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Gazza67 · 13 May 2017, 04:17 AM

As I have spoken about in a previous post, my brand new DJII was losing nearly 3 minutes a day.
Anyway, after 3 weeks at the RSC I am informed that my watch is back.
I enquired to what was wrong with it but, apparently the documentation reports that the fault has been repaired, nothing more!
I got to thinking that if I bought a new car and it was faulty, I'd expect to be debriefed on what was wrong with it - am I expecting too much to get that kind of detail from my favourite watch manufacturer?

Tools · 13 May 2017, 04:28 AM

A watch movement is usually simply taken completely apart, any out-of-tolerance parts replaced, and it is re-assembled. There is seldom a need for a watchmaker to spend time trying to figure out exactly what may have been causing the issue since it could be as simple of lack of lubrication.

kilyung · 13 May 2017, 04:57 AM

To Larry's point, troubleshooting a watch movement is not easy. If nothing is broken, any number of issues could contribute to the problem. Something as simple as a piece of lint could cause issues.

Gazza67 · 13 May 2017, 05:05 AM

Quote:

Originally Posted by Tools

A watch movement is usually simply taken completely apart, any out-of-tolerance parts replaced, and it is re-assembled. There is seldom a need for a watchmaker to spend time trying to figure out exactly what may have been causing the issue since it could be as simple of lack of lubrication.

I'm picking it up tomorrow so hopefully all good.
I just can't understand how a brand new watch could need lubricating or have any out of tolerance parts!
Still at least I have 4 years and 10 months left on the warranty if there are any further issues!

Bluside · 13 May 2017, 05:14 AM

I agree they should tell you something. But, in the big picture, it really doesn't matter as long as they fix it.

My "new" SubC, is at the RSC for the second time since I bought it a few months ago. That's a bit disappointing.

JohnAcosta · 13 May 2017, 05:41 AM

I see where you're coming from, but honestly, if the watch keeps good time then I'm not going to pry.

TK-710 · 13 May 2017, 06:09 AM

Really would not make a difference to me. Just like with my car, even if they tell me, I still don't understand.

Gazza67 · 13 May 2017, 07:11 AM

Quote:

Originally Posted by JES77

Really would not make a difference to me. Just like with my car, even if they tell me, I still don't understand.

Maybe it's a curse being an engineer!

13 May 2017, 04:17 AM	#1
Gazza67 "TRF" Member Join Date: Jan 2015 Location: UK Posts: 174	Is this normal? As I have spoken about in a previous post, my brand new DJII was losing nearly 3 minutes a day. Anyway, after 3 weeks at the RSC I am informed that my watch is back. I enquired to what was wrong with it but, apparently the documentation reports that the fault has been repaired, nothing more! I got to thinking that if I bought a new car and it was faulty, I'd expect to be debriefed on what was wrong with it - am I expecting too much to get that kind of detail from my favourite watch manufacturer?

13 May 2017, 04:28 AM	#2
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,049	A watch movement is usually simply taken completely apart, any out-of-tolerance parts replaced, and it is re-assembled. There is seldom a need for a watchmaker to spend time trying to figure out exactly what may have been causing the issue since it could be as simple of lack of lubrication. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

13 May 2017, 04:57 AM	#3
kilyung 2024 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,870	To Larry's point, troubleshooting a watch movement is not easy. If nothing is broken, any number of issues could contribute to the problem. Something as simple as a piece of lint could cause issues.

13 May 2017, 05:14 AM	#5
Bluside 2024 Pledge Member Join Date: Sep 2015 Location: Florida Posts: 3,063	I agree they should tell you something. But, in the big picture, it really doesn't matter as long as they fix it. My "new" SubC, is at the RSC for the second time since I bought it a few months ago. That's a bit disappointing.

13 May 2017, 06:09 AM	#7
TK-710 2024 Pledge Member Join Date: Dec 2013 Location: Upstate Watch: 116600 Posts: 2,146	Really would not make a difference to me. Just like with my car, even if they tell me, I still don't understand.

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