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bombardior · 13 February 2015, 08:42 AM

huh so RSC wouldn't service.. say a vintage rolex on a NATO? cause the nato is aftermarket?

powerfunk · 13 February 2015, 08:46 AM

Quote:

Originally Posted by bombardior

huh so RSC wouldn't service.. say a vintage rolex on a NATO? cause the nato is aftermarket?

Correct, but you can just take it off...and I'm sure it wouldn't take RSC 2 hours to notice that your watch is on a NATO.

Edit: Actually, if you're OK with them discarding the strap, they'll service it. I once sent in a watch on a worn-out, worthless aftermarket leather strap. I asked to buy a new strap with the service, and it came back on a nice new strap, no problem.

Frosty · 13 February 2015, 08:55 AM

RSC BH told me my GMT 16700 clasp was not original to the watch. They did not insist I change it, since it was Rolex, they just asked me. I did have them change it

redsubby · 13 February 2015, 03:49 PM

Quote:

Originally Posted by actionkwj

The COMPLAINT WAS NOT that RSC would not service the watch. The COMPLAINT WAS that RSC took the watch and made the OP wait for almost two hours before deciding not to service the watch.

Despite the OP's documented shortcomings and short-bus mentality, who on TRF in any part of the world feels that's superior customer service?

What did you tell the lady at the front desk after you dropped off the watch? Did you say you were going to go out for a walk and look around the area and the store and will be back later? Was it you that took the two hours? Maybe because of what you told them so they thought they would wait for you to return then tell you about the clasp.

Or maybe your watch wasn't the only one they have to work on at that time, I am pretty sure there were others in front of you and your watch had to sit there for an hour or two before getting to the technician.

It could be any of these reasons or another. I highly doubt they would make you wait 2 hours then tell you they can't service the watch.

Hairdude1 · 13 February 2015, 07:27 PM

That sucks, sorry to hear. At least you had a nice day otherwise.

Boopie · 15 February 2015, 03:16 PM

Sorry to hear about that. I have been to the BH RSC several times. They have free parking, chocolates and water, and have been nice to me every time.

13 February 2015, 08:55 AM	#93
Frosty "TRF" Member Join Date: May 2009 Real Name: Larry Location: So Cal Watch: Rolex GMT 1675 Posts: 5,084	RSC BH told me my GMT 16700 clasp was not original to the watch. They did not insist I change it, since it was Rolex, they just asked me. I did have them change it __________________ “Anyone can be sarcastic; it takes intelligence to solve a problem!”

13 February 2015, 07:27 PM	#95
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	That sucks, sorry to hear. At least you had a nice day otherwise. __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

13 February 2015, 08:42 AM	#91
bombardior "TRF" Member Join Date: Sep 2014 Location: ny Posts: 147	huh so RSC wouldn't service.. say a vintage rolex on a NATO? cause the nato is aftermarket?

15 February 2015, 03:16 PM	#96
Boopie "TRF" Member Join Date: Aug 2007 Location: Beverly Hills, CA Watch: Yachtmaster Posts: 3,764	Sorry to hear about that. I have been to the BH RSC several times. They have free parking, chocolates and water, and have been nice to me every time.

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