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mr500cm · 10 March 2017, 06:04 AM

Any one thinking of sending your Tag back to the authorized repair station in NJ might want to think twice....I sent my watch which has a quartz moment in for a service and was blown away twice by them....first was the $700 repair bill that they wanted to put on a new leather band, replace the bezel and water proof the watch. I was told it needs a full overhaul. I think my wife paid $800 for it when she bought it for me 25 years ago. They lowered the price to $540 and now they're telling me that they don't expect to to be ready until April 10! Oh and I already waited 10 days for the parts to arrive so Tag could complete the job. I never waited that long to have my Submariner serviced. Really?

GreenRust · 10 March 2017, 03:53 PM

I feel you're pain; unfortunately, in my experience, using Rolex's service as a benchmark has always led to disappointment. I'm going through a similar scenario with my PAM 00023 GMT. It'll likely be May before I have it back and it will surely be more than I would 'like' to spend.

Unfortunately, I have to go through this to even judge if it's worth it. To be fair my PAM needed some TLC - re-polish of the bezel, etc that I wouldn't feel comfortable leaving in the hands of a local jeweler due to the brushed nature of the finishing on the bezel.

Have you possibly considered rescinding your watch and having it done locally, assuming it could be done to your requirements?

mr500cm · 12 March 2017, 07:54 AM

I did but it needs a new bezel, the old one keeps popping off and they are the only one for parts. I'd also like a factory leather band.... thats another thing my original band was brown and now I'm told its black or nothing.

I had my dad chrono overhauled with less problems and it only took a month. They make it sound like when they overhaul a watch with a quartz movement its so intricate. Maybe I'm missing something.

rolehex · 12 March 2017, 04:46 PM

Wow, Can't believe the price for a watch that was 800 dollars to start with.

Fleetlord · 12 March 2017, 07:18 PM

Quartz Tags are disposable.

GreenRust · 12 March 2017, 08:13 PM

To be fair Lance, you're not missing anything at all. It's a shame it is the way it is.

The person giving you the info could have also been somewhat ignorant on the topic, but they still didn't want to lose face. I agree - a quatz service shouldn't be a big deal at all. I hope everything goes well and the service is done up to your standard.

1William · 12 March 2017, 10:43 PM

I hate that it is going to cost so much. I would not spend more on a watch to repair it than what it is worth. Just buy the new one at $540 and move on.

KDS777 · 13 March 2017, 02:14 AM

I'm kinda in the same boat. Got this really nice 5 year old Tissot Chronograph sitting in my drawer with a dead battery. I don't want to toss it out as I love the look and feel of it. Cost me $600 back when, and while my AD is also a Tissot dealer, and they have a horologist on staff, I expect asking them to service it could cost me 50% or more, than it initially cost to buy it.

mr500cm · 14 March 2017, 01:42 AM

Quote:

Originally Posted by 1William

I hate that it is going to cost so much. I would not spend more on a watch to repair it than what it is worth. Just buy the new one at $540 and move on.

I thought about that except the watch was an anniversary gift from my wife to me 25 years ago so there is a sentimental reason to get it serviced.

august1410 · 14 March 2017, 02:13 AM

I had an issue with the links on my s/el and Tag was not very helpful on the phone. I definitely felt as if I was bothering the CSR. I wound up finding someone locally who performed the repair at no charge.

Sent from my XT1064 using Tapatalk

Richmondmike · 19 March 2017, 08:36 AM

TAG quoted me £350 for a battery change. A local independent did it but even they increased their price tenfold for it supposedly being a difficult job on a 'luxury' watch..!

mr500cm · 20 March 2017, 10:20 PM

Really? two months to service a quartz watch!

mak22 · 27 March 2017, 10:45 PM

I have a Heuer Carrera 1964 Re-Edition CS3111 with the manual wind. My manual winding mechanism isn't working, so the watch won't wind or tick. I think that a spring has come loose. I need to get it repaired, but I'm not sure where to take it or if I should just send it to TAG. I don't want to spend hundreds of dollars getting it fixed. Any suggestions?

10 March 2017, 06:04 AM	#1
mr500cm "TRF" Member Join Date: Jul 2011 Real Name: Lance Location: New York Watch: Submariner Posts: 140	Tag Heuer Repair Any one thinking of sending your Tag back to the authorized repair station in NJ might want to think twice....I sent my watch which has a quartz moment in for a service and was blown away twice by them....first was the $700 repair bill that they wanted to put on a new leather band, replace the bezel and water proof the watch. I was told it needs a full overhaul. I think my wife paid $800 for it when she bought it for me 25 years ago. They lowered the price to $540 and now they're telling me that they don't expect to to be ready until April 10! Oh and I already waited 10 days for the parts to arrive so Tag could complete the job. I never waited that long to have my Submariner serviced. Really?

14 March 2017, 02:13 AM	#10
august1410 "TRF" Member Join Date: Mar 2017 Real Name: Joe Location: North Carolina Watch: 1983 15003 Posts: 626	I had an issue with the links on my s/el and Tag was not very helpful on the phone. I definitely felt as if I was bothering the CSR. I wound up finding someone locally who performed the repair at no charge. Sent from my XT1064 using Tapatalk __________________ “The timid man yearns for full value and asks for a tenth. The bold man strikes for double value and compromises on par.” - Mark Twain

27 March 2017, 10:45 PM	#13
mak22 "TRF" Member Join Date: Mar 2017 Location: Pennsylvania Posts: 1	Heuer Carrera 1964 Re-Edition not winding I have a Heuer Carrera 1964 Re-Edition CS3111 with the manual wind. My manual winding mechanism isn't working, so the watch won't wind or tick. I think that a spring has come loose. I need to get it repaired, but I'm not sure where to take it or if I should just send it to TAG. I don't want to spend hundreds of dollars getting it fixed. Any suggestions?

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10 March 2017, 03:53 PM	#2
GreenRust "TRF" Member Join Date: May 2013 Location: Land of Guinness Posts: 187	I feel you're pain; unfortunately, in my experience, using Rolex's service as a benchmark has always led to disappointment. I'm going through a similar scenario with my PAM 00023 GMT. It'll likely be May before I have it back and it will surely be more than I would 'like' to spend. Unfortunately, I have to go through this to even judge if it's worth it. To be fair my PAM needed some TLC - re-polish of the bezel, etc that I wouldn't feel comfortable leaving in the hands of a local jeweler due to the brushed nature of the finishing on the bezel. Have you possibly considered rescinding your watch and having it done locally, assuming it could be done to your requirements?

12 March 2017, 07:54 AM	#3
mr500cm "TRF" Member Join Date: Jul 2011 Real Name: Lance Location: New York Watch: Submariner Posts: 140	I did but it needs a new bezel, the old one keeps popping off and they are the only one for parts. I'd also like a factory leather band.... thats another thing my original band was brown and now I'm told its black or nothing. I had my dad chrono overhauled with less problems and it only took a month. They make it sound like when they overhaul a watch with a quartz movement its so intricate. Maybe I'm missing something.

12 March 2017, 04:46 PM	#4
rolehex 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2011 Location: Thousand Oaks, CA Posts: 1,433	Wow, Can't believe the price for a watch that was 800 dollars to start with.

12 March 2017, 07:18 PM	#5
Fleetlord "TRF" Member Join Date: May 2013 Location: Vain Posts: 5,910	Quartz Tags are disposable.

12 March 2017, 08:13 PM	#6
GreenRust "TRF" Member Join Date: May 2013 Location: Land of Guinness Posts: 187	To be fair Lance, you're not missing anything at all. It's a shame it is the way it is. The person giving you the info could have also been somewhat ignorant on the topic, but they still didn't want to lose face. I agree - a quatz service shouldn't be a big deal at all. I hope everything goes well and the service is done up to your standard.

12 March 2017, 10:43 PM	#7
1William 2024 ROLEX DATEJUST41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 44,616	I hate that it is going to cost so much. I would not spend more on a watch to repair it than what it is worth. Just buy the new one at $540 and move on.

19 March 2017, 08:36 AM	#11
Richmondmike "TRF" Member Join Date: Mar 2017 Location: UK Posts: 21	TAG quoted me £350 for a battery change. A local independent did it but even they increased their price tenfold for it supposedly being a difficult job on a 'luxury' watch..!

20 March 2017, 10:20 PM	#12
mr500cm "TRF" Member Join Date: Jul 2011 Real Name: Lance Location: New York Watch: Submariner Posts: 140	Really? two months to service a quartz watch!

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