Case frame was replaced under warranty...

[s3lasinc]

Just curious if anyone has a late model Rolex that had a case frame changed out by Rolex under warranty.

My question is:

1) Should I have been informed that Rolex will be replacing my case?
2) Does Rolex issue a matching new warranty card for the new case?

Details on my service interaction.

1. 10 weeks ago I noticed a little rust on the rehaut on SD4k.
2. Took it into the Rolex branded AD where it was purchased.
3. AD sent my sd4k along with the warranty card to Rolex Dallas
4. 7 weeks later, I was told that my watch has been fixed and everything was covered under warranty. During that conversation I was informed that my case and bracelet was lightly touched up. No notification that case was replaced.
5. Got the call to pick up my watch at the 9 week mark. Went to go get it. Looked over the watch during pick up. Everything looked great and even was surprised Rolex put plastic stickers case sides after polish. Got my watch and warranty card and off I went. (should've looked at warranty card)

Today, I received a letter from the AD with a unopened letter from Rolex indicating that Rolex Watch USA confirms that my case frame has been replaced and indicating that my old serial # was replaced with new serial #.

[Swiss Mad!]

I would be more concerned how 904L Stainless Steel can go rusty???

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[Tools]

Originally Posted by s3lasinc

. . .
1) Should I have been informed that Rolex will be replacing my case?
2) Does Rolex issue a matching new warranty card for the new case?

1) If you want them to discuss service with you then you need to send it in yourself. They very likely provided the AD with an itemized list that was approved before they began work.

2) The letter should be kept with your warranty card to document the change.

[Verdi]

Whenever there is a warranty job, they don't really give details of the work.....because they do not want everyone to know what was the fault.
It would be posted here, fb........and it affects the image.

Omega does the same. Comes back fixed under warranty and that is the end of it.

[joli160]

Originally Posted by Tools

1) If you want them to discuss service with you then you need to send it in yourself. They very likely provided the AD with an itemized list that was approved before they began work.

2) The letter should be kept with your warranty card to document the change.

Yes, do keep the letter. Having the itemised list would be nice as well.
Otherwise nothing to worry about.

[77T]

Originally Posted by Tools

1) If you want them to discuss service with you then you need to send it in yourself. They very likely provided the AD with an itemized list that was approved before they began work.



2) The letter should be kept with your warranty card to document the change.

IIRC, warranty service itself is the sole domain of RSC decision. The polishing (or a desire not to polish) would need to be expressly stated when the Watch is sent to RSC - in this case, stated to the AD who would pass that along to RSC.

As for the new s/n, as long as a new warranty card is issued I see little problem with that.

If I understand the OP, the rehaut was showing corrosion and that isn’t 904 SS I believe. So the symptom was corrosion and the cause could have been a case that was machined with poor threading of the midcase. There could also have been unevenness at the top such that the Crystal and bezel couldn’t seat correctly to pass the waterproofness tests.

Either way, a new midcase was their diagnosis to cure the defect.


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[padi56]

Originally Posted by 77T

IIRC, warranty service itself is the sole domain of RSC decision. The polishing (or a desire not to polish) would need to be expressly stated when the Watch is sent to RSC - in this case, stated to the AD who would pass that along to RSC.

As for the new s/n, as long as a new warranty card is issued I see little problem with that.

If I understand the OP, the rehaut was showing corrosion and that isn’t 904 SS I believe. So the symptom was corrosion and the cause could have been a case that was machined with poor threading of the midcase. There could also have been unevenness at the top such that the Crystal and bezel couldn’t seat correctly to pass the waterproofness tests.

Either way, a new midcase was their diagnosis to cure the defect.


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The rehaute is part of the watch case so all 904L SS, myself have never heard of any corrosion especially on such a new watch,all I can say most probably a fault in the case ring manufacture from new.

[donq]

It could have been the actual dial corroding, and it bled over on the the rehaut?

Did they replace the dial as well?


I wouldn't personally worry about the case being replaced, as long as Rolex has a record of it being done and honors their warranty, it shouldn't be an issue.

[WS9D]

Originally Posted by s3lasinc

Just curious if anyone has a late model Rolex that had a case frame changed out by Rolex under warranty.

My question is:

1) Should I have been informed that Rolex will be replacing my case?
2) Does Rolex issue a matching new warranty card for the new case?

Details on my service interaction.

1. 10 weeks ago I noticed a little rust on the rehaut on SD4k.
2. Took it into the Rolex branded AD where it was purchased.
3. AD sent my sd4k along with the warranty card to Rolex Dallas
4. 7 weeks later, I was told that my watch has been fixed and everything was covered under warranty. During that conversation I was informed that my case and bracelet was lightly touched up. No notification that case was replaced.
5. Got the call to pick up my watch at the 9 week mark. Went to go get it. Looked over the watch during pick up. Everything looked great and even was surprised Rolex put plastic stickers case sides after polish. Got my watch and warranty card and off I went. (should've looked at warranty card)

Today, I received a letter from the AD with a unopened letter from Rolex indicating that Rolex Watch USA confirms that my case frame has been replaced and indicating that my old serial # was replaced with new serial #.

Did they send you a new warranty card with the new s/n on it, or return the old with and just provide a letter? I'm curious how RSC handled that.