Rolex Day Date stem pulled loose

[swboss]

I bought a used day date president from a reputable dealer in the Chicago area two weeks ago. Today, I tried to adjust the time, and the crown/stem pulled all the way out of the watch. I pushed it back in the watch but can no longer set the time, day or date. In fact, when I pull the stem out of the watch the second hand keeps moving. The only thing that I still can do is wind the watch. Does anyone know what would cause this?

I will bring it back to the place where I bought it on Monday. They say it is guaranteed for one year.
Thanks in advance for your reply.

[Aceldama]

I'd stop messing with it and demand a replacement. I'd fight for that rather than a repair. It's only been 2 weeks!

[swboss]

Any idea what can cause that? Maybe it's an easy fix.

[JP Chestnut]

Originally Posted by swboss

Any idea what can cause that? Maybe it's an easy fix.

Crowns are some of the weakest parts of the watch. Some models, simply stay in with what's effectively a set screw. Should be an easy fix, should you choose to go that way.

[handsfull]

Hard to say exactly. The stem wasn't locked into place or the mechanism that locks the stem isn't functioning properly. When you reinserted the stem it sounds like you may have broken something internally.....either way....needs to be brought into a watchmaker.

[swboss]

Thanks for your reply.

[michigan.watches]

Originally Posted by swboss

Any idea what can cause that? Maybe it's an easy fix.

It sounds like one or more of the setting parts is damaged, probably the set lever. Until you have it repaired, put the stem back in and keep the crown screwed down. It's a used watch so things like this are going to happen. Many dealers only check to make sure a watch is keeping time before they resell it and don't actually service it. The solution is simply to replace the damaged part(s). When you take it in, I would request they completely overhaul the movement since tiny fragments of metal from the broken part may now be roaming around inside the movement. They probably won't want to do this but it's in your best interest if you can convince them to do so.

[swboss]

It is guaranteed for one year so I'm sure they don't want me to bring it back over and over. Thanks for the very informative reply.

[Love]

Wow that sucks! Id go raise hell

Sent from my 5054N using Tapatalk

[SearChart]

Originally Posted by michigan.watches

It sounds like one or more of the setting parts is damaged, probably the set lever. Until you have it repaired, put the stem back in and keep the crown screwed down. It's a used watch so things like this are going to happen. Many dealers only check to make sure a watch is keeping time before they resell it and don't actually service it. The solution is simply to replace the damaged part(s). When you take it in, I would request they completely overhaul the movement since tiny fragments of metal from the broken part may now be roaming around inside the movement. They probably won't want to do this but it's in your best interest if you can convince them to do so.

Don't think it is broken. The pull-out piece was probably not screwed tight enough which gave the stem enough play to eventually be pulled out. You can't just shove it back in, the pull-out piece needs to be unscrewed a bit further, then lift the knob up and place the stem back in. Screw the thing tight and you're good to go. 5min of work.

[michigan.watches]

Originally Posted by SearChart

Don't think it is broken. The pull-out piece was probably not screwed tight enough which gave the stem enough play to eventually be pulled out. You can't just shove it back in, the pull-out piece needs to be unscrewed a bit further, then lift the knob up and place the stem back in. Screw the thing tight and you're good to go. 5min of work.

This will only apply if it's an 1950's-1970's 1803 slow-set model. None of the Day-Date models produced since 1977 use a set with lever screw. The 18038 single-quick, 18238 double-quick, and 118238 double-quick all use a button and spring release for the set lever instead of a screw.

[SearChart]

Originally Posted by michigan.watches

This will only apply if it's an 1950's-1970's 1803 slow-set model. None of the Day-Date models produced since 1977 use a set with lever screw. The 18038 single-quick, 18238 double-quick, and 118238 double-quick all use a button and spring release for the set lever instead of a screw.

I see. Then there could indeed be something broken. Still an easy fix though.

[swboss]

I am happy to report that the dealer took care of everything, no charge. Now perfect.

[datejust24]

good...now lets see that beaut!!

[herts9]

Did he mention what the issue was?

[crowncollection]

Originally Posted by michigan.watches

This will only apply if it's an 1950's-1970's 1803 slow-set model. None of the Day-Date models produced since 1977 use a set with lever screw. The 18038 single-quick, 18238 double-quick, and 118238 double-quick all use a button and spring release for the set lever instead of a screw.

I would say dislodged yoke