Re : Ordering straps online and return policy

[benlee]

Hello All,

I trust that quite a number of TRFers are ordering straps online. There's a wider selection and probably prices are cheaper than to buy on retail.

Recently I ordered a bunch of straps online from a company in Europe and its shipped by registered mail to Singapore. Out of a total of 6 straps, 3 got quality problems. One of the wrong size, the other a defective spring-bar and a 3rd, spring-bar of the wrong size ( see photos below ).

The company will exchange or refund the straps but insist they will not accept the shipping cost. In fact, the shipping cost ( which they only accept by courier ) turns out to cost more than the straps.

Apparently, checking with another friend who often buy straps online, he says this is standard practise among vendors who sell straps online.

I decided not to return as it is not worth the hassle and I will simply refrain from buying from this company in future. I do wonder if anyone has this experience when returning a defective strap and whether it is standard practise for buyer to bear return shipment cost even though the product is defective?

[PJ S]

Did you pay by PP or CC?
Check with whichever one used (assuming not Bank Transfer) what protection you have.
Assuming you’ve documented the issues on the 3 straps by photos, then a reputable seller should be ensuring you’re not out of pocket for their return or simply refunding their cost without requiring their return.
May I suggest you pay a bit more (presumably) and stick with John (Dangerous 9) in Germany. You shouldn’t have any quality issues to warrant making a similar thread.

[benlee]

Originally Posted by PJ S

Did you pay by PP or CC?
Check with whichever one used (assuming not Bank Transfer) what protection you have.
Assuming you’ve documented the issues on the 3 straps by photos, then a reputable seller should be ensuring you’re not out of pocket for their return or simply refunding their cost without requiring their return.
May I suggest you pay a bit more (presumably) and stick with John (Dangerous 9) in Germany. You shouldn’t have any quality issues to warrant making a similar thread.

Yes, I paid by CC. Not much protection from this part of the world and the CC's bank won't intervene unless its unauthorised transactions or outright fraud.

I guess it's because the price is cheap hence the lack of guarantee and service. The company is from Sweden, and the website is www.cheapnatostraps.com I supposed the name says it all I ordered several times in the past and it was OK and knowing they don't stand by their product quality, will not buy from them in future.

I am still curious if it's standard practise to ask overseas buyer to bear return shipment cost, especially when it's not the fault of the buyer?

[JR16]

Sorry to hear this- even if they were “cheap” straps, never feels good to be cheated. Thx for letting us know which company.


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