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11 July 2020, 08:35 PM | #241 |
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Whilst it is undoubtedly true that a lot of people want to be left alone to browse, you are remiss in your retail duties if you don’t welcome someone into your shop and ask if there is something you can help with. You’re not walking into a supermarket...
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11 July 2020, 08:50 PM | #242 | |
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If someone were to welcome me upon arrival and leave me to browse I would be perfectly happy. I think it goes without say that if you need any further help you ask for it. But then I fall in the camp of preferring not to be followed around and have a sales assistant on me like a rash. I say if you have a mouth in your head, use it. Quietly seething so you can later moan on a forum accomplishes nothing and seems petty. If a store ignores your well articulated comments face to face, then I would say they have failed in their duty to assist you. |
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11 July 2020, 10:00 PM | #243 | |
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Quote:
Haha, I wasn't quietly seething and thinking to myself, this would be great content for a forum whinge, just surprised than they weren't warmer and more naturally helpful (like my later experience with Tudor). I didn't mean to come off as petty, my intention was to add value to the thread by sharing my recent experiences with Rolex AD's vs other brands. Every time, I asked about other configurations but I felt all of the staff were on auto queue with their responses and no-one asked me any other questions to really understand my needs. Once i got the brush off, I left. You are right I could have, and possibly should have asked to try something on. I'll try this approach on my next visit, maybe I have been to hasty in my judgement. I guess with hindsight, most walk-ins are time wasters and I should have been more inquisitive. The stores were all fairly busy so i'll give them the benefit of the doubt and try a different more direct approach on my next visit. Peace brother |
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11 July 2020, 10:17 PM | #244 | |
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And to you |
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11 July 2020, 10:48 PM | #245 |
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You will land on an SA at an AD where you feel comfortable in due course. It commonly takes several visits for relationships to develop, and good ones tend to develop organically as opposed to being driven.
There's also nothing wrong with taking control. Being proactive, rather than passively reactive. If you want something, ask for it. Retail sales is a tough environment. Good sales people should make a prospect feel welcome, even if they are having a really bad day. But it doesn't hurt to see things from their POV and meet them half way. If you feel someone is being genuinely unprofessional and/or rude, ask to speak to the head of department/store owner, or obtain their contact details. If they are any good at their job they will care. If they are not, then you know all you need to. And they'll never get a penny of your money. Which would be a win win. |
11 July 2020, 10:53 PM | #246 | |
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11 July 2020, 11:00 PM | #247 | |
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12 July 2020, 02:35 AM | #248 | |
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Yes don’t feel put off by it. Next time go in, tell them you want to buy xyz, if they have it and you like it then buy it. If they don’t have it, ask if they can obtain it. If not go elsewhere. Not saying you fall into this camp, but I do think many expect a level of obsequiousness from the SAs when they imagine the buying experience. If those days ever existed they are long gone with the current demand levels.
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“My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill |
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12 July 2020, 02:58 AM | #249 |
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If an SA sees someone looking at a particular watch and doesn’t say “Here, try it on.” or ask “Do you want to try it on?” — it’s the equivalent of not asking “Do you want to drive it?” or “Can we make that a combo meal?”
It’s a sales failure on the most fundamental level. |
12 July 2020, 03:00 AM | #250 |
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The latest AD sales pitch is "when are you ready to buy?"
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12 July 2020, 03:23 AM | #251 | |
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Real Name: Tom
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You’re spot on with this. Whenever I am looking at a watch my AD will almost force it on my wrist. I’ve given excuses like “it’s not my style, it’s too big, it’s way out of my price range, I already have a similar one, yellow gold doesn’t suit me” but they still insist I try it on. Their line is “you never know until you see it on your wrist.” Sent from my iPhone using Tapatalk |
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12 July 2020, 03:59 AM | #252 | |
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1. Try it just to feel how comfortable the bracelet is. 2. Try it to see how light/heavy/substantial it is. 3. Try it to see how it fits on your wrist. 4. Try it to see how the light plays off the dial/bezel/case. 5. Try it to confirm that you don’t like it or hate it. 6. Try it to see what a (insert brand) feels like. I can easily come up with 10 more. Even if you don’t buy a watch, you walk out more educated/informed and feel like you were treated better. That is part of the sales process. |
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12 July 2020, 04:09 AM | #253 | |
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Totally. For some people sales and service comes naturally or they are fast learners. Sent from my iPhone using Tapatalk |
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12 July 2020, 05:17 AM | #254 | |
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But putting myself in the place of someone who has to wait months and months, which remains a watch, well I will look elsewhere or I will do other things with my money than having to kneel to spend it… Then it is not to break the dream, but the experience of finally being able to buy it is not. Victim of success, you are the bastard who buys a steel pro, so if you don't want it another will take it in 15 minutes. Consequently, no discount, unless you buy several per year, you will not be remembered. No consideration, gift, invitation, even though you snap thousands into a watch. But well done, you are proud you have your Rolex. In short, we do much better elsewhere. That said, I'm a big fan of the crown brand, it's a passion. But we must admit that we laugh at us almost everywhere.
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116500LN ¦ 116610LV ¦ 126505 ¦ 126515LN ¦ 126655 ¦ 126600 ¦ 126710BLNR ¦ 126715CHNR ¦ 226570 ¦ 226659 Grönefeld 1941 RCF ¦ H. Moser Heritage Dual Time ¦ JLC Q1308470 ¦ L&S 1815 Up/Down ¦ L&S Zeitwerk Date ¦ UN Freak X carbonium Last edited by Toproll85; 12 July 2020 at 05:19 AM.. Reason: add text |
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12 July 2020, 06:43 AM | #255 | |
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126610LV//116508 Daytona YG Black/Champagne 116655 YM40 Everose Oysterflex//126622 YM40 Blue//126600 SD43 126710BLNR//126711CHNR 126334 DJ41 Rhodium/Diamonds//126331 DJ41 TT Wimbledon 124300 OP41 Green//126334 DJ41 White/Romans |
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12 July 2020, 07:10 AM | #256 |
Banned
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My AD always asks me, "Are you being served?" That works!
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12 July 2020, 06:51 PM | #257 | |
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All of this Suggests serious intent on your part and separates you from the usual day dreamers and tyre kickers that are walking through the door all day long. |
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12 July 2020, 08:01 PM | #258 |
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I have agreed with a few posts regarding AD’s attitude so only right to give praise where due ie Pragnell in Stratford-upon-Avon UK, (they were recommended on this forum, never knew them before) a totally different experience from other AD’s which ended up with a 116613LB purchase on first visit, I’ve also seen on this forum that Pragnell in Mayfair London are very good, I suppose I’ve only enquired at the larger chains before, this was the first independent, well done TRF.
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12 July 2020, 08:08 PM | #259 | |
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Quote:
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12 July 2020, 08:18 PM | #260 |
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12 July 2020, 09:08 PM | #261 |
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Hope it goes well.
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12 July 2020, 11:42 PM | #262 |
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Good move ! Did they say they had stock in ? Fingers crossed for an incoming
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“My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill |
13 July 2020, 12:15 AM | #263 | |
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Quote:
They also have a TT SkyD & TT black Sub too but i'm pretty set on the DJ. I'll update the thread after my visit. Excited. I've wore a 36mm for years so not sure if the 41 will feel too big/look right but they have it in 36mm too so i like my chances. |
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13 July 2020, 03:38 AM | #264 | |
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I was so impressed, in fact, that I very nearly made the journey from Kent to buy from them when I was eventually ready.
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13 July 2020, 07:15 AM | #265 |
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13 July 2020, 10:54 AM | #266 |
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That is the game we all play. I just recently had this conversation with a friend in NYC, he wanted a "Panda" and was frustrated he could not just simply buy one.
The buying process seems elitist (well, it is), but if you want these luxury goods, it is the game we are playing. 1) Get some TT or PM pieces and some jewelry for your wife. $10k+ spends 2) Within a month or two, you will get the call for some SS pieces. Trust me. 3) Wife is happy and you are too. Your SS watches are beautiful and some have double the value when you leave the ADs place. |
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