Sending Rolex for service before Warranty expires; free and 2yr extension?

[watchmework]

When I was buying my SubC from one of the ADs in the area the rep told me something I wasn't aware of...at the time I remember thinking, that can't be possible. He told me that if I send in my Submariner to Rolex just before my 5 yr warranty ends that Rolex would service my watch free of charge and it would extend the warranty two years.

My thought was there is no way this could be possible and he misspoke. Either way I figured I'd check in with the experts that have had their watches longer than I have...thanks

[Bigblu10]

Nope. If they find no issues with it, they will send back to you. No "free" service.

[speedmaster73]

warranty only covers defects not free service on a perfectly fine watch

[lhawli]

But don't they claim that you should service between 4 to 5 years? If it had a shelf life on a few month that should warrant a free service during warranty period - one would assume!

But what do I know :p


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[Jimbogigolo]

If that's that the area rep said then there is a fair chance that it may be true. Why don't you try and let us know ?


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[Watchgeek5000]

There's an old expression "if it ain't broke, don't fix it"!
And that's exactly what Rolex will tell you. They didn't get where they are now getting duped by an elementary stunt like that.

[watchmework]

Originally Posted by Jimbogigolo

If that's that the area rep said then there is a fair chance that it may be true. Why don't you try and let us know ?


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I would except I'm a good 4.5 yrs away haha.

[beshannon]

Originally Posted by watchmework

When I was buying my SubC from one of the ADs in the area the rep told me something I wasn't aware of...at the time I remember thinking, that can't be possible. He told me that if I send in my Submariner to Rolex just before my 5 yr warranty ends that Rolex would service my watch free of charge and it would extend the warranty two years.

My thought was there is no way this could be possible and he misspoke. Either way I figured I'd check in with the experts that have had their watches longer than I have...thanks

Sounds like an AD in the NOVA area

[kilyung]

Uninformed AD or a sales tactic. No truth to it.

[watchmework]

Originally Posted by beshannon

Sounds like an AD in the NOVA area

You're spot on...smh

[watchmework]

Originally Posted by kilyung

Uninformed AD or a sales tactic. No truth to it.

Thanks, that's what I figured.

[Tridor]

Not true. A repair or service under the initial warranty does not extend it. If a repair or service is performed by RSC after the initial 5 year warranty has expired, then you get a new 2 year warranty.

[Tools]

Originally Posted by Tridor

Not true. A repair or service under the initial warranty does not extend it. If a repair or service is performed by RSC after the initial 5 year warranty has expired, then you get a new 2 year warranty.

Exactly..

Plus, what do you send it in for... "gimme a free service"... Nope, that isn't a warranty issue..

[watchmework]

Originally Posted by Tridor

Not true. A repair or service under the initial warranty does not extend it. If a repair or service is performed by RSC after the initial 5 year warranty has expired, then you get a new 2 year warranty.

Good to know about the 2 yr warranty with servicing post the original warranty expiration

[watchmework]

Originally Posted by Tools

Exactly..



Plus, what do you send it in for... "gimme a free service"... Nope, that isn't a warranty issue..

I mean the info he gave me seemed pretty bogus at the time so I'm not surprised. I figured it was worth double checking though since it's my first Rolex.

[breitlings]

Breitling does something like this with their in-house movements I believe. You send in the watch at year 2 and get 3 more years IIRC?