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2 July 2019, 05:17 AM | #1 |
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Some recommendation for missing watch sold on Ebay
Last Thursday I sold a Tag heuer watch for ebay, I shipped it for USPS on Friday, insured and the mail label I bought it for Ebay, the watch was in its vacuum packed box, with a sleeve on the vacuum bag and inside a very well closed box ... today the seller contacts me after 2 hours of having received it and he tells me that the clock is not sending me the pictures of the box ... but I can not assure with the photos well what happened. .. I already made the claim in USPS ... any recommendation to do in Ebay ... or I already give it for lost?
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2 July 2019, 05:31 AM | #2 | |
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2 July 2019, 05:37 AM | #3 |
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2 July 2019, 05:39 AM | #4 |
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Ebay is risky, especially for the seller, where ebay's/PayPal's policies are pointedly designed to protect the buyer and sometimes screw the seller. If it went through PayPal, you can open a claim with them, same with eBay, but be prepared to have eBay pull the funds immediately and return them to the buyer. I've read of this multiple times here on this forum, which is why I have chosen not to do big transactions on that site anymore.
Do you have pictures or video or you putting it into the box and sealing it? Anything you have may help with your case when you are contacted by eBay/PP. I don't believe the timeline matters much, whether the buyer had it for 2 hours or 2 minutes is irrelevant, as a watch can be pocketed and pictures taken in minutes just as likely as someone can receive a package and not be able to get around to opening it for a couple of hours. Good luck resolving the issue, but we rarely see these resolved for both parties... |
2 July 2019, 05:42 AM | #5 | |
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File a claim with eBay and PayPal. That is your first step. |
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2 July 2019, 05:44 AM | #6 | |
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2 July 2019, 06:32 AM | #7 |
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2 July 2019, 06:34 AM | #8 | |
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/ˈfôrnəˌkāt/ verbFORMAL•HUMOROUS (of two people not married to each other) have sexual intercourse. Sounds better than dealing with eBay or USPS.. |
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2 July 2019, 06:40 AM | #9 |
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Yes, they are a headache, because it's not just the money ... it's the time to put the claims on USPS and Ebay ... the time lost wrapping and carrying the package ... a total nuisance.
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2 July 2019, 09:11 AM | #10 |
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I hate to be the bearer of bad news, but you are probably fornicated. Your buyer received a box in the mail. He claims it was empty. USPS delivered the box, they will probably claim their job is done with no liability. Unless the buyer is a known hacked account, eBay will most likely side with the buyer and claim you sent an empty box.
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2 July 2019, 09:32 AM | #11 |
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There is Ebay and PP Seller protection. How useful that is will probably be debated. OP can you let us know more about the buyer. Maybe link the Ebay listing. Was the persons account new with low feedback? If older account anything suspicious in the f/b history, like big gaps in feedback or loads of low value purchases.
You need to get as much supporting evidence to support your claim that you have been scammed. |
2 July 2019, 10:17 AM | #12 |
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Yes, I know ... and that's why my disappointment ... the buyer seems to be a correct and honest person ... so what it seems is that the package has been manipulated by usps ... it will be a matter of seeing what it says the insurance and that the USPS checks the weight of the package at the time of delivery. thanks guys for the comments and for understanding my terrible google translations
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2 July 2019, 10:37 AM | #13 |
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Its a Federal Offense to mess with the US Mail. I find it hard to believe it was an inside job.
Did you ship from the USA? What indications did the package have that it might contain something of value inside? Did the buyer sign for it? Any evidence the package had been opened? |
2 July 2019, 10:38 AM | #14 |
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2 July 2019, 11:12 AM | #15 |
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I sent it from Delaware to Texas, the person who received it told me that it was signed by an employee, I have the proof of the signature, and the photos that he sent me with the package supposedly forced and resealed, the name and surname of the buyer it's correct, I contacted by linkedin, the buyer accepted my request, and the address is from his office Farrow a logistics company in texas ... it seems all normal
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2 July 2019, 11:16 AM | #16 |
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2 July 2019, 11:18 AM | #17 |
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that's what I think, but nothing makes me doubt the buyer ... it's a big mess ... I hope the insurance investigates a little more thoroughly
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3 July 2019, 11:42 PM | #18 |
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how are you going to prove anything here?
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3 July 2019, 11:59 PM | #19 |
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Usually when shipping anything I take a video of the entire packaging process. Not sure how much it will help if the item gets lost, but its something I can send in on my part. I just recently sold 2 watches on Ebay like this morning. I'm hoping nothing like this happens. In the decades of buying/selling goods I have never had a problem thankfully. Well see how it goes. I hope your issues get resolved and you get some kind of refund.
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4 July 2019, 02:31 AM | #20 |
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Juan, are you certain the buyer isn't filing a frivolous claim? Meaning, is it possible that s/he took the watch and claimed there was nothing in the package?
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4 July 2019, 10:28 AM | #21 | |
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Update
Quote:
Juan Pablo wanted to dial you on the phone to ask for an apology in person and the clock went out. The boy from the warehouse wanted to play a joke with me (not a good joke) until I told them there was going to be an investigation and FEDERAL and it came out that he had taken it out and re-packed it. I already took care of him and sent him home for a week without pay because this is not a joke I leave my number in case you want to mark me and I ask you again to apologize. |
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4 July 2019, 11:03 AM | #22 | |
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4 July 2019, 11:07 AM | #23 | |
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people sometimes for a few dollars do not have moral |
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4 July 2019, 11:10 AM | #24 |
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So the buyer was continuing with the pretense even after getting the watch from the 'joker'. And he only came clean when you mentioned the Federal Investigation?
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4 July 2019, 11:20 AM | #25 |
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The buyer is a con-man! You should expose him here so we all know to avoid. He keeps changing his story, first the secretary got the package, then some boy from the warehouse! He tried to scam you, keep the watch and claim it was stolen to get money back. He's a third rate con.
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4 July 2019, 11:23 AM | #26 | |
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4 July 2019, 11:28 AM | #27 |
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The buyers story is full of big holes.
Where this goes from here is up to you Juan.
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4 July 2019, 11:46 AM | #28 | |
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4 July 2019, 11:51 AM | #29 |
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4 July 2019, 11:52 AM | #30 |
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