Sooo... the crown fell out on my 2 day old smurf

[watchdisplay]

No reason to pay full retail at an AD on a piece with such a high price. Return it and ask for a refund. Go back and get a discount. That 9k would buy you a BLNR.

[Tools]

Originally Posted by Tools

Looks like you unscrewed it from the stem..

How many times did you twist it.

Take it to the Beverly Hills RSC, they will probably screw it back on for you.

Originally Posted by HL65

X2

Originally Posted by HogwldFLTR

I'm a bit confused here. I manually wind my watches when trying them on and I will frequently do 60 ratchets back and forth. I've also had a crown fall off a watch but it was during the setting process when moving the hands. I'm not quite certain what is meant by this. Please explain.

Thanks!

The crown simply screws on the end of the stem. Usually loc-tite is used to keep it from unscrewing when you "do 60 ratchets back and forth." (A more correct procedure would be to turn it in the winding direction only)

If the loc-tite bond is broken for whatever reason, the crown may unscrew when you are unscrewing it from the tube, especially if you give it a few more turns...

An unscrewed crown doesn't do any damage at all, it just comes unscrewed. The solution is simple, but to do it right you should open the back and release the stem, then screw the crown back on with proper Loctite and torque, then reinstall it. Takes about 2 minutes.

[Andad]

Remember the good old days Larry when we only has 5000?

[skkali168]

Man oh man. Stories like these make my feel all sick.

Sorry to hear that.


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[Rose Gold]

I would let them fix it under warranty. I am a gearhead who is OCD about my cars, so I might even fix it myself (I restore vintage vehicles, so I am comfortable turning a wrench on any vehicle I have ever purchased... including a Porsche 911 turbo that I upgraded to GT-2 turbos.

Joe

Originally Posted by gregmoeck

If you bought a $500,000 car and the transmition went out on day two would you let them fix it or demand a new car?

[JacksonStone]

Originally Posted by Tools

An unscrewed crown doesn't do any damage at all, it just comes unscrewed. The solution is simple...Takes about 2 minutes.

So...you're saying it's NOT as bad as a crapped-out transmission?

[dseig001]

I sent an email over last night stating that although the sales staff are awesome, this is a large inconvenience, and that I’ve bought two PM pieces in the last month, and that I expect to be “made whole” on order to continue this relationship.

Wish me luck


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[oldman2005]

Originally Posted by dseig001

I sent an email over last night stating that although the sales staff are awesome, this is a large inconvenience, and that I’ve bought two PM pieces in the last month, and that I expect to be “made whole” on order to continue this relationship.

Wish me luck


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They should take care of you but good luck!

[Chiboy]

Originally Posted by dseig001

I sent an email over last night stating that although the sales staff are awesome, this is a large inconvenience, and that I’ve bought two PM pieces in the last month, and that I expect to be “made whole” on order to continue this relationship.

Wish me luck

Good luck! May I ask why if you live in L.A. or thereabouts are you trying to establish a relationship with an AD in Hawaii? It seems like buying a bunch of watches, including a couple of PM would endear you to almost any AD.

[yoniman]

Originally Posted by dseig001

I sent an email over last night stating that although the sales staff are awesome, this is a large inconvenience, and that I’ve bought two PM pieces in the last month, and that I expect to be “made whole” on order to continue this relationship.

Wish me luck


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Gooooood luck!
It will be fine in the end.
If it's not fine it is not yet the end - some internet quote to cheer you up

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[PatekSF]

Originally Posted by codecow

This would never happen with a Patek 5522.

Not a 5522, but a brand new 5960/1a! Paid full retail at Tiffany. After wearing it for about 4 days the winding rotor became loose and off to HSWA it went. Back it came about 12 weeks later and it’s been perfect ever since.

Learned a VERY valuable lesson: Buy it and immediately wear it. Get everything sorted while it’s under warranty. Had I kept it as a safe queen and barely wore it, I might have ended up SOL.

[PatekSF]

Originally Posted by dseig001

I sent an email over last night stating that although the sales staff are awesome, this is a large inconvenience, and that I’ve bought two PM pieces in the last month, and that I expect to be “made whole” on order to continue this relationship.

Wish me luck


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Be very kind and gentle with your response. If you want something highly desirable from them (116500), they will be much more likely to work with you if you approach this problem with kid gloves and not be demanding. The more aggressive your response, the farther down the “list” your name will fall.

My .02

[WJGESQ]

Originally Posted by peterpl

Show us some pics. Never heard of this ever before on a Rolex.

Other brands--but not Rolex.

[dseig001]

Originally Posted by WJGESQ

Other brands--but not Rolex.

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[HogwldFLTR]

Originally Posted by Tools

The crown simply screws on the end of the stem. Usually loc-tite is used to keep it from unscrewing when you "do 60 ratchets back and forth." (A more correct procedure would be to turn it in the winding direction only)

If the loc-tite bond is broken for whatever reason, the crown may unscrew when you are unscrewing it from the tube, especially if you give it a few more turns...

An unscrewed crown doesn't do any damage at all, it just comes unscrewed. The solution is simple, but to do it right you should open the back and release the stem, then screw the crown back on with proper Loctite and torque, then reinstall it. Takes about 2 minutes.

Thanks, Larry, for the explanation!!!

I'm not certain about the advantage of turning just one way. Kind of like having socket wrenches and only turning them one way, IMHO.

[MonBK]

Originally Posted by dseig001

I sent an email over last night stating that although the sales staff are awesome, this is a large inconvenience, and that I’ve bought two PM pieces in the last month, and that I expect to be “made whole” on order to continue this relationship.

Wish me luck


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Good luck.

Not that you need it.

[sager]

Wow! Truly feel bad for you. To pay that much and have this happen is unacceptable.

Hope it works out for you and they make you happy.

[tyler1980]

What OP paid is irrelevant. Sometimes it makes sense to pay full retail believe it ot not.

Then you get a 5711 with no wait and without even asking for it. You just happen to be in your AD one day and they say "want one" or a Daytona or something similar. You would have saved 40k not buying those on the secondary market. So full retail for another watch isn't a huge deal if you are actually saving money overall and you actually want the watches you are buying.

Happened to me. Bought the 5711 and passed on the Daytona.

[SearChart]

Re applying a crown to the stem with some loctite is a 5 minute job. 15min to harden the loctite + a pressure test. Done.

And you people are suggesting a full refund?! Come on...

[dseig001]

Originally Posted by SearChart

Re applying a crown to the stem with some loctite is a 5 minute job. 15min to harden the loctite + a pressure test. Done.

And you people are suggesting a full refund?! Come on...

Are you sure you’re a forum member? You haven’t called me stupid yet.


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[dseig001]

Originally Posted by tyler1980

What OP paid is irrelevant. Sometimes it makes sense to pay full retail believe it ot not.

Then you get a 5711 with no wait and without even asking for it. You just happen to be in your AD one day and they say "want one" or a Daytona or something similar. You would have saved 40k not buying those on the secondary market. So full retail for another watch isn't a huge deal if you are actually saving money overall and you actually want the watches you are buying.

Happened to me. Bought the 5711 and passed on the Daytona.

Exactly the game I’m playing.

[SearChart]

Originally Posted by dseig001

Are you sure you’re a forum member? You haven’t called me stupid yet.


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I'm saying that people are overreacting. These things can happen, it is an easy fix, deal with it.

[RollieRoll]

Wow

[Swiss Mad!]

Originally Posted by yessir69

I had a chrono pusher come off a new IWC I bought at Wempe in NYC. They fixed it in-house while I waited. Never had a problem again. Hopefully it will be a quick fix. Very unlike Rolex. Their qc is usually quite good.

Quite good?
Have you not seen all the 'wonky Cyclops & fluff/dirt/finger prints under the crystal threads?
If QC can't spot a wonky Cyclops the chance of them checking the torque settings on a screwed in crown are pretty remote...

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[dmash]

Originally Posted by codecow

This would never happen with a Patek 5522.

That’s because it heals itself like Wolverine.

[SearChart]

Originally Posted by datejustrms

I would have gone scorched earth if that happened to me.

Why? It's not the fault of the AD, it is a factory fault that even an on-site watchmaker can fix in several minutes.

Breathe in, breathe out, move on.

[tyler1980]

Originally Posted by dseig001

Exactly the game I’m playing.

you would think we are cigarette smokers with the amount of stigma there is on retail (or very close to retail) purchases

The cycle around here is this.... refuse to pay retail and use a re seller for watches, then complain your AD won't get you a Daytona because you have no relationship, and then complain about secondary prices which are now your only option. Then it repeats again and again.

I dislike the automatic assumption that anyone who would pay retail doesn't know what they are doing or are making a mistake. It depends on the individual and their collection goals.

[Runnin' Rebel]

I haven't worn this for a while and it's a champ

Good luck
✌️


Sent from the beach using iPhone

[Swiss Mad!]

Originally Posted by tyler1980

you would think we are cigarette smokers with the amount of stigma there is on retail (or very close to retail) purchases

The cycle around here is this.... refuse to pay retail and use a re seller for watches, then complain your AD won't get you a Daytona because you have no relationship, and then complain about secondary prices which are now your only option. Then it repeats again and again.

I dislike the automatic assumption that anyone who would pay retail doesn't know what they are doing or are making a mistake. It depends on the individual and their collection goals.

Agree but it's not like full PM pieces are flying off the shelves.
All the forum are saying as a general rule is haggle for a discount on a PM piece.
If the AD refuses or is at first reluctant move on or at least threaten to move on.
Obviously it's personal choice but it just seems crazy to pay full price when a reasonable discount shouldn't be too hard to negotiate.


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[tyler1980]

Originally Posted by Swiss Mad!

Agree but it's not like full PM pieces are flying off the shelves.
All the forum are saying as a general rule is haggle for a discount on a PM piece.
If the AD refuses or is at first reluctant move on or at least threaten to move on.
Obviously it's personal choice but it just seems crazy to pay full price when a reasonable discount shouldn't be too hard to negotiate.


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yeah, i know at my AD i can get a modest discount on a PM Rolex, but it will always be way less of a discount than i can get on the secondary market. Its worth it to me to buy from the AD. Just saying its not always a mistake to pay more from an AD.