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Beelzy · 4 October 2012, 10:09 AM

Beg pardon, but having less than a stellar experience while watch shopping via telephone should not be surprising. IMO of course.

Israguard · 4 October 2012, 10:11 AM

Hi everyone,
Well.. Here is a follow up. So as I was pissed.. I decided to call another AD. Well, same story.."oh good luck getting the green one. You know Rolex people.. They always want what they can't get".. IDIOT!! He made the first guy look smart.

I called down 3 hours later. Called the first guy and told him to order the Hulk.. And guess what?.. The "hard to get model".. Will be in the store Monday. I told him 3 times that when I arrive the watch must be in original box from Rolex and 100% unopened. He said ok. I did end up getting what I think is an excellent price on it.. Much better than mentioned in one of the responses to me. What did I learn?.. To read and learn from TRF and not to count on AD salesmen. Ordering from TRF sellers doesn't pay for QuebecerSpoiled. 5% duty and 15.6% sales tax. You add this all up.. And difference is $500.

I'll post pics second I take delivery.

P.S. Funny enough.. I ordered 2 super nice Seiko diving watchers to be my beaters..

Israguard · 4 October 2012, 10:12 AM

Hi Beezly
This is an AD I have bought 7 Rolexes from. He knows my voice.. But he after all is a Salesman.

FeelingTheBlues · 4 October 2012, 10:24 AM

Quote:

Originally Posted by Israguard

Hi everyone,
Well.. Here is a follow up. So as I was pissed.. I decided to call another AD. Well, same story.."oh good luck getting the green one. You know Rolex people.. They always want what they can't get".. IDIOT!! He made the first guy look smart.

I called down 3 hours later. Called the first guy and told him to order the Hulk.. And guess what?.. The "hard to get model".. Will be in the store Monday. I told him 3 times that when I arrive the watch must be in original box from Rolex and 100% unopened. He said ok. I did end up getting what I think is an excellent price on it.. Much better than mentioned in one of the responses to me. What did I learn?.. To read and learn from TRF and not to count on AD salesmen. Ordering from TRF sellers doesn't pay for QuebecerSpoiled. 5% duty and 15.6% sales tax. You add this all up.. And difference is $500.

I'll post pics second I take delivery.

P.S. Funny enough.. I ordered 2 super nice Seiko diving watchers to be my beaters..

I'm not sure what you mean by QuebecerSpoiled but regarding the AD salespeople I must say I've had great experiences with quite a few of them. I'm sorry to read you didn't like the conversations you've had today but at least you are going to get that LV so I guess it ends pretty well for you!

Congratulations in advance, remember to post pictures when you get the watch!

VICI · 4 October 2012, 10:40 AM

There an pretty asian girl at a Rolex store on 5th ave and 56th st - she is extremely knowledgable on all models.

Drawback is... $0 discount - but she is a fountain of knowledge!

Love speaking with someone that deserves a sale. She is great!

Mickey® · 4 October 2012, 10:46 AM

I'm frustrated because you have a DSSD and won't put it in the water!

Oh and I don't ever expect to get any good information over the phone...especially on prices/discounts.

Chewbacca · 4 October 2012, 10:49 AM

Quote:

Originally Posted by Mickey®

I'm frustrated because you have a DSSD and won't put it in the water!

Oh and I don't ever expect to get any good information over the phone...especially on prices/discounts.

ALL HAIL MICKEY!

:c lap:

:cla p:

:c lap:

FeelingTheBlues · 4 October 2012, 10:55 AM

Quote:

Originally Posted by Mickey®

I'm frustrated because you have a DSSD and won't put it in the water!

Priceless!

ismelllikepoop · 4 October 2012, 10:55 AM

Sound like a spoiled demanding ahole to me.

swiss ghost · 4 October 2012, 11:20 AM

Quote:

Originally Posted by unclesallie

why shucks, the Dude abides........in other words, relax.
If you want to spend an extra 50-60 percent buying at an AD, that's ok,
because then you 'really know' it's a rolex......

But I think the icing on the cake is to buy based on advice from a guy
who knows nothing about the watch he is selling you.......

get off the sauce....your not paying 50-60% more at an AD

please dont spread lies via the INTERNET

FeelingTheBlues · 4 October 2012, 11:22 AM

Quote:

Originally Posted by swiss ghost

get off the sauce....your not paying 50-60% more at an AD

please dont spread lies via the INTERNET

Mickey® · 4 October 2012, 11:23 AM

Quote:

Originally Posted by FeelingTheBlues

Mickey® · 4 October 2012, 11:25 AM

Quote:

Originally Posted by Chewbacca

ALL HAIL MICKEY!

:c lap:

:cla p:

:c lap:

Quote:

Originally Posted by FeelingTheBlues

Priceless!

LOL finally I said something someone likes!

FeelingTheBlues · 4 October 2012, 11:27 AM

Quote:

Originally Posted by Mickey®

LOL finally I said something someone likes!

I didn't like that...

DJJon · 4 October 2012, 11:41 AM

Hey, I don't like Green Rolexes either, but who cares what I think, I sure wouldn't tell that to a prospective customer.

If it sings to the customer, let him enjoy it without tainting the experience.

The AD is not at fault, the particular sales person needs training. I've had the same problem at a Mercedes Dealer, I knew way more than the salesman. Does that reflect poorly on Mercedes? No. The entire Dealership? No, they have a well-deserved good reputation there. Just a bad salesman. It happens in all product lines.

Mickey® · 4 October 2012, 11:42 AM

Quote:

Originally Posted by FeelingTheBlues

I didn't like that...

samuel019 · 4 October 2012, 12:05 PM

Quote:

Originally Posted by The GMT Master

There are some good salespeople, some average salespeople, and some bad salespeople - the good ones are worth their weight in gold, and well worth finding. Not all ADs are bad

I agree with you 100%. My A D gives an additional 3 years of warranty after the two from Rolex at no charge and my guy also gives me a modest discount. Naturally I buy from the same sales rep. He is knowledgable and a pleasure to hang out with to just shoot the breeze. How's this for service. Called him on Tuesday and told him I wanted a new Rolex Explore One. Said he didn't have one in stock but would send a driver to another location 30 miles away and call me when it arrived. 45 mins later he called and said your new watch is here. No deposit. No nothing. Just my word I would buy today. How's that for an A D???

caryyee · 4 October 2012, 12:23 PM

Quote:

Originally Posted by samuel019

I agree with you 100%. My A D gives an additional 3 years of warranty after the two from Rolex at no charge and my guy also gives me a modest discount. Naturally I buy from the same sales rep. He is knowledgable and a pleasure to hang out with to just shoot the breeze. How's this for service. Called him on Tuesday and told him I wanted a new Rolex Explore One. Said he didn't have one in stock but would send a driver to another location 30 miles away and call me when it arrived. 45 mins later he called and said your new watch is here. No deposit. No nothing. Just my word I would buy today. How's that for an A D???

That's a great example of exemplary customer service. They could of just as easily got the other location to send it overnight, but that they actually sent a driver to personally pick it up based on a verbal sale, and not requiring a holding deposit, is great! I guess since you're a known customer, who has built up a relationship with them, they would treat you very well.

Time2time · 4 October 2012, 12:53 PM

Quote:

Originally Posted by freddyttt

In general people don't wanna answer question after question over the phone-

It's their job??

Mickey® · 4 October 2012, 12:55 PM

Quote:

Originally Posted by Time2time

It's their job??

You can say a lot more about pricing (read discount) in person than over the phone....obvious reasons.

caryyee · 4 October 2012, 01:05 PM

Quote:

Originally Posted by Time2time

It's their job??

Extremely hard to make a sale over the phone, much more success if the customer is in store. Hence, a salesperson would want to not spend much time on the phone. Plus, there are many stores who's policy is to never discuss prices other than MRSP over the phone. If you want to talk possible discounts, it can only be done face to face.

joe100 · 4 October 2012, 03:22 PM

So you're a member of the biggest Rolex forum on earth and have all the pricing info right here and you called the AD anyway? I'd have saved the hassle and money and purchased from a TD here.

Monte Cristo · 4 October 2012, 03:58 PM

Quote:

Originally Posted by joe100

So you're a member of the biggest Rolex forum on earth and have all the pricing info right here and you called the AD anyway? I'd have saved the hassle and money and purchased from a TD here.

gregdolley · 4 October 2012, 04:42 PM

Most sales people at most AD's don't know much about Rolexes. Think about it, would you be able to afford a Rolex on their salary? Probably not. So they don't have the opportunity to become WIS's anyway.

The one's who DO know what they're talking about are watch hobbyist to begin with, so they are a lot more knowledgeable.

Time2time · 4 October 2012, 04:56 PM

Quote:

Originally Posted by Mickey®

You can say a lot more about pricing (read discount) in person than over the phone....obvious reasons.

Quote:

Originally Posted by caryyee

Extremely hard to make a sale over the phone, much more success if the customer is in store. Hence, a salesperson would want to not spend much time on the phone. Plus, there are many stores who's policy is to never discuss prices other than MRSP over the phone. If you want to talk possible discounts, it can only be done face to face.

Huh? The Person hadn't a clue and had no intention of helping him at all.
Where I'm from I'd have told him to do some research and go to retail school.
It's rubbish to suggest they can't talk numbers on the phone, I've had similar conversations with AD's here on the phone with no problems talking about prices. Managed to secure the deal on my Milgauss that way with a boutique in London.

caryyee · 4 October 2012, 05:56 PM

Quote:

Originally Posted by Time2time

It's rubbish to suggest they can't talk numbers on the phone, I've had similar conversations with AD's here on the phone with no problems talking about prices. Managed to secure the deal on my Milgauss that way with a boutique in London.

I guess every AD is different, they each have their own policies. At least some of the AD's and grey's that I've inquired over the phone, will only quote the listed price and hint that a better price can be worked out, but only in store and not over the phone.

Runnin' Rebel · 4 October 2012, 06:15 PM

My AD match Tony's price over the phone on a 116334, he was out of town so I drove over to the AD on got it the same day.

They were nice enough to remove every single sticker on it, I was kinda bummed out, I like to do that stuff.

Contrasts on your 116610LV

Flyjet601 · 4 October 2012, 06:34 PM

Not sure why you would even care about the sales people or what they think.
I just bought a Exp II polar 42, walked in, picked it, put it on, slapped down the $$ and walked out. Don't even remember their name....

Anyone on this forum knows all the specs of all the watches before they even walk in.
You buy cuz you like the look, the salesperson is there to make the invoice, that's it.
Just treat me nice and polite like any other sales business

submariner66 · 4 October 2012, 07:00 PM

Quote:

Originally Posted by Flyjet601

Not sure why you would even care about the sales people or what they think.
I just bought a Exp II polar 42, walked in, picked it, put it on, slapped down the $$ and walked out. Don't even remember their name....

Anyone on this forum knows all the specs of all the watches before they even walk in.
You buy cuz you like the look, the salesperson is there to make the invoice, that's it.
Just treat me nice and polite like any other sales business

Maybe Rolex AD's should have special WIS - self-checkouts like in the big box stores where you just by pass all the silliness?

Vincent65 · 4 October 2012, 07:10 PM

None of them are 'beaters' for the beach! But they can all be taken to the beach. Seems like you have several candidates already, why not use one of those, even the hallowed and super-dry DSSD?! Why buy a new green Sub to treat as a beater, when you've got a TT Sub or an Exp II you could use?

4 October 2012, 03:22 PM	#52
joe100 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,753	So you're a member of the biggest Rolex forum on earth and have all the pricing info right here and you called the AD anyway? I'd have saved the hassle and money and purchased from a TD here. __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

4 October 2012, 06:15 PM	#57
Runnin' Rebel "TRF" Member Join Date: Jan 2010 Real Name: Mark Location: 🤔 Posts: 8,424	My AD match Tony's price over the phone on a 116334, he was out of town so I drove over to the AD on got it the same day. They were nice enough to remove every single sticker on it, I was kinda bummed out, I like to do that stuff. Contrasts on your 116610LV __________________ ♛

4 October 2012, 06:34 PM	#58
Flyjet601 "TRF" Member Join Date: Sep 2006 Location: Hong Kong Watch: All of them Posts: 2,789	Not sure why you would even care about the sales people or what they think. I just bought a Exp II polar 42, walked in, picked it, put it on, slapped down the $$ and walked out. Don't even remember their name.... Anyone on this forum knows all the specs of all the watches before they even walk in. You buy cuz you like the look, the salesperson is there to make the invoice, that's it. Just treat me nice and polite like any other sales business __________________ I used to be indecisive, now I'm not sure

4 October 2012, 10:09 AM	#31
Beelzy "TRF" Member Join Date: May 2010 Real Name: Chris Location: Cen-Cal Watch: 16610 Posts: 869	Beg pardon, but having less than a stellar experience while watch shopping via telephone should not be surprising. IMO of course.

4 October 2012, 10:11 AM	#32
Israguard "TRF" Member Join Date: Aug 2012 Location: Montreal Posts: 859	Hi everyone, Well.. Here is a follow up. So as I was pissed.. I decided to call another AD. Well, same story.."oh good luck getting the green one. You know Rolex people.. They always want what they can't get".. IDIOT!! He made the first guy look smart. I called down 3 hours later. Called the first guy and told him to order the Hulk.. And guess what?.. The "hard to get model".. Will be in the store Monday. I told him 3 times that when I arrive the watch must be in original box from Rolex and 100% unopened. He said ok. I did end up getting what I think is an excellent price on it.. Much better than mentioned in one of the responses to me. What did I learn?.. To read and learn from TRF and not to count on AD salesmen. Ordering from TRF sellers doesn't pay for QuebecerSpoiled. 5% duty and 15.6% sales tax. You add this all up.. And difference is $500. I'll post pics second I take delivery. P.S. Funny enough.. I ordered 2 super nice Seiko diving watchers to be my beaters..

4 October 2012, 10:12 AM	#33
Israguard "TRF" Member Join Date: Aug 2012 Location: Montreal Posts: 859	Hi Beezly This is an AD I have bought 7 Rolexes from. He knows my voice.. But he after all is a Salesman.

4 October 2012, 10:40 AM	#35
VICI "TRF" Member Join Date: May 2012 Real Name: Alex Location: Gotham City Watch: IG: Mr_Right_NYC Posts: 5,672	There an pretty asian girl at a Rolex store on 5th ave and 56th st - she is extremely knowledgable on all models. Drawback is... $0 discount - but she is a fountain of knowledge! Love speaking with someone that deserves a sale. She is great!

4 October 2012, 10:46 AM	#36
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	I'm frustrated because you have a DSSD and won't put it in the water! Oh and I don't ever expect to get any good information over the phone...especially on prices/discounts.

4 October 2012, 10:55 AM	#39
ismelllikepoop Banned Join Date: Sep 2012 Location: Cleveland Posts: 68	Sound like a spoiled demanding ahole to me.

4 October 2012, 11:41 AM	#45
DJJon "TRF" Member Join Date: Nov 2011 Real Name: Jon Location: USA Watch: DJ - Need Sub Bad Posts: 1,889	Hey, I don't like Green Rolexes either, but who cares what I think, I sure wouldn't tell that to a prospective customer. If it sings to the customer, let him enjoy it without tainting the experience. The AD is not at fault, the particular sales person needs training. I've had the same problem at a Mercedes Dealer, I knew way more than the salesman. Does that reflect poorly on Mercedes? No. The entire Dealership? No, they have a well-deserved good reputation there. Just a bad salesman. It happens in all product lines.

4 October 2012, 04:42 PM	#54
gregdolley Banned Join Date: Oct 2008 Real Name: Greg Dolley Location: Los Angeles Watch: Rose Gold Daytona Posts: 1,283	Most sales people at most AD's don't know much about Rolexes. Think about it, would you be able to afford a Rolex on their salary? Probably not. So they don't have the opportunity to become WIS's anyway. The one's who DO know what they're talking about are watch hobbyist to begin with, so they are a lot more knowledgeable.

4 October 2012, 07:10 PM	#60
Vincent65 "TRF" Member Join Date: Aug 2012 Location: Switzerland Posts: 14,293	None of them are 'beaters' for the beach! But they can all be taken to the beach. Seems like you have several candidates already, why not use one of those, even the hallowed and super-dry DSSD?! Why buy a new green Sub to treat as a beater, when you've got a TT Sub or an Exp II you could use?

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