Screw scratches

[Rolex-uae]

Hi all

Before 3 days I bought new Submariner black from Rolex agent in UAE
I have big problem with the screws, when i told them to change the bracelet size they make to many scratches on the screws, i called them today but they told its normally!! I pay 8000$ not 100$!

Check the picture

https://ibb.co/mQu9Dk
https://ibb.co/dSHkm5






What i can do now buy screws from websites and change it by myself or go to them to change ( i will pay for change screws)


Sorry for bad English

Thanks

[sachit]

Pictures


Sent from my iPhone using Tapatalk

[Snow-Dweller]

Can't see your pictures, but I agree....screw the scratches!

[watchmework]

I recently went through this as well, have the AD buy you new screws and send them to you.

[Rolex-uae]

Check it now and sorry

[sensui]

A bit mangled for sure...not rare acceptable for new watch purchase. You need new screws. This is why I do it myself...all you need are 1.6mm hollow tip screwdrivers and you can avoid the headache of incompetent salesmen.

[Rolex-uae]

Originally Posted by watchmework

I recently went through this as well, have the AD buy you new screws and send them to you.

I will buy it thank you

Which the screws size for submariner ?

[Trazor]

You need new screws and links, that first picture is a horror show.

[Rolex-uae]

Can someone give me links for the screws please?

[TG3N]

Two schools of thought:

- Those screws will look a lot less irritating when on the wrist, not magnified and when everyday scratches, oils & detritus camouflage them somewhat.

On the other hand:

- There's no excuse for that - a correctly-sized hollow-ground screwdriver, awareness of loctite and a modicum of patience/care are what I would expect from a professional jeweller. That's a disgrace.

With a Rolex you're buying a 'feeling' of excellence as much as a watch - you shouldn't have that compromised, so demand they fit new screws (and a spare link - they've chewed it too). They've mangled them, don't accept it.

[Rolex-uae]

Originally Posted by Trazor

You need new screws and links, that first picture is a horror show.

The seller man told me its normally haha

[chessebj]

Originally Posted by Rolex-uae

Can someone give me links for the screws please?

The place you bought the watch from should replace them for free and polish the links. That's not normal. I'd say that a screwdriver that was too large for the screws was used on that.

[Boaters]

Very simple to do with the proper tools as said in post #6. I would NEVER let a sales person size any of my watches. If you truly just don't want to do it research it and find a competent person to do it. Word of mouth probably the best. I have seen so many threads on people getting there watches sized and most don't have good end results .. Just my opinion ..

[The Libertine]

Those scratches are neither normal, nor acceptable. Demand they be replaced.

[Al1969]

Amateurs!! As others said, AD needs to make it right.

[watchmework]

Originally Posted by Rolex-uae

I will buy it thank you



Which the screws size for submariner ?

No I said have the AD or place you bought the watch buy new screws for you..it’s a problem they should be fixing, not you because of their incompetence.

[Onikage]

Originally Posted by Rolex-uae

I pay 8000$ not 100$!

Difficult to disagree with this.

[Danwealth]

Originally Posted by Rolex-uae

Hi all

Before 3 days I bought new Submariner black from Rolex agent in UAE
I have big problem with the screws, when i told them to change the bracelet size they make to many scratches on the screws, i called them today but they told its normally!! I pay 8000$ not 100$!

Check the picture

https://ibb.co/mQu9Dk
https://ibb.co/dSHkm5






What i can do now buy screws from websites and change it by myself or go to them to change ( i will pay for change screws)


Sorry for bad English

Thanks

Is it under warranty? If yes take your watch to the official rolex service centre in dubai or abu dhabi.. they will do it for free or may charge you a small fee

Dont try to do anything yourself if you are not experienced

[minute_man]

Originally Posted by Al1969

Amateurs!! As others said, AD needs to make it right.

This

And always have your bracelets sized at RSC if not by yourself. It's for free either way.

[SeaDwellerBund]

RSC does it best. slips and scratches can happen easily when resizing, especially if there is Loctite on in from new. I told RSC that I want it to look factory when they resize it and so they put in brand new never used replacement part screws to replace any screw they had to undo. Only RSC will have the correct 904L screws. Don't want to settle few fake screws so must insist on genuine parts and so RSC is best place to go. Even the jeweler can swap with fake screws in my opinion unless its solely a Rolex boutique. This is my fourth Rolex over the past 2 decades and this is the 1st time I got it done perfectly from start, thanks to the nearby RSC. These watches were tools to me in my previous work, and so the cosmetics were only the second priority, reliability came first, mechanical, robust, accurate, and no dead battery issues, wear it and forget it, etc. This time around, I am striving to achieve and enjoy both reliability and cosmetics, hence a new anal approach for this BLNR :) Take care!

[maximus1]

One of the worst hack jobs that i have seen by an AD. Did they told you that it is normal for the screws and links to be damaged when they adjust the bracelet? If so I would not let them handle the watch. Request replacement links be sent to you. It is not hard to loosen a screw and replace the links if you have the right size screwdriver and a small amount of mechanical aptitude.

[AboutTime]

Those scratches and bunged-up screws are NOT normal. Someone at your AD should have the screwdrivers and knowledge required to adjust a bracelet with NO apparent damage. Nonetheless, damage does sometimes occur during bracelet adjustment. Your AD should replace the damaged parts with pristine parts at no charge. My AD did (and apologized).

[Laszlo]

My eight-year-old could have done a better job. No, that's not normal for someone using the correct sized driver and some minimal skill. That is amateur or just plain old lazy work. Maybe an intern? Now, what's been done, is done. Ask them to order you some new screws and replace them yourself with the correct size screwdriver and with some Loctite. It takes no time at all to learn how to do this. I've sized my own bracelets for years without a single scratch or issue.

[jrs146]

Wow. Just wow. How could any respectable business let you leave with that damage? Shame on them. I'd demand new screws and links. I wouldn't even accept the links to be polished.


Sent from my iPhone using Tapatalk

[nursejm]

that's bad, when i bought mine on rolex abu dhabi, the guy who did the job resizing my rolex seems good.

I think this is just an isolated case, probably the guy who resized your watch was on a bad mood that day.. LOL..

[OgSnowflake]

This is a serious problem at Ads...was recently at the Wynn in Las Vegas and my bracelet screw decided to poke its head out and asked if they could help me out, was handed a 99 cent eyeglass screwdriver by a manager and was super nice but handed it back to her and said no thank you that will ruin my screwheads its not the proper size or hollow ground. She then told me I could bring it back and have the watchmaker tighten the screw... nobody in the whole store knew how to size a watch.....my mind was blown.

[Audguy]

leave a bad review online and they may contact you and fix it for free if not buy yourself or go to a local watch store

[Dan_lie]

Call Ahmed Seddiqi, or they will actually call you in a few days to ask you how your purchase experience went and you can tell them.

Worst case, the Rolex service centre is on SZR near trade centre.

[ryaus1]

A few years ago I had the AD size the bracelet on a new Milgauss. Technician scratched the bracelet due to screw driver slip. They replaced the bracelet on the spot. The AD wanted to make sure my watch is perfect and I don't think that's an unreasonable expectation. Needless to say, that AD is my go to place for all my watches. I waited less than a month for my Daytona C to arrive.

[Jim Smyth]

The screws you get through Rolex. Its isnt as easy as buying new ones. There put in the links and tightened and then sanded flush and then polished. There done to be flush so each screw may be a little different length wise. If you did any searching you would find out this happens all the time with incompetent AD sales people that dont know how to properly remove screws.

Advice already given is the answer. Get yourself a 1.6mm hollow ground screwdriver and do it yourself from now on. You have to heat up the thread end with a hairdryer to loosen the lock tite and its easier to remove screws without damaging them. You need to take it back to the AD and talk with the manager or owner and they will make it right.