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Daytona116500 · 9 June 2019, 10:22 AM

Hey TRF - thank you so much for your feedback on another thread about my experience buying a 15450 a few weeks ago. Through a recommendation on here I reached out to their HQ and they are working on making the situation better. One follow up is I am meeting the new US CEO on Monday. Outside of discussing what happened to me and how to make the customer experience better, any other topics you'd recommend or I'm happy to inquire/pass feedback on?

ufboy73 · 9 June 2019, 10:24 AM

take a look at some of the recent experiences members have been having at US Boutiques, NYC in particular!

kimwizzzuuu · 9 June 2019, 10:30 AM

Please let the CEO replace the store manager,lol

Daytona116500 · 9 June 2019, 10:42 AM

Quote:

Originally Posted by ufboy73

take a look at some of the recent experiences members have been having at US Boutiques, NYC in particular!

Yup going to talk about NY and the store manager 100%

Razorsedge1 · 9 June 2019, 10:51 AM

Tell him Miami boutique store in Bal Harbour is first class!

Patton250 · 9 June 2019, 10:55 AM

Quote:

Originally Posted by Razorsedge1

Tell him Miami boutique store in Bal Harbour is first class!

Sometimes it is. I go there about five times a year and I would say four out of five visits are pretty good. I hate getting to that mall from I 95. I wish they would move that boutique to the design district in Miami.

ufboy73 · 9 June 2019, 12:18 PM

Quote:

Originally Posted by Razorsedge1

Tell him Miami boutique store in Bal Harbour is first class!

Francina is phenomenal

ChipWong · 9 June 2019, 01:30 PM

Can you also let them know that I paid for a 15450 Blue Dial back in Jan 2018 from a well known AD in Los Angeles County and I have yet to receive my watch??

ufboy73 · 9 June 2019, 01:34 PM

Quote:

Originally Posted by ChipWong

Can you also let them know that I paid for a 15450 Blue Dial back in Jan 2018 from a well known AD in Los Angeles County and I have yet to receive my watch??

Do they allow advance payments?

danicasi2002 · 9 June 2019, 01:36 PM

Quote:

Originally Posted by Razorsedge1

Tell him Miami boutique store in Bal Harbour is first class!

I second that.

calh22a · 9 June 2019, 01:51 PM

Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

ufboy73 · 9 June 2019, 02:25 PM

Quote:

Originally Posted by calh22a

Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

That is the truth!

GB-man · 9 June 2019, 02:58 PM

Tell him to bring back the ceramic diver with a new colorway lol

pgasparro · 9 June 2019, 04:14 PM

Quote:

Originally Posted by kimwizzzuuu

Please let the CEO replace the store manager,lol

+1 please!

Watcheroo · 9 June 2019, 05:02 PM

Good to hear they took your experience seriously. Way to go

mickyd329 · 9 June 2019, 05:45 PM

Let him know that the Beverlly Hills boutique is horrible..

MrBigSmiles · 10 June 2019, 03:42 AM

Quote:

Originally Posted by calh22a

Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

I second that! Either in SF or in Palo Alto.

Vipes · 10 June 2019, 04:33 AM

Tell him to bring back 39mm Royal Oaks.

Wahlberg · 10 June 2019, 04:46 AM

Glad all got sorted out or will be.

What happened to the old CEO? Did you still talk to him or contacted him, since he got you the watch. Very cool of him.

crack3rd · 10 June 2019, 04:57 AM

Quote:

Originally Posted by mickyd329

let him know that the beverlly hills boutique is horrible..

+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.

Fat_ninja · 10 June 2019, 05:03 AM

Quote:

Originally Posted by Daytona116500

Hey TRF - thank you so much for your feedback on another thread about my experience buying a 15450 a few weeks ago. Through a recommendation on here I reached out to their HQ and they are working on making the situation better. One follow up is I am meeting the new US CEO on Monday. Outside of discussing what happened to me and how to make the customer experience better, any other topics you'd recommend or I'm happy to inquire/pass feedback on?

If you can ask them how come they don’t want to sell me any watches?... I mean my money seems to be good enough for Patek and sometimes Rolex...

Daytona116500 · 10 June 2019, 09:09 AM

Quote:

Originally Posted by Wahlberg

Glad all got sorted out or will be.

What happened to the old CEO? Did you still talk to him or contacted him, since he got you the watch. Very cool of him.

Not sure TBH, I think he got let go but I'm not sure. Will be sure to address the sentiment of treatment to customers at boutiques.

AK797 · 10 June 2019, 09:12 AM

Yes, point them to the dissatisfied forum threads and remind him this forum is now a powerful voice in this hyped up world where everyone is now online.

PJ S · 10 June 2019, 09:44 AM

^
Is it really though? Or does it get dismissed as a few disgruntled (potential) customers simply venting their frustrations?

bruinmd · 10 June 2019, 10:07 AM

Quote:

Originally Posted by crack3rd

+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.

Beverly Hills boutique is horrible, and I posted my story there last year.

Bal Harbour in Miami, by contrast, is terrific

bruinmd · 10 June 2019, 10:08 AM

Quote:

Originally Posted by Daytona116500

Hey TRF - thank you so much for your feedback on another thread about my experience buying a 15450 a few weeks ago. Through a recommendation on here I reached out to their HQ and they are working on making the situation better. One follow up is I am meeting the new US CEO on Monday. Outside of discussing what happened to me and how to make the customer experience better, any other topics you'd recommend or I'm happy to inquire/pass feedback on?

That it would be AMAZING if they introduced a 39-40mm ROO line.

dardeca · 10 June 2019, 10:33 AM

Tell him their presence in Texas sucks! 1 AD in Houston, and that's all. For a State the size of Texas and the amount of wealth here, that is simply unreasonable.

mrenvy · 10 June 2019, 10:58 AM

Quote:

Originally Posted by Vipes

Tell him to bring back 39mm Royal Oaks.

Do we have 15202?

Sent from my iPhone using Tapatalk

Vipes · 10 June 2019, 12:33 PM

Quote:

Originally Posted by mrenvy

Do we have 15202?

Sent from my iPhone using Tapatalk

You’re right but I want the ROC and the next iteration of the 15500 to return back to 39mm.

shaunylw · 10 June 2019, 02:55 PM

Quote:

Originally Posted by crack3rd

+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.

Funny how some of these sales associates treat their customers like they can’t afford their product. Regardless of the fact that the majority of the employees can’t afford what they are selling lol.

Sent from my iPhone using Tapatalk

9 June 2019, 10:22 AM	#1
Daytona116500 "TRF" Member Join Date: May 2019 Location: NYC Posts: 34	CEO of AP Meeting Hey TRF - thank you so much for your feedback on another thread about my experience buying a 15450 a few weeks ago. Through a recommendation on here I reached out to their HQ and they are working on making the situation better. One follow up is I am meeting the new US CEO on Monday. Outside of discussing what happened to me and how to make the customer experience better, any other topics you'd recommend or I'm happy to inquire/pass feedback on?

9 June 2019, 02:58 PM	#13
GB-man 2024 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 36,856	Tell him to bring back the ceramic diver with a new colorway lol __________________

9 June 2019, 05:45 PM	#16
mickyd329 "TRF" Member Join Date: Sep 2015 Real Name: Mike Location: Socal Watch: AP/PP/Rolex Posts: 1,762	Let him know that the Beverlly Hills boutique is horrible.. __________________ PP 5205G-013/ PP 5212A / AP 15416CE /26574 st QP/ AP 50th 16202st /AP 15500st Black / AP 26405CE / AP 77350CE / AP 15551st / AP 67540sk /Daytona C White/Rolex SS BLRO / Rolex Sub Green / Rolex Explorer II/ Rolex DJ Blue

9 June 2019, 10:24 AM	#2
ufboy73 Banned Join Date: Aug 2006 Location: usa Posts: 1,601	take a look at some of the recent experiences members have been having at US Boutiques, NYC in particular!

9 June 2019, 10:30 AM	#3
kimwizzzuuu "TRF" Member Join Date: Jul 2018 Location: new york Posts: 372	Please let the CEO replace the store manager,lol

9 June 2019, 10:51 AM	#5
Razorsedge1 "TRF" Member Join Date: Jul 2014 Location: Miami Beach Posts: 438	Tell him Miami boutique store in Bal Harbour is first class!

9 June 2019, 01:30 PM	#8
ChipWong "TRF" Member Join Date: Jul 2018 Location: Los Angeles Posts: 111	Can you also let them know that I paid for a 15450 Blue Dial back in Jan 2018 from a well known AD in Los Angeles County and I have yet to receive my watch??

9 June 2019, 01:51 PM	#11
calh22a Banned Join Date: Sep 2018 Location: California Posts: 802	Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

9 June 2019, 05:02 PM	#15
Watcheroo 2024 Pledge Member Join Date: Jul 2010 Location: CT Posts: 3,912	Good to hear they took your experience seriously. Way to go

10 June 2019, 04:33 AM	#18
Vipes "TRF" Member Join Date: Jun 2011 Location: Texas Posts: 4,835	Tell him to bring back 39mm Royal Oaks.

10 June 2019, 04:46 AM	#19
Wahlberg "TRF" Member Join Date: Nov 2011 Location: Paris Posts: 3,530	Glad all got sorted out or will be. What happened to the old CEO? Did you still talk to him or contacted him, since he got you the watch. Very cool of him.

10 June 2019, 09:12 AM	#23
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,220	Yes, point them to the dissatisfied forum threads and remind him this forum is now a powerful voice in this hyped up world where everyone is now online.

10 June 2019, 09:44 AM	#24
PJ S Banned Join Date: Mar 2014 Location: UK Posts: 3,990	^ Is it really though? Or does it get dismissed as a few disgruntled (potential) customers simply venting their frustrations?

10 June 2019, 10:33 AM	#27
dardeca 2024 Pledge Member Join Date: Jan 2009 Location: US Watch: Rolex, Patek Posts: 2,446	Tell him their presence in Texas sucks! 1 AD in Houston, and that's all. For a State the size of Texas and the amount of wealth here, that is simply unreasonable.

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