Warranty issues when you buy from a Grey

[Phooi]

Hi,

I’m looking to buy a Tudor BB GMT from a private seller/grey. I have always purchased my watches from ADs so this is new to me.

Given the date issue with BB GMT, how would handle a warranty repair if the warranty card is under a different persons name?

Any advice would be appreciated. Thanks!

[Starlord]

Warranty follows the watch not the name on the card.

[Andad]

Originally Posted by Starlord

Warranty follows the watch not the name on the card.

Most of the time?

[Phooi]

Originally Posted by Starlord

Warranty follows the watch not the name on the card.

So I don’t have to re-register the watch under my name?

Originally Posted by directioneng

Most of the time?

Why most of the time? Would there be an issue with Tudor?

[Andad]

It seems a Rolex warranty is interpreted differently from one RSC to another and I expect a Tudor warranty could be in the same boat?

You can’t ‘re-register’ a warranty.

You can have it serviced and be issued with a report in your name.

[importstunna]

As long as the warranty card was swiped at the time of sale, you are OK. RSC does not care about the name and the card follows the watch.

[Danny83]

It follows the watch I had some work done on a Tudor. Not my name on card

[Phooi]

Thanks! I just pulled the trigger on a BB GMT.

[Homo Sapien X]

Originally Posted by importstunna

As long as the warranty card was swiped at the time of sale, you are OK. RSC does not care about the name and the card follows the watch.

AD input the buyer’s detail (email and home addresses) before they swipe it. So the data is with RSC.


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[importstunna]

Originally Posted by Homo Sapien X

AD input the buyer’s detail (email and home addresses) before they swipe it. So the data is with RSC.


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I know RSC keeps a record, but that doesn't matter for warranty work. I've never had an issue with any of my grey dealer bought watches.

[Homo Sapien X]

Originally Posted by importstunna

I know RSC keeps a record, but that doesn't matter for warranty work. I've never had an issue with any of my grey dealer bought watches.

Good to hear that. I have a piece bought from a grey dealer, so far so good.


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[Phooi]

My main concern is that there seems to be a known date issue with the BB GMT. Seems like most folks are ok but just in case... I’d like to know there will not be an issue should I need to bring it in for warranty work.

[Rori]

Originally Posted by Phooi

My main concern is that there seems to be a known date issue with the BB GMT. Seems like most folks are ok but just in case... I’d like to know there will not be an issue should I need to bring it in for warranty work.

Without pictures it didn’t happen :-)
Regarding the warranty, I would not seat it, those watches are covered and their warranty has been extended.
Being a used watch yours may have been already to Service Center for movement swapping. If not, the date issue will be covered even beyond warranty as my Rolex Boutique manager told me.



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[Phooi]

Originally Posted by Rori

Without pictures it didn’t happen :-)
Regarding the warranty, I would not seat it, those watches are covered and their warranty has been extended.
Being a used watch yours may have been already to Service Center for movement swapping. If not, the date issue will be covered even beyond warranty as my Rolex Boutique manager told me.



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Pictures will have to wait! Pick up will be later this week and it is BNIB.

[jeorge]

Originally Posted by directioneng

Most of the time?

Yes Warranty work at Dallas rcs must be original owners name on card with proof. Just went thru it. But some claim didn't have this problem.

[Rocket_Man]

The warranty will always depend on how the watch was bought. If you bought through an AD there should be no problem. If you bought from an owner who bought from an AD there should be no problem. If you bought from a Trusted Seller who offers the warranty card there should be no problem. If that watch came from outside the US, you may be asked by an RSC for proof of purchase, it varies. If you bought from a Grey market seller that does not offer a Rolex warranty (like Jomashop for example) then you won't have a Rolex warranty, but instead would depend on the grey seller for service. You could ask RSC to service the watch but you'd have to pay for it.

There are many different ways to buy a Rolex, and RSC policies can seem to vary. But in general, if the watch was bought with a Rolex warranty it follows the watch, not the owner.

[padi56]

Originally Posted by Homo Sapien X

AD input the buyer’s detail (email and home addresses) before they swipe it. So the data is with RSC.


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Why would they do that especially a email the only details sent to Rolex when they swipe the card is to activate the warranty and AD who sold the watch nothing more.

[Homo Sapien X]

Originally Posted by padi56

Why would they do that especially a email the only details sent to Rolex when they swipe the card is to activate the warranty and AD who sold the watch nothing more.

I don’t have any bad experience in activating the warrant yet.


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[peterpl]

It 100% follows the watch.

Sydney RSC head watchmaker said they dont even care or look whos name is on the card and I've had 3 watches worked on them under warranty none of them having my name on the card.

Thats the way it should be. Warranty follows the product or item irrespective of who owns it. Just like a cars warranty.

[LoveTheCrown]

I’ve purchased a few Rolex from Greys (thus making me feel like the prettiest guy in prison). Other than the price hike, it’s no different than purchasing from an AD provided you get full papers. Two months ago I brought my black face ceramic Daytona to my AD and asked them to send it to Rolex for a cleaning and refresh. A week later I was asked for the ‘credit card’ authentication that comes with the newer versions. I brought it into the AD, and even with it being registered in the original owners name, I had a few years left on the warranty which Rolex honored. Watch came back looking and feeling like the day it left the Rolex factory and it was all ‘free’ as it was covered by the warranty.


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[Andad]

Originally Posted by LoveTheCrown

I’ve purchased a few Rolex from Greys (thus making me feel like the prettiest guy in prison). Other than the price hike, it’s no different than purchasing from an AD provided you get full papers. Two months ago I brought my black face ceramic Daytona to my AD and asked them to send it to Rolex for a cleaning and refresh. A week later I was asked for the ‘credit card’ authentication that comes with the newer versions. I brought it into the AD, and even with it being registered in the original owners name, I had a few years left on the warranty which Rolex honored. Watch came back looking and feeling like the day it left the Rolex factory and it was all ‘free’ as it was covered by the warranty.


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Did it require warranty work or was this just a ‘clean and refresh’?

[Fleetlord]

When submitting a Rolex to RSC in USA.

USA AD sourced warranty card = Full warranty = Fully Transferable. You will see Full Warranty written in the warranty pamphlet with watch.

International (other than USA AD) = Limited Warranty = Not Transferable* Warranty Pamphlet will have limited warranty listed.

* An International Rolex Warranty Card presented to USA RSC may require accompying proof of purchase from International AD. Names on card and AD receipt need to match.
This is up to the discretion of the particular RSC and even the intake person at the RSC.

In other words, the enforcement is somewhat arbitrary, but the legal terms of the warranty allow RSC to deny coverage in this case if supporting documentation is not provided. The terms of the warranty do matter and allow Rolex to accept or deny coverage accordingly.

I believe Tudor has the same differentiation between USA and International Sourced watches and corresponding warranty cards.

If you live in the USA and don’t want any potential for warranty hassle, get a USA watch.

[Majin Buu]

At Fleetlord !

Thanks for the information!

Cheers !

J.

[KaVo8]

Why buy from a grey at this moment? I’ve read on this forum, the BB GMT is available at multiple ADs as people have been posting. Check with your local ADs and the waitlist should not be very long for Tudor watches. Good Luck.


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[Bizcut1]

Originally Posted by KaVo8

Why buy from a grey at this moment? I’ve read on this forum, the BB GMT is available at multiple ADs as people have been posting. Check with your local ADs and the waitlist should not be very long for Tudor watches. Good Luck.


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Agreed. They are showing up all over the place in the USA. Two in the case at Ben Bridge in Scottsdale.

[Chadridv]

Originally Posted by Fleetlord

When submitting a Rolex to RSC in USA.

USA AD sourced warranty card = Full warranty = Fully Transferable. You will see Full Warranty written in the warranty pamphlet with watch.

International (other than USA AD) = Limited Warranty = Not Transferable* Warranty Pamphlet will have limited warranty listed.

* An International Rolex Warranty Card presented to USA RSC may require accompying proof of purchase from International AD. Names on card and AD receipt need to match.
This is up to the discretion of the particular RSC and even the intake person at the RSC.

In other words, the enforcement is somewhat arbitrary, but the legal terms of the warranty allow RSC to deny coverage in this case if supporting documentation is not provided. The terms of the warranty do matter and allow Rolex to accept or deny coverage accordingly.

I believe Tudor has the same differentiation between USA and International Sourced watches and corresponding warranty cards.

If you live in the USA and don’t want any potential for warranty hassle, get a USA watch.

this! Very important info here. Don't just go blindly into the "warranty follows the watch" belief. While I feel it should, it's unfortunately not always the case. I've had RSC NY not honor the warranty because I didn't have original sales receipts and a bill of a sale from he original owner.

It's total BS IMO, but none the less, still their policy. From what I hear, Dallas is much less strict about it, but again, no guarantees.

[aczaja10]

Does anyone know or have an experience with a situation where you had your watch repaired by someone other than RSC and then Rolex refusing to honor the warranty? I’m concerned to send a watch I had case work done by a non-Rolex shop to Rolex for a something that should be covered by the warranty.. If anyone knows for sure, please let me know. My AD says I’m gonna have an issue.

[peterpl]

I've never had issues with warranty and RSC.

I source my watches from various countries and it does not matter. As long as its within the 5 year period its all good.

[Likestheshiny]

Does anyone know or have an experience with a situation where you had your watch repaired by someone other than RSC and then Rolex refusing to honor the warranty? I’m concerned to send a watch I had case work done by a non-Rolex shop to Rolex for a something that should be covered by the warranty.. If anyone knows for sure, please let me know. My AD says I’m gonna have an issue.

It voids the warranty to have anyone other than Rolex repair the watch.

However, if by "case work" you just mean a polishing or something equally superficial, and it was done competently, then you're fine. If someone else has been inside the watch or made actual repairs, though, Rolex will potentially reject it because they can't be sure any warranty issue isn't the result of botched work.

[Tools]

Originally Posted by aczaja10

Does anyone know or have an experience with a situation where you had your watch repaired by someone other than RSC and then Rolex refusing to honor the warranty? I’m concerned to send a watch I had case work done by a non-Rolex shop to Rolex for a something that should be covered by the warranty.. If anyone knows for sure, please let me know. My AD says I’m gonna have an issue.

Any work done by a third party will void the original warranty.