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startrolexendrolex · 17 April 2019, 07:01 AM

So I had the supervisor respond to my email stating that the marks was possibly there before and the cleaning made it much more visible but they will put material back and make it right. What do you guys think? Should I send it back?

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Colin G · 17 April 2019, 07:19 AM

Quote:

Originally Posted by startrolexendrolex

So I had the supervisor respond to my email stating that the marks was possibly there before and the cleaning made it much more visible but they will put material back and make it right. What do you guys think? Should I send it back?

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That is BS. They did the damage and need to own up to it and admit they were at fault.

Dr Watches · 17 April 2019, 07:42 AM

Quote:

Originally Posted by startrolexendrolex

So I had the supervisor respond to my email stating that the marks was possibly there before and the cleaning made it much more visible but they will put material back and make it right. What do you guys think? Should I send it back?

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I'm pretty sure that they make a detailed report on the watch's condition when it comes in. Ask to see that.

Obviously the response is total BS.

JacksonStone · 17 April 2019, 08:05 AM

Quote:

Originally Posted by Dr Watches

I'm pretty sure that they make a detailed report on the watch's condition when it comes in. Ask to see that.

Obviously the response is total BS.

Exactly so. Ask them to back up their assertion. Don't let them shift blame without accountability.

startrolexendrolex · 17 April 2019, 08:26 AM

Just saw the report nothing on it that says the lugs are damaged or dented.

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Dr Watches · 17 April 2019, 09:17 AM

Quote:

Originally Posted by startrolexendrolex

Just saw the report nothing on it that says the lugs are damaged or dented.

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I’d be following up letting them know that I didn’t appreciate their response in comdtradicrion of the report.

mcstones · 17 April 2019, 09:40 AM

I wonder which Rolex Service Center did this job?

Dr Watches · 17 April 2019, 10:08 AM

Quote:

Originally Posted by mcstones

I wonder which Rolex Service Center did this job?

Dallas.

Boaters · 17 April 2019, 10:28 AM

Quote:

Originally Posted by Mystro

That is a amateur mistake. The reason this can happen at a RSC is there is no accountability in who made such a mistake. They don’t know you and you don’t know them.
This is one of the reasons we preach about using a respected expert like Rikki. Only one set of hands touch the watch. There is never a accountability question on who is in contact with my watch.
You are essentially playing Russian roulette every time you send a watch to RSC.

http://www.timecareinc.com/

Couldn't say it better .. Send it to an RSC and you never know what you will get.

startrolexendrolex · 18 April 2019, 07:22 AM

A little update on my situation, after my email the rsc Dallas supervisor got in touch with me and said that the lugs could be like that before but was not visible due to being dirty and after the cleaning it showed up but she would be happy to laser weld and fix the damage. So I said OK what's the next steps? Wanted to set a time so I can bring the watch in that was yesterday and I still have not heard from them since. This is frustrating.

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Colin G · 18 April 2019, 08:06 AM

Quote:

Originally Posted by startrolexendrolex

A little update on my situation, after my email the rsc Dallas supervisor got in touch with me and said that the lugs could be like that before but was not visible due to being dirty and after the cleaning it showed up but she would be happy to laser weld and fix the damage. So I said OK what's the next steps? Wanted to set a time so I can bring the watch in that was yesterday and I still have not heard from them since. This is frustrating.

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So they say the watch was dirty and they could not see the marks some ham-fisted maniac made on your watch due to the dirt? Unless that watch was encrusted in mud, that is a BS statement. Again, RSC is sidestepping the fact they damaged your watch and will not admit fault.

Why else would they offer to laser weld the scratches and repair?

Right there that is an admission of guilt without really saying so. I am happy they are offering you a solution but I'd be more happy if they said yes, we messed up and we will make it right instead of denying it and covering the repair cost.

startrolexendrolex · 18 April 2019, 08:21 AM

Quote:

Originally Posted by Colin G

So they say the watch was dirty and they could not see the marks some ham-fisted maniac made on your watch due to the dirt? Unless that watch was encrusted in mud, that is a BS statement. Again, RSC is sidestepping the fact they damaged your watch and will not admit fault.

Why else would they offer to laser weld the scratches and repair?

Right there that is an admission of guilt without really saying so. I am happy they are offering you a solution but I'd be more happy if they said yes, we messed up and we will make it right instead of denying it and covering the repair cost.

I know for a fact those marks were not there I have never took this watch to anyone else except rsc. I know my watch well I look at it under loupe often. This approach to customer service is a strange way. I don't know how to feel, is like they are doing me a favor after they damaged the watch. Should I say thank you for.
Fixing it?

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Soarer · 18 April 2019, 08:36 AM

How about those times when i read countless threads here about sending in your "well used" watch to RSC for service and getting it back in like new condition ? Are those all gone with the wind now?

Zippo · 18 April 2019, 09:11 AM

Quote:

Originally Posted by startrolexendrolex

A little update on my situation, after my email the rsc Dallas supervisor got in touch with me and said that the lugs could be like that before but was not visible due to being dirty and after the cleaning it showed up but she would be happy to laser weld and fix the damage. So I said OK what's the next steps? Wanted to set a time so I can bring the watch in that was yesterday and I still have not heard from them since. This is frustrating.

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Since when does Rolex offer laser welding?

smym18 · 18 April 2019, 09:12 AM

Quote:

Originally Posted by Soarer

How about those times when i read countless threads here about sending in your "well used" watch to RSC for service and getting it back in like new condition ? Are those all gone with the wind now?

You only hear about the negatives in life in 2019.

Macnavara · 18 April 2019, 09:20 AM

Quote:

Originally Posted by smym18

You only hear about the negatives in life in 2019.

True dat

startrolexendrolex · 18 April 2019, 09:33 AM

Quote:

Originally Posted by smym18

You only hear about the negatives in life in 2019.

I think it was a expectation that Rolex is great at what they do, so people don't state the obvious anymore, the first time I wrote it off but this time I need to let my friends know because I don't want anyone to feel how I felt after I picked up my watch.

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nicon · 18 April 2019, 09:37 AM

Quote:

Originally Posted by Zippo

Since when does Rolex offer laser welding?

I know for sure that some RSCs in Europe do it, Germany Cologne and Geneva 100%. Here is before/after relation from laser welding repair by Cologne RSC:

https://www.r-l-x.de/forum/showthrea...8-Pepsi-trifft

Infusion1 · 18 April 2019, 09:40 AM

Where would Dallas RSC send the watch for laser welding?

startrolexendrolex · 18 April 2019, 09:54 AM

Quote:

Originally Posted by Infusion1

Where would Dallas RSC send the watch for laser welding?

Good question, I'm assuming they do it in Dallas but I need to ask.

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Dr Watches · 18 April 2019, 09:57 AM

Quote:

Originally Posted by startrolexendrolex

Good question, I'm assuming they do it in Dallas but I need to ask.

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Maybe in PA if not on site.

stanc1 · 18 April 2019, 10:05 AM

This is not good ,it should be properly done.

STEELINOX · 18 April 2019, 10:12 AM

Quote:

Originally Posted by startrolexendrolex

Took my watch in for a cleaning, no one ever worked on the watch or remove the bracelet before. After I picked up my watch this happend. Actually this was not the first time this happend. I don't even know how this can happen.

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Those are classified as " gouges " or tool marks. And yes, this is a thoughtless bracelet install from the "top" = You owe me a laser job!

Infusion1 · 18 April 2019, 10:28 AM

I thought I’ve read on some threads Dallas RSC does not laser weld? I would want to know where my watch was headed...

smym18 · 18 April 2019, 11:21 AM

Quote:

Originally Posted by startrolexendrolex

I think it was a expectation that Rolex is great at what they do, so people don't state the obvious anymore, the first time I wrote it off but this time I need to let my friends know because I don't want anyone to feel how I felt after I picked up my watch.

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This probably wasn’t the proper thread for me to make that comment in, as you have a legitimate gripe with how your watch turned out.

startrolexendrolex · 18 April 2019, 11:25 AM

Quote:

Originally Posted by smym18

This probably wasn’t the proper thread for me to make that comment in, as you have a legitimate gripe with how your watch turned out.

Just happy that you commented and no offense was taken. You are correct we do live in an age where negative news are popular and turn heads.

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DaytonaAllDay · 18 April 2019, 01:15 PM

Quote:

Originally Posted by startrolexendrolex

Good question, I'm assuming they do it in Dallas but I need to ask.

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I was told that they have a laser welding device but do not use it very often. However, they assured me that they used it on my 116520 Daytona when they fixed the lugs (see my previous post) after damaging them when the watch was serviced under warranty.

In this case though, make sure they do not just polish the gold away but do, in fact, use leaser welding to fix it. Sadly, you will never know 100% if they actually did, it will just look acceptable (so I hope).

dannyp · 19 April 2019, 01:54 AM

Seeing as this is gold (softer metal), perhaps ask for photos of the insides of the lugs once the bracelet is removed? Probably want to make sure the spring bars weren't dragged along the surface of the lugs, creating a shallow "trench" so to speak between the hole and the edge. At least I would, given that something like that could, if ever enlarged, compromise the security of the spring bars (in theory).

startrolexendrolex · 19 April 2019, 03:04 AM

Guys I'm not going to send it back to RSC, they went dark for 2 days and I can't get ahold of anyone there. This type of service really gives me a uneasy feeling.

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tjs00 · 19 April 2019, 03:08 AM

Just why it is better to do everything yourself - in life in general - most people just don't give a cr*p.

18 April 2019, 08:36 AM	#73
Soarer "TRF" Member Join Date: Nov 2013 Real Name: Albert Location: Toronto Watch: Submariner LV Posts: 1,077	How about those times when i read countless threads here about sending in your "well used" watch to RSC for service and getting it back in like new condition ? Are those all gone with the wind now? __________________ What you gotta do, you gotta do!

17 April 2019, 07:01 AM	#61
startrolexendrolex "TRF" Member Join Date: Mar 2019 Location: US Posts: 650	So I had the supervisor respond to my email stating that the marks was possibly there before and the cleaning made it much more visible but they will put material back and make it right. What do you guys think? Should I send it back? Sent from my SM-G892U using Tapatalk

17 April 2019, 08:26 AM	#65
startrolexendrolex "TRF" Member Join Date: Mar 2019 Location: US Posts: 650	Just saw the report nothing on it that says the lugs are damaged or dented. Sent from my SM-G892U using Tapatalk

17 April 2019, 09:40 AM	#67
mcstones "TRF" Member Join Date: Dec 2018 Location: USA Posts: 118	I wonder which Rolex Service Center did this job?

18 April 2019, 07:22 AM	#70
startrolexendrolex "TRF" Member Join Date: Mar 2019 Location: US Posts: 650	A little update on my situation, after my email the rsc Dallas supervisor got in touch with me and said that the lugs could be like that before but was not visible due to being dirty and after the cleaning it showed up but she would be happy to laser weld and fix the damage. So I said OK what's the next steps? Wanted to set a time so I can bring the watch in that was yesterday and I still have not heard from them since. This is frustrating. Sent from my SM-G892U using Tapatalk

18 April 2019, 09:40 AM	#79
Infusion1 "TRF" Member Join Date: Feb 2019 Location: North Posts: 82	Where would Dallas RSC send the watch for laser welding?

18 April 2019, 10:05 AM	#82
stanc1 "TRF" Member Join Date: Oct 2018 Location: USA Posts: 144	This is not good ,it should be properly done.

18 April 2019, 10:28 AM	#84
Infusion1 "TRF" Member Join Date: Feb 2019 Location: North Posts: 82	I thought I’ve read on some threads Dallas RSC does not laser weld? I would want to know where my watch was headed...

19 April 2019, 01:54 AM	#88
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	Seeing as this is gold (softer metal), perhaps ask for photos of the insides of the lugs once the bracelet is removed? Probably want to make sure the spring bars weren't dragged along the surface of the lugs, creating a shallow "trench" so to speak between the hole and the edge. At least I would, given that something like that could, if ever enlarged, compromise the security of the spring bars (in theory).

19 April 2019, 03:04 AM	#89
startrolexendrolex "TRF" Member Join Date: Mar 2019 Location: US Posts: 650	Guys I'm not going to send it back to RSC, they went dark for 2 days and I can't get ahold of anyone there. This type of service really gives me a uneasy feeling. Sent from my SM-G892U using Tapatalk

19 April 2019, 03:08 AM	#90
tjs00 "TRF" Member Join Date: Feb 2019 Real Name: N/A Location: USA Posts: 173	Just why it is better to do everything yourself - in life in general - most people just don't give a cr*p.

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