
Posts: 19,456
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refund
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__________________ “Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming 'Wow! What a Ride!'” -- Hunter S. Thompson Sent from my Etch A Sketch using String Theory. |
23 March 2019, 01:07 AM | #3 |
"TRF" Member
Join Date: Jan 2019
Location: UK
Watch: Sub,SD,DJ,OP
Posts: 1,950
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Looks worn
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23 March 2019, 01:09 AM | #4 |
"TRF" Member
Join Date: Apr 2017
Real Name: Robert
Location: Northern NJ
Watch: 16710 BLRO
Posts: 3,063
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Rolex GMT Master II BLRO 16710 Omega Speedmaster Co-Axial Chrono |
23 March 2019, 01:11 AM | #5 |
"TRF" Member
Join Date: Jan 2009
Real Name: Phil
Location: CA
Posts: 5,372
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wow...so sorry
despite the pain..I would return get your money back
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too much into watches... |
23 March 2019, 01:13 AM | #6 |
"TRF" Member
Join Date: Feb 2018
Location: Canada
Watch: 216570, 214270
Posts: 683
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I feel badly for you about your very poor experience.
I am looking for an older Tudor chrono and have many hesitations buying from places like Bobs or chrono24. |
23 March 2019, 01:14 AM | #7 |
"TRF" Member
Join Date: Oct 2007
Real Name: Adam
Location: In my head
Watch: this space
Posts: 785
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That's awful! Just curious, were those scratches visible in the photos they posted online when the watch was listed? Why can't you return it even if you live overseas? They should send you a prepaid label.
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Adam " I don't have a microwave oven but I do have a clock that occasionally cooks $h!t" - Mitch Hedburgh |
23 March 2019, 01:15 AM | #8 |
"TRF" Member
Join Date: Dec 2015
Location: PNW
Watch: 116710LN
Posts: 460
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Wow... Out of country or not, I'd be on the phone with them trying to work this out. Good luck.
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116710LN Current 16610 Sold 1675 Gifted |
23 March 2019, 01:18 AM | #9 |
"TRF" Member
Join Date: Feb 2017
Location: USA
Posts: 1,578
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I am not a fan of Bob's at all
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23 March 2019, 01:19 AM | #10 |
Banned
Join Date: May 2016
Location: Utopia
Posts: 2,101
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None of the blemishes, nor the way over-polished bezel, appeared as such in the pictures, and the watch was described to be in "excellent" condition. Live and learn. Never again. Hopefully others can learn from my experience.
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23 March 2019, 01:20 AM | #11 |
Banned
Join Date: May 2016
Location: Utopia
Posts: 2,101
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23 March 2019, 01:23 AM | #12 |
"TRF" Member
Join Date: Mar 2010
Location: Chicago
Watch: 16750/16800/126710
Posts: 1,400
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definitely get a refund.
would love to see pictures from the original listing. |
23 March 2019, 01:23 AM | #13 |
"TRF" Member
Join Date: Sep 2016
Location: Usa
Posts: 118
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Sorry to hear, this is a warning to all of us.
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23 March 2019, 01:23 AM | #14 |
"TRF" Member
Join Date: Feb 2019
Location: Orange County, CA
Watch: 116500LN Black
Posts: 559
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They sure have a slick looking website. I'll give them kudos for that. But I always had a bad feeling about Bobs. Now it's confirmed. They're officially on my s%&$ list. They recently moved their offices from Huntington Beach to Newport Beach in some nondescript business park.
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23 March 2019, 01:24 AM | #15 |
"TRF" Member
Join Date: Apr 2012
Real Name: Ed
Location: Arizona
Watch: Rolex
Posts: 502
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I've looked at Bob's before and have considered them a possible source for a used watch. If that's what they call "excellent," though, no thank you!
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23 March 2019, 01:25 AM | #16 |
"TRF" Member
Join Date: Nov 2018
Real Name: Annod
Location: USA
Watch: Kermit
Posts: 412
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You can send it back thru parcel. They have 3 days return window if you are not satisfied. Also, you can leave feedback on their website.
Sent from my iPhone using Tapatalk
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23 March 2019, 01:25 AM | #17 |
"TRF" Member
Join Date: Jul 2014
Location: México
Watch: BLNR
Posts: 544
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Return it and get a refund. Being overseas is not an impediment.
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23 March 2019, 01:25 AM | #18 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Mar 2015
Real Name: Richie
Location: "Nowhere Man"
Watch: out now,take care!
Posts: 28,212
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That too bad. Can’t believe anyone should ever ship a watch like that.
I’ve never dealt with Bob’s and because of this post, probably never will. Sad as it is, thanks for sharing your story.
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"I love to work at nothing all day" TRF #139960 |
23 March 2019, 01:25 AM | #19 |
"TRF" Member
Join Date: Feb 2019
Real Name: William
Location: Houston Texas
Watch: Rolex Datejust II
Posts: 761
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I’m very sorry for the condition of that time piece, i have only had one dealing with Bob’s, well actually my wife did when she purchased me a DJII that had never been worn and it came extremely well packed and was a it was presented online with all tags and protection intact.
You may want to contact them as soon a possible and calmly explain the situation and see what they say, never hurts to try and good luck |
23 March 2019, 01:26 AM | #20 |
2024 Pledge Member
Join Date: Apr 2015
Location: USA
Watch: 5 digit models
Posts: 1,515
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Did you pay by credit card or bank wire?
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23 March 2019, 01:28 AM | #21 |
Banned
Join Date: Aug 2016
Location: Milwaukee
Watch: 14060m
Posts: 18
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They probably dinged the original seller left and right over those marks to get the lowest possible buy price. They then turned and sold it as their highest priced piece with "box and papers" to you.
I've tried to deal with the online sellers a couple of times but I will always choose selling here, WUS, Reddit, Etc. over selling to one of the glorified pawn shops that exist online. |
23 March 2019, 01:30 AM | #22 |
"TRF" Member
Join Date: Aug 2017
Location: FL
Posts: 663
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Bob's is the worst of the online sellers and I've heard this story multiple times.
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23 March 2019, 01:31 AM | #23 |
"TRF" Member
Join Date: Feb 2019
Location: Orange County, CA
Watch: 116500LN Black
Posts: 559
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Another lesson here for future purchases. When dealing with greys, always buy new and unworn, preferably with stickers if you can find one. It's just too risky buying preowned.
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23 March 2019, 01:33 AM | #24 |
"TRF" Member
Join Date: Feb 2010
Location: Colorado Springs
Watch: Seiko's
Posts: 2,563
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Isn't this watch over 10 years old? Can you post clearer pics of it without magnification?
I sorry it does look a little polished but the bezel on the E2 is one of the harder bezels to finish. It would be crazy to think they they would finish it to factory specs when only a few companies can actually do that kind of work. I really do not see a beat up watch. I see a good looking E2. |
23 March 2019, 01:33 AM | #25 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Sep 2017
Real Name: Dave
Location: PDX
Posts: 8,916
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He used PayPal and may have some recourse via them. https://www.rolexforums.com/showthread.php?t=663475 Sorry to read this sad end to your experience Juantxo. I would contact Bob's and if they won't take care of this, contact PayPal. |
23 March 2019, 01:34 AM | #26 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 9,678
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Your OP says a lot about Bob's Watches. How they handle your complaint will be more telling still.
Good luck with it. I hope you get a good result. International shipping or no, I would not be living with this. |
23 March 2019, 01:36 AM | #27 |
"TRF" Member
Join Date: Feb 2019
Location: Orange County, CA
Watch: 116500LN Black
Posts: 559
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I've spoken with them many times. To use the term "car salesman" would be overly kind.
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23 March 2019, 01:38 AM | #28 |
"TRF" Member
Join Date: Mar 2010
Real Name: john
Location: Scotland
Watch: sub 16610Lv
Posts: 13,523
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FYI OP.
Bobs watches sell here on the forum classified section under the name Paul watches.
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"AFTER DARK" BAR AND NIGHT CLUB GM. |
23 March 2019, 01:39 AM | #29 |
"TRF" Member
Join Date: Sep 2017
Location: USA
Posts: 1,376
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Insanity to ship a watch loose in a box like that.
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23 March 2019, 01:39 AM | #30 |
"TRF" Member
Join Date: Dec 2017
Real Name: Juan Dela Cruz
Location: Quebec
Watch: 114060,PAM,DJ
Posts: 434
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Hope you can still return that watch.
I enjoy browsing their site, looking at their vintage watches...
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