Screwed by Tournaeu AD huntington station,NY

[Ekornfeld21]

Hello all,

So I've been on the list for a batman for a while now. Thursday night I finally get a call saying that the watch would be there in Sunday or Monday and that I should come in to put down the full deposit. I let the salesman know I live 45 miles away and would like to pay over the phone but he told me it's against Rolex policy, understandable. I then told him that I would be on the way. I proceeded to call him when I was 20 minutes away to let him know. Then once more when I was five minutes away at which point he told me someone came in and just bought the watch! It was a horrible experience but im not sure there's much I can do about it now.

Does anyone know of any AD's in NY that currently have one? And are they all like this?

Thanks


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[JacksonStone]

Originally Posted by Ekornfeld21

Screwed by Tourneau

In other news, water is wet.

[Ekornfeld21]

Originally Posted by JacksonStone

In other news, water is wet.

So this is to be expected is what you're saying?


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[tyler1980]

Originally Posted by Ekornfeld21

Screwed by Tournaeu

and on the phone. Usually its $3.99 a minute. Check your phone bill

Sorry Never had a good experience there when they were in Houston.

[Largoshark]

That's very frustrating, I'm sorry. I've heard nothing but bad things about Tournaeu.

[R!$]

Very sorry to hear this
Tournaeu has always been a bad company

[Ekornfeld21]

I know this is a stretch but anyone know of any AD's with a BLNR right now?


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[ap1]

Wow, that’s bad

[Ekornfeld21]

Thanks for all the replies. I like this forum!


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[stylinleems]

So sorry to hear this OP! You kept the sales associate (SA) in the loop along the way, they should have held the watch until you got there.

Was it sold by another SA who wasn't aware you were on the way or the same SA?

[JacksonStone]

Originally Posted by Ekornfeld21

Thanks for all the replies. I like this forum!

All flippancy aside, that really sucks. I'd be furious if it had happened to me, but as you say, what can you do? I'd say take your money elsewhere, but I'm at a loss as to tell you where, given the watch you're after. Best of luck all the same.

[tyler1980]

Originally Posted by Ekornfeld21

Thanks for all the replies. I like this forum!


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unfortunately we cant produce the watch though

[kauffee]

Even with all the craziness going on today, that's absolutely infuriating. I'd be on the phone with the manager. If that doesn't work, go higher up in Tourneau. Terrible customer service.

Also, fwiw, "Rolex" does not have a policy regarding taking payment over the phone. Don't fall for that. It's completely up to the retailer. Many ADs have no problem taking a CC over the phone.

[Ekornfeld21]

Thanks man hopefully something will pop up.


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[Ekornfeld21]

Thanks that good info!


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[Ekornfeld21]

Originally Posted by stylinleems

So sorry to hear this OP! You kept the sales associate (SA) in the loop along the way, they should have held the watch until you got there.

Was it sold by another SA who wasn't aware you were on the way or the same SA?

Nope it was sold by the same person !


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[Nikrnic]

To bad OP, you really got jerked around. Not being able to take a deposit over the phone? Rolex policy? that BS I gave deposits by phone when I was out of town. The problem was it being a hot model and you got passed over. There's more to come maybe you should deal with another AD and for a piece like that you may want to pay upfront. Good luck and don't give up !

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[Ekornfeld21]

Originally Posted by kauffee

Even with all the craziness going on today, that's absolutely infuriating. I'd be on the phone with the manager. If that doesn't work, go higher up in Tourneau. Terrible customer service.

Also, fwiw, "Rolex" does not have a policy regarding taking payment over the phone. Don't fall for that. It's completely up to the retailer. Many ADs have no problem taking a CC over the phone.

I actually did file a number of complains the next day i got a call from the asst manager saying that they will hold the next batman that comes in and give me a few days to pick it up. But who kmows when that will be/if theyre even telling the truth.


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[JacksonStone]

Originally Posted by kauffee

Even with all the craziness going on today, that's absolutely infuriating. I'd be on the phone with the manager. If that doesn't work, go higher up in Tourneau. Terrible customer service.

The problem with this recommendation is (1) the watch is already gone, and (2) even if it isn't, it would mean he's still doing business with Tourneau.

[Ekornfeld21]

Originally Posted by Nikrnic

To bad OP, you really got jerked around. Not being able to take a deposit over the phone? Rolex policy? that BS I gave deposits by phone when I was out of town. The problem was it being a hot model and you got passed over. There's more to come maybe you should deal with another AD and for a piece like that you may want to pay upfront. Good luck and don't give up !

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I tried! I told him i would pay full deposit upfront he woukdnt take it.


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[Ekornfeld21]

Originally Posted by JacksonStone

The problem with this recommendation is (1) the watch is already gone, and (2) even if it isn't, it would mean he's still doing business with Tourneau.

While i totally agree i would do it just to get the piece wouldnt you ?


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[RichM]

That just plain sucks. They could have told the buyer that the watch was already spoken for, since they knew you were on your way.

What a bunch of a-holes.

Sorry you lost out.

[SLS]

Poor form on their part.

[ronricks]

Maybe send Gerry Cooney over there to talk to the guy?

[tyler1980]

Originally Posted by Nikrnic

To bad OP, you really got jerked around. Not being able to take a deposit over the phone? Rolex policy? that BS I gave deposits by phone when I was out of town. The problem was it being a hot model and you got passed over. There's more to come maybe you should deal with another AD and for a piece like that you may want to pay upfront. Good luck and don't give up !

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that part is true. I suppose if you have shopped in the store before it may be different, but phone sales are a no no

[kauffee]

Originally Posted by JacksonStone

The problem with this recommendation is (1) the watch is already gone, and (2) even if it isn't, it would mean he's still doing business with Tourneau.

True on #2. Regarding #1, it may get him the next BLNR that comes up, which is likely better than he'd do starting from scratch at another AD.

No great options here, unfortunately.

[JacksonStone]

Originally Posted by kauffee

Regarding #1, it may get him the next BLNR that comes up, which is likely better than he'd do starting from scratch at another AD.

Fair point. If OP really wants the BLNR, perhaps he'd still be willing to make a pact with the devil.

[JacksonStone]

Originally Posted by tyler1980

that part is true. I suppose if you have shopped in the store before it may be different, but phone sales are a no no

Is a deposit to secure the watch considered a sale of the watch? He'd still be paying the balance and picking up the watch in person.

[123Blueface]

In other news, (Tournaeu) what does one add to intastant water.

[huncho]

i only go to tourneau if i want to try something on, otherwise they really do suck for the most part. if you want good ADs you should go to jersey