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ap1 · 17 July 2019, 02:34 AM

Such a shame. I’d be hot

watchmaker · 17 July 2019, 02:50 AM

Quote:

Originally Posted by Craigdwh

Don’t know where you got this info from. The watch is brand new, I wore it about 5 times around the house.

All scratches are from the service Center.

Sent from my iPhone using Tapatalk

Firstly, I don’t think it is acceptable that this happened. Did you read/see my first post.

But in addressing the post you have quoted, you seem to have misunderstood me. Wear is not damage, scratches are damage. And that is the point was making. But since you bring it up, wearing the watch five times (doesn’t matter that it’s in your house) makes it a worn watch, and not a brand new watch.

As for where I got the info from; the fact that it was sent for a warranty repair means you have worn the watch.

Back to my first question, do you have more than your ADs word that it was repaired by RSC?

mjclark32 · 17 July 2019, 03:01 AM

Jeesh that’s no bueno

Craigdwh · 17 July 2019, 03:41 AM

Quote:

Originally Posted by watchmaker

Firstly, I don’t think it is acceptable that this happened. Did you read/see my first post.

But in addressing the post you have quoted, you seem to have misunderstood me. Wear is not damage, scratches are damage. And that is the point was making. But since you bring it up, wearing the watch five times (doesn’t matter that it’s in your house) makes it a worn watch, and not a brand new watch.

As for where I got the info from; the fact that it was sent for a warranty repair means you have worn the watch.

Back to my first question, do you have more than your ADs word that it was repaired by RSC?

All good yes I did.

Yes I spoke with RSC directly.

I will pass on any solution that includes polishing. If they don’t offer a knew caseback with the same engraving I guess I have a nice scratch on my new watch!

Sent from my iPhone using Tapatalk

johnjm · 17 July 2019, 03:44 AM

The shoes are worse than the scratch....

But yeah, it would also bother me, but if you saw the state of some of my watches I think a person like you would have a heart attack.

Sent from my Pixel 3 XL using Tapatalk

214270Explorer · 17 July 2019, 03:57 AM

What "should" happen here, and what "needs" to happen here, is that someone --either the RSC or the actual person who did the damage -- should be held financially responsible. If nothing else, just to teach them a lesson about proper handling of watches -- and also for not taking responsibility as they should.

Tudor "should" manufacture a NEW case-back with the same number, of course destroying the old one.

You as a victim of carelessness and a "We don't give a crap about scratching up your watch" bad attitude, you deserve nothing less.

joli160 · 17 July 2019, 04:21 AM

Poor QC, very disappointing, but I would leave it as it is.

jimcameron · 17 July 2019, 05:04 AM

Someone should be flogged in public.

Macnavara · 17 July 2019, 06:15 AM

Sorry man that really sucks...hope they can sort it out but of all the places the scratch runs through the limited run number.....could they even replace that......best of luck with it

Macnavara · 17 July 2019, 06:25 AM

Sorry man that really sucks...hope they can sort it out but of all the places the scratch runs through the limited run number.....could they even replace that......best of luck with it

sutats · 17 July 2019, 07:18 AM

Craig, that looks like vandalism. lol. What does one have to accidentally do to achieve a pattern that deep? Return the watch for a full refund.

Craigdwh · 25 September 2019, 11:59 AM

Good news update!

After 10 weeks, the watch sent and returned from the mothership with a new case back!

Happy with the resolution!

Sent from my iPhone using Tapatalk

uncleluck · 25 September 2019, 05:58 PM

How on earth did someone even manage that! Would be next to impossible to do that with a Rolex case back tool I have as there’s nothing protruding to scratch it. Almost looks like someone just drove a screwdriver across it.

At least it’s sorted.

I don’t know if I’d be ‘crushed’ but I do try & tell myself everything happens for a reason. It could have been if you were wearing the watch a few weeks ago you’d have bashed it real hard or something. At least that’s what I tell myself as it makes scenarios like this easier.

jimcameron · 25 September 2019, 07:41 PM

Looks great! Why did they spell "special" wrong?

......just kidding.

rmlovett1 · 25 September 2019, 08:23 PM

Nice outcome! Glad they made it right!

Rolex Essex · 25 September 2019, 08:54 PM

Wow, what a bunch of cowboys!
Glad it’s been sorted out for you. Time to remove the stickers.

irish john · 25 September 2019, 09:15 PM

how did that pass inspection before it left RSC ?

GreatScott · 25 September 2019, 10:14 PM

Quote:

Originally Posted by Craigdwh

Good news update!

After 10 weeks, the watch sent and returned from the mothership with a new case back!

Happy with the resolution!

Sent from my iPhone using Tapatalk

Why does the H look different to me?

Sent from my Pixel 2 XL using Tapatalk

Muxi · 25 September 2019, 10:36 PM

Terrible

Craigdwh · 25 September 2019, 10:38 PM

Quote:

Originally Posted by GreatScott

Why does the H look different to me?

Sent from my Pixel 2 XL using Tapatalk

It’s the low res picture because Tapatalk doesn’t allow high res uploads unless you pay for VIP access. And that $12 per year sub eats into my watch budget lmao

Sent from my iPhone using Tapatalk

fskywalker · 25 September 2019, 10:49 PM

Quote:

Originally Posted by boktan

I would be pissed, sorry to see that OP

+1

Sent from my iPhone using Tapatalk Pro

samson66 · 25 September 2019, 10:50 PM

Quote:

Originally Posted by Craigdwh

Good news update!

After 10 weeks, the watch sent and returned from the mothership with a new case back!

Happy with the resolution!

Sent from my iPhone using Tapatalk

Glad it worked out in the end, and that's a beautiful watch!

Chadridv · 25 September 2019, 10:51 PM

Quote:

Originally Posted by Craigdwh

Good news update!

After 10 weeks, the watch sent and returned from the mothership with a new case back!

Happy with the resolution!

Sent from my iPhone using Tapatalk

Looks great! wow. That was crazy though.

cop414 · 25 September 2019, 10:58 PM

Thanks for the update, excellent ending.

Overwound · 25 September 2019, 11:33 PM

Quote:

Originally Posted by tadbart

RSC: "That Neanderthal will never notice the scratch."

Neand- uh, OP: "$#*&%!!!"

No respect!

RichM · 26 September 2019, 12:27 AM

Very nice outcome.

Looks great.

SS Oyster · 26 September 2019, 12:37 AM

Tell them to replace with factory (same number).

Sent from my iPhone using Tapatalk

toomann · 26 September 2019, 01:00 AM

Accidents happen. It's how they are corrected that makes the difference. It should have never been returned to you with that scratch but in the end they did the right thing. Lot of companies would have done nothing and said in so many words, too bad. Glad there was a positive outcome.

2001jesper · 26 September 2019, 01:12 AM

Great outcome

Must have been small nightmare

Flybak · 26 September 2019, 02:03 AM

Congrats, great to see you were made whole on this! Enjoy your watch

17 July 2019, 03:01 AM	#63
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Jeesh that’s no bueno __________________

17 July 2019, 03:44 AM	#65
johnjm "TRF" Member Join Date: Mar 2008 Location: South Africa Posts: 1,152	The shoes are worse than the scratch.... But yeah, it would also bother me, but if you saw the state of some of my watches I think a person like you would have a heart attack. Sent from my Pixel 3 XL using Tapatalk __________________ 114300;116710;116500;114060;126710;5500;6084

17 July 2019, 03:57 AM	#66
214270Explorer "TRF" Member Join Date: Sep 2018 Location: United States Watch: me buy Watches Posts: 3,955	What "should" happen here, and what "needs" to happen here, is that someone --either the RSC or the actual person who did the damage -- should be held financially responsible. If nothing else, just to teach them a lesson about proper handling of watches -- and also for not taking responsibility as they should. Tudor "should" manufacture a NEW case-back with the same number, of course destroying the old one. You as a victim of carelessness and a "We don't give a crap about scratching up your watch" bad attitude, you deserve nothing less. __________________ “The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some"

17 July 2019, 04:21 AM	#67
joli160 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,381	Poor QC, very disappointing, but I would leave it as it is. __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

17 July 2019, 06:15 AM	#69
Macnavara "TRF" Member Join Date: Nov 2012 Location: United Kingdom Posts: 2,348	Sorry man that really sucks...hope they can sort it out but of all the places the scratch runs through the limited run number.....could they even replace that......best of luck with it __________________ Exp2 \| Exp1 \| BLNR \| SD43 \| DSSD \| 16710 \| Ak \| 116505 \| 116610 \| 16610 \| 16700 \| Yacht-Master \| 116710 LN \| 126710 BLRO mk1 & mk2 \| 116500LN \| 126610LN \|

17 July 2019, 02:34 AM	#61
ap1 2024 Pledge Member Join Date: Mar 2013 Location: usa Posts: 19,072	Such a shame. I’d be hot

17 July 2019, 05:04 AM	#68
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,529	Someone should be flogged in public.

17 July 2019, 06:25 AM	#70
Macnavara "TRF" Member Join Date: Nov 2012 Location: United Kingdom Posts: 2,348	Sorry man that really sucks...hope they can sort it out but of all the places the scratch runs through the limited run number.....could they even replace that......best of luck with it __________________ Exp2 \| Exp1 \| BLNR \| SD43 \| DSSD \| 16710 \| Ak \| 116505 \| 116610 \| 16610 \| 16700 \| Yacht-Master \| 116710 LN \| 126710 BLRO mk1 & mk2 \| 116500LN \| 126610LN \|

17 July 2019, 07:18 AM	#71
sutats "TRF" Member Join Date: Oct 2010 Location: London Posts: 1,223	Craig, that looks like vandalism. lol. What does one have to accidentally do to achieve a pattern that deep? Return the watch for a full refund. __________________ There's no such thing as a Submariner No Date, it's simply Submariner. You don't call a Porsche 911 Turbo, a Porsche 911 Turbo No S. www.instagram.com/sutatshorology Post Your Rolex/Tudor Watch Weight (PYRTWW)

25 September 2019, 11:59 AM	#72
Craigdwh "TRF" Member Join Date: Mar 2016 Real Name: Craig Location: Winnipeg, MB Watch: Breguet Type XXI Posts: 500	Good news update! After 10 weeks, the watch sent and returned from the mothership with a new case back! Happy with the resolution! Sent from my iPhone using Tapatalk __________________ "God grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference". "Where's the nearest bridge"?

25 September 2019, 05:58 PM	#73
uncleluck "TRF" Member Join Date: Feb 2014 Location: England Posts: 518	How on earth did someone even manage that! Would be next to impossible to do that with a Rolex case back tool I have as there’s nothing protruding to scratch it. Almost looks like someone just drove a screwdriver across it. At least it’s sorted. I don’t know if I’d be ‘crushed’ but I do try & tell myself everything happens for a reason. It could have been if you were wearing the watch a few weeks ago you’d have bashed it real hard or something. At least that’s what I tell myself as it makes scenarios like this easier.

25 September 2019, 07:41 PM	#74
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,529	Looks great! Why did they spell "special" wrong? ......just kidding.

25 September 2019, 08:23 PM	#75
rmlovett1 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2015 Real Name: Richard Location: GA Watch: YTBD Posts: 22,571	Nice outcome! Glad they made it right!

25 September 2019, 08:54 PM	#76
Rolex Essex "TRF" Member Join Date: Apr 2016 Location: Colchester, UK Watch: Daytona, DJ & Sub Posts: 1,612	Wow, what a bunch of cowboys! Glad it’s been sorted out for you. Time to remove the stickers.

25 September 2019, 09:15 PM	#77
irish john "TRF" Member Join Date: Jun 2014 Real Name: john Location: ireland Watch: Rolex ,PP Posts: 701	how did that pass inspection before it left RSC ?

25 September 2019, 10:36 PM	#79
Muxi "TRF" Member Join Date: May 2018 Location: Philippines Posts: 1,823	Terrible

25 September 2019, 10:58 PM	#84
cop414 TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 71,839	Thanks for the update, excellent ending. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

26 September 2019, 12:27 AM	#86
RichM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 28,342	Very nice outcome. Looks great. __________________ "I love to work at nothing all day" TRF #139960

26 September 2019, 12:37 AM	#87
SS Oyster "TRF" Member Join Date: Sep 2008 Location: USA Posts: 8,840	Tell them to replace with factory (same number). Sent from my iPhone using Tapatalk

26 September 2019, 01:00 AM	#88
toomann "TRF" Member Join Date: Oct 2017 Location: columbus, ohio Watch: Oyster Perpetual Posts: 253	Accidents happen. It's how they are corrected that makes the difference. It should have never been returned to you with that scratch but in the end they did the right thing. Lot of companies would have done nothing and said in so many words, too bad. Glad there was a positive outcome.

26 September 2019, 01:12 AM	#89
2001jesper "TRF" Member Join Date: Jan 2017 Real Name: Jesper Location: Earth Watch: 116234 Posts: 1,650	Great outcome Must have been small nightmare

26 September 2019, 02:03 AM	#90
Flybak "TRF" Member Join Date: Dec 2015 Location: Canada Watch: Enthusiast Posts: 1,606	Congrats, great to see you were made whole on this! Enjoy your watch

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