ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
28 January 2021, 07:38 AM | #1 |
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Help! Registering my Royal Oak
Hi guys I recently purchased a 37mm 15450 OR from a friend of a friend.
It's a complete set watch is beautiful, I only have an issue registering the watch under my account on AP. I am putting in the correct serial and warranty number but the system keeps saying warranty information is incorrect. The watch is an I serial from 2015. I am 100% sure it's legit is there any other reason why I'm having trouble registering the watch? |
28 January 2021, 07:53 AM | #2 | |
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28 January 2021, 08:04 AM | #3 | |
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Yes the warranty is definitely out. But I'm just trying to add my watch to my Online AP profile. It should be added even if my warranty is out. The message that keeps popping up is " warranty details are incorrect" |
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28 January 2021, 09:51 AM | #4 |
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Weird, I was able to put my 15400 (expired warranty) no issues and AP Clearwater was able to see it in my profile.
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28 January 2021, 10:04 AM | #5 |
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you can email their client services and they can probably help you. APNA.clientcare@audemarspiguet.com. They offered to remove a watch which I already sold from my online profile (since there is not such function on the website).
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28 January 2021, 11:05 AM | #6 | |
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Expired warranty is not the reason. Make sure you try multiple times making sure the serial number and warranty number is correct. This happens very frequently when you have the older style warranty booklet. Use the serial number right off the back of your watch. It’s a glitch and you’ll be able to register by trying to click add watch or even extend warranty (obviously nothing to extent) Sent from my iPhone using Tapatalk
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current collection: Patek 5712, Patek 5726 (white), Patek 5990, Patek 5524G, Rolex 116500 (white & black), AP 26331ST (Blue). |
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28 January 2021, 11:33 AM | #7 | |
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28 January 2021, 11:34 AM | #8 | |
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Try to add by extending the warranty. See if that works Sent from my iPhone using Tapatalk
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current collection: Patek 5712, Patek 5726 (white), Patek 5990, Patek 5524G, Rolex 116500 (white & black), AP 26331ST (Blue). |
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28 January 2021, 01:38 PM | #9 |
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okay
Last edited by slamcitys; 28 January 2021 at 02:00 PM.. Reason: mistake |
28 January 2021, 01:40 PM | #10 | |
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Did you put dashes in between your warranty numbers? Sent from my iPhone using Tapatalk
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current collection: Patek 5712, Patek 5726 (white), Patek 5990, Patek 5524G, Rolex 116500 (white & black), AP 26331ST (Blue). |
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28 January 2021, 01:51 PM | #11 |
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29 January 2021, 01:23 AM | #12 |
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29 January 2021, 02:56 AM | #13 |
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29 January 2021, 04:56 AM | #14 |
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Informative thread. I’ve reached out to APNA to help with my online Profile, as well. My ROC I bought pre-owned and only came with extract. I’ve asked APNA, but has anyone here had luck adding a watch without original warranty number to their “My Watches” Portfolio online?
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29 January 2021, 08:53 AM | #15 | |
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29 January 2021, 08:56 AM | #16 | |
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That’s correct, you need the warranty card or page that has the warranty number to register, in addition to the serial Sent from my iPhone using Tapatalk
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current collection: Patek 5712, Patek 5726 (white), Patek 5990, Patek 5524G, Rolex 116500 (white & black), AP 26331ST (Blue). |
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