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FLAJIM · 6 June 2009, 05:40 AM

since the day I got my SD it has run fast. I was told to let it settle in. It is 10 months old now and it is picking up 7 sec every 12 hrs. Today I went up to 5 Ave and had it checked out. The girl greeted me and told me to wait 15 mins. In about 1/2 hrs she returned with it telling me it was adjusted and all was fine. I asked why this happen and she told me if you bang or drop the watch it could knock it out of adjustment. I was a little taken back as the watch has never been dropped and looks as good as the day I got it. I went home and checked the online naval clock to see the watch was 20 sec fast. I was unhappy that the Rolex tech did set it correctly but what the hell. I set and when I rechecked it 3 Hrs later it was running 7 sec fast again. I am pissed, I wasted the day going up there for nothing.
What would you do, return next week or send it to another RSC ???? Thanks in advance for any advice.

Be Safe JIM

SDDS · 6 June 2009, 05:51 AM

well thats strange.. i would go back to the service center and tell the lady exactly what is my problem and tell her that my problem was not solved before..that is when u first went there..i think u should come up witha solution to ur problem because i am afraid that they never checked ur watch.. they just tell u that they make an adjustment and thats it... so make sure about that..
good luck and tell us the results..

lawyerwatchfan · 6 June 2009, 07:03 AM

Very frustrating! I am curious though how long it takes to actually recalibrate a watch reliably. By this I mean that COSC testing takes place over an extended period of time. I'm not clear how anyone can do a careful and comprehensive recalibration in just 30 minutes. Perhaps others with technical knowledge and experience can address this issue.

chu88y · 6 June 2009, 07:09 AM

thats poor service,I would go back to the same RSC and ask what did they actually do to calibrate it.

fusebuddy · 6 June 2009, 07:15 AM

That's a real drag. I received mine back from Dallas and they got it right, thankfully. I've read some posts about your same problem. Have you tried laying the watch on its side at night? I bet you have, but just thought I'd mention it. There have been many posts about this here.

AIKO · 6 June 2009, 07:16 AM

That is unusual but sucks nevertheless. Take it back and ask for the manager and explain the situation-you will be taken good care of. Stuff happens sometimes.

Lamone · 6 June 2009, 08:44 AM

RSC-NY isn't what it used to be...

Mwing · 6 June 2009, 11:48 AM

still better than rsc-hk.

there was a big news in hk recently that many ppl found out the inner surface of the bracelet (the endlink part) got stamped intentionally with numbers and letters after service, rolex hk says they would brush it out for free now but still.

springer · 6 June 2009, 11:56 AM

Quote:

Originally Posted by FLAJIM

since the day I got my SD it has run fast. I was told to let it settle in. It is 10 months old now and it is picking up 7 sec every 12 hrs. Today I went up to 5 Ave and had it checked out. The girl greeted me and told me to wait 15 mins. In about 1/2 hrs she returned with it telling me it was adjusted and all was fine. I asked why this happen and she told me if you bang or drop the watch it could knock it out of adjustment. I was a little taken back as the watch has never been dropped and looks as good as the day I got it. I went home and checked the online naval clock to see the watch was 20 sec fast. I was unhappy that the Rolex tech did set it correctly but what the hell. I set and when I rechecked it 3 Hrs later it was running 7 sec fast again. I am pissed, I wasted the day going up there for nothing.
What would you do, return next week or send it to another RSC ???? Thanks in advance for any advice.

Be Safe JIM

I'd trade it off for a Sea Master!!!!!!!!!!

Colnago · 6 June 2009, 11:58 AM

When you say you "checked the online naval clock" I assume you did it on a computer at home, there have been a few threads/posts recently regarding relying on a computer to accurately check time or time keeping......be wary of doing it like this....you would be far better checking timekeeping (not time) from an accurate time source you have at home, something like a cheap quartz stopwatch....set the stopwatch running on the hour and check through the day (you could use another accurate quartz clock or watch to do the same)......you may find the variation is with the website (our your access to it) rather than with the watch itself....it's definitely worth a check......see what I posted here yesterday.....http://www.rolexforums.com/showthread.php?t=82545

smh223 · 7 June 2009, 04:39 AM

nyc rsc is horrible...never go there...lots of stories here to back that up

padi56 · 7 June 2009, 05:08 AM

Quote:

Originally Posted by FLAJIM

since the day I got my SD it has run fast. I was told to let it settle in. It is 10 months old now and it is picking up 7 sec every 12 hrs. Today I went up to 5 Ave and had it checked out. The girl greeted me and told me to wait 15 mins. In about 1/2 hrs she returned with it telling me it was adjusted and all was fine. I asked why this happen and she told me if you bang or drop the watch it could knock it out of adjustment. I was a little taken back as the watch has never been dropped and looks as good as the day I got it. I went home and checked the online naval clock to see the watch was 20 sec fast. I was unhappy that the Rolex tech did set it correctly but what the hell. I set and when I rechecked it 3 Hrs later it was running 7 sec fast again. I am pissed, I wasted the day going up there for nothing.
What would you do, return next week or send it to another RSC ???? Thanks in advance for any advice.

Be Safe JIM

What time source did the RSC set your watch too when you check a watch give it a full manual wind 40 crown turns wear as normal. Set it with a reliable time source,and recheck it daily with the same check time source over a week.Then average the loss or gain over that week thats the best way to check any mechanical watch. Consistency is the most important thing with mechanical watches,but there will be some daily slight variations.

Dalton · 7 June 2009, 05:18 AM

Quote:

Originally Posted by padi56

What time source did the RSC set your watch too when you check a watch give it a full manual wind 40 crown turns wear as normal. Set it with a reliable time source,and recheck it daily with the same check time source over a week.Then average the loss or gain over that week thats the best way to check any mechanical watch. Consistency is the most important thing with mechanical watches,but there will be some daily slight variations.

Best advice I've read so far.

Wolfgang427 · 7 June 2009, 07:03 AM

Quote:

Originally Posted by Lamone

RSC-NY isn't what it used to be...

Quote:

Originally Posted by smh223

nyc rsc is horrible...never go there...lots of stories here to back that up

Agree 100%

The NYC-RSC is the worst service center in the USA period.

There was a time when they were the best, but that's a long, long time ago.

Flaxmoore · 7 June 2009, 07:22 AM

Quote:

Originally Posted by FLAJIM

since the day I got my SD it has run fast. I was told to let it settle in. It is 10 months old now and it is picking up 7 sec every 12 hrs. Today I went up to 5 Ave and had it checked out. The girl greeted me and told me to wait 15 mins. In about 1/2 hrs she returned with it telling me it was adjusted and all was fine. I asked why this happen and she told me if you bang or drop the watch it could knock it out of adjustment. I was a little taken back as the watch has never been dropped and looks as good as the day I got it. I went home and checked the online naval clock to see the watch was 20 sec fast. I was unhappy that the Rolex tech did set it correctly but what the hell. I set and when I rechecked it 3 Hrs later it was running 7 sec fast again. I am pissed, I wasted the day going up there for nothing.
What would you do, return next week or send it to another RSC ???? Thanks in advance for any advice.

Be Safe JIM

14 seconds a day is pretty extreme for a Rolex. Even my grandfather's old pocketwatch is only +21, and that's after not being serviced for 74 years. Really should get it in sometime.

STEELINOX · 13 August 2009, 08:09 AM

Quote:

Originally Posted by FLAJIM

since the day I got my SD it has run fast. I was told to let it settle in. It is 10 months old now and it is picking up 7 sec every 12 hrs. Today I went up to 5 Ave and had it checked out. The girl greeted me and told me to wait 15 mins. In about 1/2 hrs she returned with it telling me it was adjusted and all was fine. I asked why this happen and she told me if you bang or drop the watch it could knock it out of adjustment. I was a little taken back as the watch has never been dropped and looks as good as the day I got it. I went home and checked the online naval clock to see the watch was 20 sec fast. I was unhappy that the Rolex tech did set it correctly but what the hell. I set and when I rechecked it 3 Hrs later it was running 7 sec fast again. I am pissed, I wasted the day going up there for nothing.
What would you do, return next week or send it to another RSC ???? Thanks in advance for any advice.

Be Safe JIM

I think I would send it to GENEVA !

deserted · 13 August 2009, 09:11 AM

It's just a watch , anything man made is subject to flaws even the service of the watch itself.

greekbum · 13 August 2009, 09:20 AM

These are not even close to the hardest watches to regulate or work on for that matter.I would find an independant watchmaker thats local to you with a parts account and a good reputation and go to them from now on.Try and deal with the actual guy thats going to be working on it.You shouldnt have a problem finding 1.I have herd the send it this RSC or that one or to Geneva so many times.I collect and deal mainly in Vintage Rolex and I would never think about sending 1 off to a RSC no way.They take too long,are way overpriced and the quality of there work is not what it used to be IMHO The only exception would be if I had an ultra rare 1 like a milsub and i wanted further proof of its authenticity would I personaly take it in for an ESTIMATE.

DadsWatch72 · 13 August 2009, 11:40 AM

You guys are freaking me out. Stop it.

YuppieKid · 13 August 2009, 11:57 AM

YuppieKid · 13 August 2009, 11:59 AM

///.

Quote:

Originally Posted by wolfgang427

Agree 100%

The NYC-RSC is the worst service center in the USA period.

There was a time when they were the best, but that's a long, long time ago.

YuppieKid · 13 August 2009, 12:05 PM

/.//.

Quote:

Originally Posted by fusebuddy

That's a real drag. I received mine back from Dallas and they got it right, thankfully. I've read some posts about your same problem. Have you tried laying the watch on its side at night? I bet you have, but just thought I'd mention it. There have been many posts about this here.

Sperry · 13 August 2009, 12:06 PM

Maybe the mail-in service issues are handled differently?

I mailed to RSC NY for +7 regulation. After a full service, it's now ±0 ~ +2.

I noticed the rotating bezel doesn't seem as tight as before,
and mailed it back yesterday. I'll post results and turn-around time.

YuppieKid · 13 August 2009, 12:08 PM

Quote:

Originally Posted by AIKO

That is unusual but sucks nevertheless. Take it back and ask for the manager and explain the situation-you will be taken good care of. Stuff happens sometimes.

DadsWatch72 · 13 August 2009, 12:18 PM

Quote:

Originally Posted by Sperry

Maybe the mail-in service issues are handled differently?

I mailed to RSC NY for +7 regulation. After a full service, it's now ±0 ~ +2.

I noticed the rotating bezel doesn't seem as tight as before,
and mailed it back yesterday. I'll post results and turn-around time.

Glad to hear it Sperry.

MK25toLife · 13 August 2009, 02:46 PM

I have taken my GMT IIC there on like 2-3 separate occasions b/c it ran (runs) fast, each time I got the same answer "we tested it and it's fine". I even left it over night once and they said the same thing. But the thing is, when I take it home, sure it enough it runs 30-40 seconds fast, at this point I don't even care anymore, I gave up on them. Their service is terrible. I've had my watch for almost a year and a half, maybe I might give them one last shot, I can't deal with it though.

Howie · 13 August 2009, 09:30 PM

I took my new GMTII to RCS NY as it was running 10 seconds fast. They asked me to wait 15 minutes also, and when I got it back it was + 1 seconds. I guess you just had some bad luck, I would take it back and ask them to regulate it again.

Look at it this way, can you think of any other brand that will let you walk into their service center from the street, and regulate your watch within 15 - 30 minutes while you wait? All the other brands I know make you send the watch in, and it takes weeks to get it back...

Clay · 13 August 2009, 09:59 PM

I live on the EAST coast, but for years took the time and trouble to send my watches to the WEST coast to Rolex of Beverly Hills, CA......It was a sad day when they closed up shop....Need I say more....

Moe99 · 13 August 2009, 10:34 PM

My Daydate 2 is a 1 month old and is losing 65 seconds within a seven day's period. Can the watch be adjusted better than that? I don't like having to adjust the watch every week. I'm a freak when it comes to the correct time so I prefer if this can be calibrated more precisely.
Kris.

Brushpup · 14 August 2009, 12:05 AM

Quote:

Originally Posted by DadsWatch72

You guys are freaking me out. Stop it.

Why? Did you send something up there? Hopefully not your DRSD!!

6 June 2009, 05:40 AM	#1
FLAJIM "TRF" Member Join Date: Sep 2008 Real Name: Jim Location: Daytona Beach, FL Watch: 114060 Sub Posts: 243	Not Happy with Rolex NYC RSC since the day I got my SD it has run fast. I was told to let it settle in. It is 10 months old now and it is picking up 7 sec every 12 hrs. Today I went up to 5 Ave and had it checked out. The girl greeted me and told me to wait 15 mins. In about 1/2 hrs she returned with it telling me it was adjusted and all was fine. I asked why this happen and she told me if you bang or drop the watch it could knock it out of adjustment. I was a little taken back as the watch has never been dropped and looks as good as the day I got it. I went home and checked the online naval clock to see the watch was 20 sec fast. I was unhappy that the Rolex tech did set it correctly but what the hell. I set and when I rechecked it 3 Hrs later it was running 7 sec fast again. I am pissed, I wasted the day going up there for nothing. What would you do, return next week or send it to another RSC ???? Thanks in advance for any advice. Be Safe JIM

6 June 2009, 05:51 AM	#2
SDDS "TRF" Member Join Date: Apr 2009 Real Name: Yazan Location: Canada Posts: 4,781	well thats strange.. i would go back to the service center and tell the lady exactly what is my problem and tell her that my problem was not solved before..that is when u first went there..i think u should come up witha solution to ur problem because i am afraid that they never checked ur watch.. they just tell u that they make an adjustment and thats it... so make sure about that.. good luck and tell us the results.. __________________ Patek Philippe 5167 Patek Philippe 5905P black dial Rolex Deepsea 116660 M series Rolex Oysterquartz 17000 N series Rolex OP 41MM 124300 Green Dial

6 June 2009, 11:58 AM	#10
Colnago "TRF" Member Join Date: Apr 2009 Real Name: Bill Hart Location: Richmond, NY, UK Watch: Rlx=3, Tdr=3, Om=3 Posts: 3,053	When you say you "checked the online naval clock" I assume you did it on a computer at home, there have been a few threads/posts recently regarding relying on a computer to accurately check time or time keeping......be wary of doing it like this....you would be far better checking timekeeping (not time) from an accurate time source you have at home, something like a cheap quartz stopwatch....set the stopwatch running on the hour and check through the day (you could use another accurate quartz clock or watch to do the same)......you may find the variation is with the website (our your access to it) rather than with the watch itself....it's definitely worth a check......see what I posted here yesterday.....http://www.rolexforums.com/showthread.php?t=82545 __________________ Bill "There's only three kinds of people in this world....those that can count....and those that can't" TRF's "JJ's" Bar & NightClub Patron

13 August 2009, 09:20 AM	#18
greekbum "TRF" Member Join Date: Apr 2007 Real Name: Nikos Location: Florida Watch: Rolex GMT 16750 Posts: 8,415	These are not even close to the hardest watches to regulate or work on for that matter.I would find an independant watchmaker thats local to you with a parts account and a good reputation and go to them from now on.Try and deal with the actual guy thats going to be working on it.You shouldnt have a problem finding 1.I have herd the send it this RSC or that one or to Geneva so many times.I collect and deal mainly in Vintage Rolex and I would never think about sending 1 off to a RSC no way.They take too long,are way overpriced and the quality of there work is not what it used to be IMHO The only exception would be if I had an ultra rare 1 like a milsub and i wanted further proof of its authenticity would I personaly take it in for an ESTIMATE. __________________ Follow Me On Instagram @nickgogas Original Owner ROLEX 16750 GMT Daily Wearer For Over 13,000 Days And Counting

13 August 2009, 11:57 AM	#20
YuppieKid "TRF" Member Join Date: Sep 2007 Real Name: Brandon Location: West Coast, US Posts: 1,079	perhaps there's a Rolex AD somewhere in The City who can look at it? __________________ Brandon

6 June 2009, 07:03 AM	#3
lawyerwatchfan "TRF" Member Join Date: May 2009 Location: USA Posts: 289	Very frustrating! I am curious though how long it takes to actually recalibrate a watch reliably. By this I mean that COSC testing takes place over an extended period of time. I'm not clear how anyone can do a careful and comprehensive recalibration in just 30 minutes. Perhaps others with technical knowledge and experience can address this issue.

6 June 2009, 07:09 AM	#4
chu88y Banned Join Date: May 2009 Location: LONDON Watch: SDDS Posts: 660	thats poor service,I would go back to the same RSC and ask what did they actually do to calibrate it.

6 June 2009, 07:15 AM	#5
fusebuddy "TRF" Member Join Date: Apr 2009 Real Name: Steve Location: Illinois, USA Watch: 16710 GMTII Posts: 387	That's a real drag. I received mine back from Dallas and they got it right, thankfully. I've read some posts about your same problem. Have you tried laying the watch on its side at night? I bet you have, but just thought I'd mention it. There have been many posts about this here.

6 June 2009, 07:16 AM	#6
AIKO "TRF" Member Join Date: Nov 2008 Location: South Carolina Posts: 1,937	That is unusual but sucks nevertheless. Take it back and ask for the manager and explain the situation-you will be taken good care of. Stuff happens sometimes.

6 June 2009, 08:44 AM	#7
Lamone Banned Join Date: Nov 2007 Location: NYC Watch: ya mawt! Posts: 3,448	RSC-NY isn't what it used to be...

6 June 2009, 11:48 AM	#8
Mwing "TRF" Member Join Date: Jul 2008 Location: Canada Posts: 216	still better than rsc-hk. there was a big news in hk recently that many ppl found out the inner surface of the bracelet (the endlink part) got stamped intentionally with numbers and letters after service, rolex hk says they would brush it out for free now but still.

7 June 2009, 04:39 AM	#11
smh223 "TRF" Member Join Date: Mar 2008 Location: United States Posts: 323	nyc rsc is horrible...never go there...lots of stories here to back that up

13 August 2009, 09:11 AM	#17
deserted Banned Join Date: Jul 2009 Location: fort wayne IN Watch: Patek 1909003 Posts: 2,176	It's just a watch , anything man made is subject to flaws even the service of the watch itself.

13 August 2009, 11:40 AM	#19
DadsWatch72 Banned Join Date: Jul 2009 Location: USA Watch: DRSD 1665 #3551XXX Posts: 2,401	You guys are freaking me out. Stop it.

13 August 2009, 12:06 PM	#23
Sperry "TRF" Member Join Date: Jan 2009 Real Name: Jim Location: Alpha Posts: 3,383	Maybe the mail-in service issues are handled differently? I mailed to RSC NY for +7 regulation. After a full service, it's now ±0 ~ +2. I noticed the rotating bezel doesn't seem as tight as before, and mailed it back yesterday. I'll post results and turn-around time.

13 August 2009, 02:46 PM	#26
MK25toLife "TRF" Member Join Date: Mar 2008 Location: New York, NY Posts: 257	I have taken my GMT IIC there on like 2-3 separate occasions b/c it ran (runs) fast, each time I got the same answer "we tested it and it's fine". I even left it over night once and they said the same thing. But the thing is, when I take it home, sure it enough it runs 30-40 seconds fast, at this point I don't even care anymore, I gave up on them. Their service is terrible. I've had my watch for almost a year and a half, maybe I might give them one last shot, I can't deal with it though.

13 August 2009, 09:30 PM	#27
Howie "TRF" Member Join Date: Apr 2008 Location: New York Posts: 1,030	I took my new GMTII to RCS NY as it was running 10 seconds fast. They asked me to wait 15 minutes also, and when I got it back it was + 1 seconds. I guess you just had some bad luck, I would take it back and ask them to regulate it again. Look at it this way, can you think of any other brand that will let you walk into their service center from the street, and regulate your watch within 15 - 30 minutes while you wait? All the other brands I know make you send the watch in, and it takes weeks to get it back...

13 August 2009, 09:59 PM	#28
Clay Banned Join Date: Jul 2009 Location: Up a tree Posts: 4,001	I live on the EAST coast, but for years took the time and trouble to send my watches to the WEST coast to Rolex of Beverly Hills, CA......It was a sad day when they closed up shop....Need I say more....

13 August 2009, 10:34 PM	#29
Moe99 Member Join Date: Jun 2009 Real Name: Kris Location: Texas, USA Watch: President Day Date Posts: 102	Is this normal? My Daydate 2 is a 1 month old and is losing 65 seconds within a seven day's period. Can the watch be adjusted better than that? I don't like having to adjust the watch every week. I'm a freak when it comes to the correct time so I prefer if this can be calibrated more precisely. Kris.

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