No more warranty card retention ...

[Abyss]

Just had it confirmed from my WOS group AD that they are no longer retaining warranty cards, and that any retained cards can be collected at any time.

He mentioned that an independent jeweller has lost a court case, hence the change in policy ...

[rambo99]

dont know it's a good news or bad news.

[Nairn1980]

Originally Posted by Abyss

Just had it confirmed from my WOS group AD that they are no longer retaining warranty cards, and that any retained cards can be collected at any time.

He mentioned that an independent jeweller has lost a court case, hence the change in policy ...

People on another thread were saying their cards were still being retained up to yesterday

[ADW91]

I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....

[Nairn1980]

Originally Posted by ADW91

I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....

I don’t think they’re bothered about Datejusts,
It’s Steel sports models

[ADW91]

Originally Posted by Nairn1980

I don’t think they’re bothered about Datejusts,
It’s Steel sports models

It is blue, fluted on oyster which is ever so slightly more desirable and slightly less available than other variations. I'm incredibly happy with it :)

[APPRF]

I prefer they hold guarantee cards to deter flippers of hard to get SS sports models

[WatchLurv]

So someone sued a jeweller for trying to do the same? I'm glad they aren't doing this anymore.

I've always said there's a logistical problem attached with this. Imagine 3000 warranty cards that needs to be FedEX'd every year, or someone needs to call up the client to tell them they can now collect their own property. Also each warranty card has its own "expiry" date to it. It was never going to work.

They tried to think they could get brownie points with Rolex's suggestion of retaining a WC. Lo' and behold you would see photocopy scans at watch-trade fairs instead and they were still selling for the same as watches WITH a warranty card.

In summary: Rolex failed YET again to try to curb a FREE market.

[omx5o]

Originally Posted by APPRF

I prefer they hold guarantee cards to deter flippers, i

It doesn't deter flippers. You can still sell a watch without the warranty card. Basically it was a ridiculous policy and I'm glad that sense has prevailed.

[APPRF]

Originally Posted by ADW91

It is blue, fluted on oyster which is ever so slightly more desirable and slightly less available than other variations. I'm incredibly happy with it :)

cards aren't held for any DJ, DD, classic, etc except SD blue configuration.

[APPRF]

Originally Posted by omx5o

It doesn't deter flippers. You can still sell a watch without the warranty card. Basically it was a ridiculous policy and I'm glad that sense has prevailed.

They get less price for their flipped watches without the cards, and it would have eventually worked better if it was given enough time to work. Very disappointed this stopped.

[APPRF]

Originally Posted by Nairn1980

I don’t think they’re bothered about Datejusts,
It’s Steel sports models

DJ41 SS is now more desirable, and more in demand than some SS sports models.

[djtheot]

I bought a TT Sky-Dweller last week from WOS and my card was retained.

[grimps]

Originally Posted by Abyss

Just had it confirmed from my WOS group AD that they are no longer retaining warranty cards, and that any retained cards can be collected at any time.

He mentioned that an independent jeweller has lost a court case, hence the change in policy ...

The AD asked me if I'd like the stickers left on last week when I bought the new Seadweller

[UK_]

Originally Posted by WatchLurv

So someone sued a jeweller for trying to do the same? I'm glad they aren't doing this anymore.

I've always said there's a logistical problem attached with this. Imagine 3000 warranty cards that needs to be FedEX'd every year, or someone needs to call up the client to tell them they can now collect their own property. Also each warranty card has its own "expiry" date to it. It was never going to work.

They tried to think they could get brownie points with Rolex's suggestion of retaining a WC. Lo' and behold you would see photocopy scans at watch-trade fairs instead and they were still selling for the same as watches WITH a warranty card.

In summary: Rolex failed YET again to try to curb a FREE market.

WOS check your local before selling a hard to get watch, they will generally know you.

So they simply put them away somewhere, and allow customer to collect it in 12 months time.

Maybe not a massive logistical challenge, if it suppressed flipping in any small way so people who want watches actually get them, I don’t see the issue.


Sent from my iPhone using Tapatalk

[WatchLurv]

Originally Posted by APPRF

They get less price for their flipped watches without the cards, and it would have eventually worked better if it was given enough time to work. Very disappointed this stopped.

It didn't. Prices still the same as with wc. Go to a watchfair.

Originally Posted by UK_

WOS check your local before selling a hard to get watch, they will generally know you.

So they simply put them away somewhere, and allow customer to collect it in 12 months time.

Maybe not a massive logistical challenge, if it suppressed flipping in any small way so people who want watches actually get them, I don’t see the issue.


Sent from my iPhone using Tapatalk

It didn't suppress flipping. It was a one-sided policy.

[Nairn1980]

Originally Posted by ADW91

It is blue, fluted on oyster which is ever so slightly more desirable and slightly less available than other variations. I'm incredibly happy with it :)

Congrats, gorgeous piece

[petay993]

Looks like I need to speak to my AD today then!!

[Nairn1980]

Originally Posted by APPRF

DJ41 SS is now more desirable, and more in demand than some SS sports models.

Maybe but I’m sure the entire DJ line is exempt

[padi56]

Originally Posted by ADW91

I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....

Have to agree never had any warranty kept by any AD in UK or many other parts of the world.

[MSchu]

This story is a week old. . .

[jack0]

My AD won't release my card :(

[Abyss]

Just collected 2 cards for watches purchased earlier this year..

[petay993]

seems the message has not been circulated to all WOS stores based on my feedback

[Mr_Rolex]

Heard the news so called my AD at WOS and he confirmed this is correct. He will be arranged for me to collect or mail me cards


Sent from my iPhone using Tapatalk

[Fat_ninja]

In the US they did this about 6 months ago I believe

[Rwatcher]

feels like Xmas

[Burlington]

Originally Posted by ADW91

I picked up a DJ41 from a Mappin and Webb last month and received both Rolex international warranty card plus M&W extended warranty card which starts when Rolex one expires so have 10yr warranty. They did say the M&W was non transferable....

10 years warranty is great

[djtheot]

Has anyone been able to pick up their warranty cards for WOS in the UK?


Sent from my iPhone using Tapatalk

[Mr_Rolex]

Originally Posted by djtheot

Has anyone been able to pick up their warranty cards for WOS in the UK?


Sent from my iPhone using Tapatalk

I have not yet picked them up but WOS have confirmed this with me


Sent from my iPhone using Tapatalk