Will the watch be covered if does not meet the COSC?

[padi56]

Originally Posted by foo4rolex

Probably, I did not state it clearly.

Sorry for all the confusion here.

Yes, the lady who worked in the RSC brought the watch to the technician.
I do not know what they did to the watch and after 10 to 15 minutes she came back to me and told me that the watch did not meet the COSC.

I am even more confused now.

[77T]

Originally Posted by padi56

I am even more confused now.

Yes I can understand that. If I am translating the OP’s situation correctly, then here’s my take:
1) OP takes watch to RSC.
2) They analyze it (unknown method but likely timegrapher used at RSC)
3) Lady at counter says “not operating within COSC”
4) OP leaves it with them to correct it.
5) OP starts this thread not knowing if warranty will cover a regulation.
6) Confusion reigns
7) RSC tells OP it will be covered under warranty
8) RSC still has watch

...I think...


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[Macnavara]

Originally Posted by foo4rolex

The watch itself is still under the 5 years warranty period.

RSC checked and the watch did not meet the COSC.

In this case, will the watch be covered under the ROLEX 5 years warranty?

Why didnt you ask rsc

[foo4rolex]

Originally Posted by 77T

Yes I can understand that. If I am translating the OP’s situation correctly, then here’s my take:
1) OP takes watch to RSC.
2) They analyze it (unknown method but likely timegrapher used at RSC)
3) Lady at counter says “not operating within COSC”
4) OP leaves it with them to correct it.
5) OP starts this thread not knowing if warranty will cover a regulation.
6) Confusion reigns
7) RSC tells OP it will be covered under warranty
8) RSC still has watch

...I think...


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You are correct.

[nyyankees]

Originally Posted by foo4rolex

Did anyone receive the watch back from RSC with a lot of new scratches and other new issue?

Not a Rolex but a Tudor I brought to RSC NY ended up having light scratches that weren’t there before. It wasnt a huge deal but it was clear to me that they’re not handling theses watch with kidd globes.


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[Richard Carver]

Rolex sells a million new watches per year which means there's a million people trying to get a free service before the warranty runs out. maybe the full million aren't trying but a huge number are. Something for nothing, human nature I guess but you know Rolex has heard every excuse there is like uh my watch isn't running at COSC. I can't but wonder if the scratches aren't revenge for these tiresome efforts at a freebie. :)

[MagPI]

Originally Posted by foo4rolex

I monitor myself for few days in a row and it is obvious that it is running fast for about 10 seconds per day.

So, I made an appointment with RSC myself and walked in to get my watch checked.

So why did you need RSC tell you it was not running within COSC, when you knew full well it was obviously not running within COSC?! Why didn’t you just say, “Hey guys my ______ Rolex was running outside of COSC so I took it to the RSC and since it’s still under warranty, they regulated it for no charge.”?

This is the strangest thread I’ve seen in a while.

[mmmmp]

[QUOTE=peterskinner;10750172]

Originally Posted by johnjm

Yes. I have a watch at RSC for the third time on a month. It was out of spec out the box, and after two trips to be regulated.

I told them I don't want it back if it can't be done properly... Let's see.

I used to be like this, concerned by minor variations in an inherently imprecise design (any mechanical watch). I solved the ‘problem’ by never timing my Rolex. It’s more than good enough.

Well said. Been wearing Rolex for decades and few seconds +/ - are not worth the potential headaches involved resolving a. small timekeeping issue. If the reference was wildly 'all over the map' I'd be inclined to have it regulated, but the idea of opening the case on a relatively new watch simply ain't worth it. (To me anyway.)
However, if it really bugs you, take it to RSC, explain the problem and listen to their recommendation.

Take *PLENTY* of pictures of the watch 00before you hand it over.

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[johnjm]

[QUOTE=mmmmp;10751933]

Originally Posted by peterskinner

Well said. Been wearing Rolex for decades and few seconds +/ - are not worth the potential headaches involved resolving a. small timekeeping issue. If the reference was wildly 'all over the map' I'd be inclined to have it regulated, but the idea of opening the case on a relatively new watch simply ain't worth it. (To me anyway.)
However, if it really bugs you, take it to RSC, explain the problem and listen to their recommendation.

Take *PLENTY* of pictures of the watch 00before you hand it over.

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I need to have a chuckle about this.

Guys don't want to send their watch in because they are scared to have it opened and/or scratched up?

They will accept an out of spec timekeeping issue (even 5s is unacceptable for me, I could love with 3/4) even though you are PAYING for the superlative performance?

No thanks. Maybe because I wear my watches and wouldn't notice a new scratch or something.

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[Ihatecheese]

Yes it's funny. Will forgive the watch not being as precise or accurate as long as it doesn't get scratched. It's when we realise the watches core job is to look pretty these days, not tell the time.

[padi56]

Originally Posted by MagPI

So why did you need RSC tell you it was not running within COSC, when you knew full well it was obviously not running within COSC?! Why didn’t you just say, “Hey guys my ______ Rolex was running outside of COSC so I took it to the RSC and since it’s still under warranty, they regulated it for no charge.”?

This is the strangest thread I’ve seen in a while.

Originally Posted by foo4rolex

I monitor myself for few days in a row and it is obvious that it is running fast for about 10 seconds per day.

So, I made an appointment with RSC myself and walked in to get my watch checked.

Have to agree something is not is not 100% factual.

[HogwldFLTR]

I'm anxious to hear how the watch is running now.

[foo4rolex]

Originally Posted by padi56

Have to agree something is not is not 100% factual.

RSC can tell what is wrong with the watch just by holding it? Of course I have to tell RSC know what is wrong with the watch.

And, do you think they will trust you by what you said? Of course not. They need to do their own test to confirm. That is common sense !!!

Since the watch is not running within COSC, how should I know what the technician needs to do to fix the problem? It can be something else other than regulated it.

Even the lady at RSC needs to call me back to confirm the watch is covered or not !!!

[foo4rolex]

Originally Posted by Ihatecheese

Yes it's funny. Will forgive the watch not being as precise or accurate as long as it doesn't get scratched. It's when we realise the watches core job is to look pretty these days, not tell the time.

100% agreed on that !!!

Watch is a tool for you to wear on the wrist to tell the time !!!

It is not a VASE for display so that it will not get SCRATCHES and better keep it in the safety box !!!

[foo4rolex]

Originally Posted by Richard Carver

Rolex sells a million new watches per year which means there's a million people trying to get a free service before the warranty runs out. maybe the full million aren't trying but a huge number are. Something for nothing, human nature I guess but you know Rolex has heard every excuse there is like uh my watch isn't running at COSC. I can't but wonder if the scratches aren't revenge for these tiresome efforts at a freebie. :)

If ROLEX cannot promise the COSC, then do not put that in the spec.

If they do promise, it is totally your right to get the watch checked if it is not running within COSC.

[77T]

Originally Posted by foo4rolex

If ROLEX cannot promise the COSC, then do not put that in the spec.



If they do promise, it is totally your right to get the watch checked if it is not running within COSC.

That is a confusion of certification (COSC) and actual use. Any instrument could work perfectly when new, but over time may need adjustment. Your lifestyle and real-life usage may affect accuracy.

The warranty period is all that Rolex promises the watch will run accurately and not experience a manufacturing defect.

After that, one is on his/her own.


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[foo4rolex]

Originally Posted by 77T

That is a confusion of certification (COSC) and actual use. Any instrument could work perfectly when new, but over time may need adjustment. Your lifestyle and real-life usage may affect accuracy.

The warranty period is all that Rolex promises the watch will run accurately and not experience a manufacturing defect.

After that, one is on his/her own.


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Yes you are 100% right !!!