ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

iazrollie · 8 October 2016, 05:08 AM

Hello everyone,

My 5167 is having power reserve issues. I'd like to bring it in to Henry stern, but it's a little less than 3 years old and out of warranty. Has anyone had a similar situation, and did HSWA honor the warranty, even though it expired 10 months ago?

If they don't honor it, I'm thinking of going to war with them because this is the third piece I've brought in for service within the past year; I had a similar power reserve issue with my 5711 and the pushers weren't working on my 5164.

Thanks for your help!

Ian

martinr · 8 October 2016, 05:27 AM

Did you buy it new from an AD?

jon_jon · 8 October 2016, 05:34 AM

If you purchased it from an AD, speak with the AD and see what they can do for you.

HorologyK · 8 October 2016, 05:42 AM

Third piece in a year. I'd be pissed.

KarlS · 8 October 2016, 05:47 AM

Third piece in 1 year all for PR!!! Sure don't want to stand next to you when there is thunder!!

iazrollie · 8 October 2016, 05:52 AM

Quote:

Originally Posted by martinr

Did you buy it new from an AD?

Yes sir.

GoingPlaces · 8 October 2016, 05:52 AM

Clearly, you are a good customer with some bad luck. I would take it in and press hard. Three in one year is unacceptable.

iazrollie · 8 October 2016, 05:53 AM

Quote:

Originally Posted by KarlS

Third piece in 1 year all for PR!!! Sure don't want to stand next to you when there is thunder!!

Lol. It was 2 had a PR issue - both basic 324 movements. The other had a travel time pusher issue.

Peterandwatches · 8 October 2016, 06:07 AM

You are an excellent customer, and I hope they work with you. On a side note, has 3 issues in one year changed your view of PP? I hope they are isolated, but I'm not sure I would continue to invest in them, if I personally experienced repeated problems like this.

iazrollie · 8 October 2016, 06:22 AM

Quote:

Originally Posted by Peterandwatches

You are an excellent customer, and I hope they work with you. On a side note, has 3 issues in one year changed your view of PP? I hope they are isolated, but I'm not sure I would continue to invest in them, if I personally experienced repeated problems like this.

I'm definitely annoyed, but having a collection makes it more palatable to have one in for service. This, of course, if they fix it for free.

What also annoys me is when the rep at HSWA "consults" a watchmaker and comes back two minutes later telling me the watch is fine. Obviously, if it was fine, I wouldn't make a trip to HSWA.

But, my view of the brand is unchanged because of this situation. (I have other issues with PP such as the price cuts and depreciation) I'm of the belief that all mechanical watches have issues, based on my experience with numerous high-end brands. They are complicated machines, just the way cars are. Maybe I'm being naive or just rationalizing the situation, but that's just how I think about it.

martinr · 8 October 2016, 06:30 AM

AD should take care of it for you if HSWA says it's going to cost anything.

texex91 · 8 October 2016, 07:07 AM

Keep us updated and as mentioned work with your AD in this case.

Vipes · 8 October 2016, 07:23 AM

My 5711 was a few months past the 2 year warranty. It developed the sticking date again. My AD sent it to HSWA and they are fixing it without charging me. I asked my AD to mentioned that this is the 2nd issue with the sticking date and I also had an issue with a new 5980r.

I would try the AD route first. Good luck and keep us posted.

Snow-Dweller · 8 October 2016, 07:36 AM

Good luck to you.

This sounds like yet another great story of PP's current qc and reliability issues.

AK797 · 8 October 2016, 09:28 AM

I think they will see you right as you've had 2 other issues, this will be a goodwill gesture I think but yes, wage your war if you must.

arejay · 8 October 2016, 09:43 AM

I would discuss it with your AD and maybe something can be done on your behalf. Talking directly to them probably won't help. Sometimes, your AD can pull some miracles especially since you're a repeat customer.

If it is any consolation, I just sent my 5164 in for power reserve issues and losing 5-10 minutes a day. Mine was only 9 months old.

Sent from my iPhone using Tapatalk

iazrollie · 19 October 2016, 07:36 AM

Update: I spoke to my AD and he will handle it free-of-charge.

Now, only 6-8 weeks to wait for my watch back!

Hairdude1 · 19 October 2016, 07:57 AM

I would work with the AD and make sure they explain this being the third issue

ap1 · 19 October 2016, 09:07 AM

Quote:

Originally Posted by iazrollie

Update: I spoke to my AD and he will handle it free-of-charge.

Now, only 6-8 weeks to wait for my watch back!

6-8 seems like miracle timing. Report back to see if they fall within range. Sorry to learn of the third mishap. Sadly machines as you say, longer in this game you find out happens to a lot of manufacturers products.

Finkalot · 22 October 2016, 05:21 PM

Quote:

Originally Posted by iazrollie

I'm definitely annoyed, but having a collection makes it more palatable to have one in for service. This, of course, if they fix it for free.

What also annoys me is when the rep at HSWA "consults" a watchmaker and comes back two minutes later telling me the watch is fine. Obviously, if it was fine, I wouldn't make a trip to HSWA.

But, my view of the brand is unchanged because of this situation. (I have other issues with PP such as the price cuts and depreciation) I'm of the belief that all mechanical watches have issues, based on my experience with numerous high-end brands. They are complicated machines, just the way cars are. Maybe I'm being naive or just rationalizing the situation, but that's just how I think about it.

You sir are a patient and understanding man. I recently flipped a Daytona C because the chrono second sweep hand was 1/5th of a second off 12 o clock when not activated.

Sent from my iPhone using Tapatalk

lapince · 22 October 2016, 06:57 PM

Quote:

Originally Posted by iazrollie

Update: I spoke to my AD and he will handle it free-of-charge.

Now, only 6-8 weeks to wait for my watch back!

6-8 weeks? Now that's what you call thinking positive when it comes to Patek after service

anyways great they do it for free and you have other cool watches to wear

Quote:

Originally Posted by Finkalot

You sir are a patient and understanding man. I recently flipped a Daytona C because the chrono second sweep hand was 1/5th of a second off 12 o clock when not activated.

Sent from my iPhone using Tapatalk

Lol really? I would have kept it for such a minor defect, but probably not if it was a 30K or more PP or AP...

Passionata · 22 October 2016, 08:28 PM

Quote:

Originally Posted by lapince

Lol really? I would have kept it for such a minor defect, but probably not if it was a 30K or more PP or AP...

Especially since it s a 2minutes job to adjust by an RSC

iPhone/Tapatalk

Finkalot · 22 October 2016, 10:23 PM

Quote:

Originally Posted by lapince

Lol really? I would have kept it for such a minor defect, but probably not if it was a 30K or more PP or AP...

Yes really. OCD personality. It was brand new and every time I saw it, I only saw the sweep second hand off the center crown.

Quote:

Originally Posted by Passionata

Especially since it s a 2minutes job to adjust by an RSC

iPhone/Tapatalk

Not gonna let RSC open a brand new watch.

Anyway flipped it at cost after 3 days of owning it. Plus the Daytona chrono pushers are well let's say not buttery smooth. Lol

Sent from my iPhone using Tapatalk

Passionata · 23 October 2016, 12:32 AM

Quote:

Originally Posted by Finkalot

Not gonna let RSC open a brand new watch.

Sent from my iPhone using Tapatalk

Why not what do you think Angels assamble those in Switzerland?!

I tell you a secret they are not.

iPhone/Tapatalk

8 October 2016, 05:08 AM	#1
iazrollie "TRF" Member Join Date: Jul 2013 Real Name: Ian Location: NY Watch: All of them Posts: 3,245	Out of warranty Hello everyone, My 5167 is having power reserve issues. I'd like to bring it in to Henry stern, but it's a little less than 3 years old and out of warranty. Has anyone had a similar situation, and did HSWA honor the warranty, even though it expired 10 months ago? If they don't honor it, I'm thinking of going to war with them because this is the third piece I've brought in for service within the past year; I had a similar power reserve issue with my 5711 and the pushers weren't working on my 5164. Thanks for your help! Ian __________________ Rolex, PPs, Breitling

8 October 2016, 07:36 AM	#14
Snow-Dweller 2024 Pledge Member Join Date: Mar 2014 Real Name: Clive Location: The Alps Watch: collections change Posts: 6,281	Good luck to you. This sounds like yet another great story of PP's current qc and reliability issues. __________________ . The path from WIShood to WISdom can have many turnings... ——————————————————————————————————— . 16803. 16570. 18038. 114300. BB58. GMW-B5000D.

19 October 2016, 07:36 AM	#17
iazrollie "TRF" Member Join Date: Jul 2013 Real Name: Ian Location: NY Watch: All of them Posts: 3,245	Update: I spoke to my AD and he will handle it free-of-charge. Now, only 6-8 weeks to wait for my watch back! __________________ Rolex, PPs, Breitling

19 October 2016, 07:57 AM	#18
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	I would work with the AD and make sure they explain this being the third issue __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

8 October 2016, 05:27 AM	#2
martinr "TRF" Member Join Date: Jan 2013 Location: California Posts: 3,099	Did you buy it new from an AD?

8 October 2016, 05:34 AM	#3
jon_jon "TRF" Member Join Date: Mar 2009 Location: USA Posts: 4,343	If you purchased it from an AD, speak with the AD and see what they can do for you.

8 October 2016, 05:42 AM	#4
HorologyK "TRF" Member Join Date: Mar 2015 Location: USA Posts: 1,355	Third piece in a year. I'd be pissed.

8 October 2016, 05:47 AM	#5
KarlS Banned Join Date: Nov 2015 Real Name: Karl Location: Kuwait Posts: 5,228	Third piece in 1 year all for PR!!! Sure don't want to stand next to you when there is thunder!!

8 October 2016, 05:52 AM	#7
GoingPlaces "TRF" Member Join Date: Jul 2014 Location: Washington, DC Posts: 5,342	Clearly, you are a good customer with some bad luck. I would take it in and press hard. Three in one year is unacceptable.

8 October 2016, 06:07 AM	#9
Peterandwatches "TRF" Member Join Date: Apr 2015 Location: WA Watch: 5167/15400/Sub/JLC Posts: 1,023	You are an excellent customer, and I hope they work with you. On a side note, has 3 issues in one year changed your view of PP? I hope they are isolated, but I'm not sure I would continue to invest in them, if I personally experienced repeated problems like this.

8 October 2016, 06:30 AM	#11
martinr "TRF" Member Join Date: Jan 2013 Location: California Posts: 3,099	AD should take care of it for you if HSWA says it's going to cost anything.

8 October 2016, 07:07 AM	#12
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	Keep us updated and as mentioned work with your AD in this case.

8 October 2016, 07:23 AM	#13
Vipes "TRF" Member Join Date: Jun 2011 Location: Texas Posts: 4,852	My 5711 was a few months past the 2 year warranty. It developed the sticking date again. My AD sent it to HSWA and they are fixing it without charging me. I asked my AD to mentioned that this is the 2nd issue with the sticking date and I also had an issue with a new 5980r. I would try the AD route first. Good luck and keep us posted.

8 October 2016, 09:28 AM	#15
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,278	I think they will see you right as you've had 2 other issues, this will be a goodwill gesture I think but yes, wage your war if you must.

8 October 2016, 09:43 AM	#16
arejay "TRF" Member Join Date: Apr 2014 Posts: 86	I would discuss it with your AD and maybe something can be done on your behalf. Talking directly to them probably won't help. Sometimes, your AD can pull some miracles especially since you're a repeat customer. If it is any consolation, I just sent my 5164 in for power reserve issues and losing 5-10 minutes a day. Mine was only 9 months old. Sent from my iPhone using Tapatalk

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)