AD messed up the screws of my 116710BLNR

[AboutTime]

Same thing happened to me once. I also didn't notice the damage until I had left my AD's shop. I was very surprised the AD staff member didn't tell me he bummed up the screw heads. I returned promptly to my AD and politely pointed out the damage and asked that the damaged screws be replaced (by a more experienced staff member). As luck would have it, the AD had a few spare screws available and the problem was quickly rectified. I find it's good to start with a polite conversation.

[Tools]

Originally Posted by dascenzo.nicola

I was thinking the same but I feel like every Rolex AD will throw you some stupid arguments to change your mind about it

Probably depends on the Dealer and their attitude, and your willingness to accept that attitude.

If you need to use a loupe to see the marks then you may have to do some soul searching...

[Bob the brush]

It's a dead easy job, how ad's can F***k the screws if they are using the correct screwdriver and not the screwdriver on a Swiss army knife is beyond me, you spend a lot of money on a Rolex and you expect it to be perfect when you leave the shop, and not have mangled screw heads. Take it back and insist on new replacements.

[RolexNorth]

The AD will replace them free. Only thing you should be worried about is what you can't see. Like, when the AD screwed the screw back in, did it go in properly or did he mess up the threads inside the bracelet.

[dascenzo.nicola]

Hi guys.
Completely forgot to answer.

Here are some photos. Some screws are "ok", but some are damaged.
Even the removed ones are f*** up.
It is bearable, but can't happen on a brand new watch.

Contacted my AD and she ordered new links.


Cheers

[swils8610]

Agreed. Wouldn't accept that. New screws will take care of it. Get yourself a hollow ground 1.6mm screwdriver and replace them yourself.


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[dascenzo.nicola]

Originally Posted by swils8610

Agreed. Wouldn't accept that. New screws will take care of it. Get yourself a hollow ground 1.6mm screwdriver and replace them yourself.


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http://www.befr.ebay.be/itm/tournevi...89QtH8f1h3bK5A

is it nice enough ? :)

[dascenzo.nicola]

Originally Posted by swils8610

Agreed. Wouldn't accept that. New screws will take care of it. Get yourself a hollow ground 1.6mm screwdriver and replace them yourself.


Sent from my iPhone using Tapatalk Pro

Oh ok I got it. I will try to find a wider one :) thank you very much !

[Mystro]

The guy that did that is a butcher. He used the wrong size screw driver after 4 cups of truckers blend coffee. Absolutely must replace every screw. Thank goodness he didn't butcher up the link. I have taken the same screw out of a Rolex bracelet a dozen times over the years and the screw is still perfect after all those times.

[Tseg]

Originally Posted by Mystro

The guy that did that is a butcher.

The Butcher of Belgium, for sure. If it is an AD, you got to give them a chance to correct... if they mess it up more, contact the RSC, with pictures. Better yet, contact the RSC, send them pictures and ask for their advice how to correct.

[Jjcs]

Originally Posted by Mystro

The guy that did that is a butcher. He used the wrong size screw driver after 4 cups of truckers blend coffee. Absolutely must replace every screw. Thank goodness he didn't butcher up the link. I have taken the same screw out of a Rolex bracelet a dozen times over the years and the screw is still perfect after all those times.

The link in that last photo actually looks pretty bad... I'd be asking for them to replace that one.

[brandrea]

Originally Posted by swils8610

Agreed. Wouldn't accept that. New screws will take care of it. Get yourself a hollow ground 1.6mm screwdriver and replace them yourself.


Sent from my iPhone using Tapatalk Pro

And while you're at it, order your AD a driver too

[mactruck]

I gained a ton of weight before I bought my rolexes so they fit without having to remove links. Beats damaged screws.

[mtgjr]

Originally Posted by Jjcs

The link in that last photo actually looks pretty bad... I'd be asking for them to replace that one.

From the OP's post today:

"Contacted my AD and she ordered new links."

[Rocco21]

Demand they make it better and if not return it.

[mtgjr]

Originally Posted by Rocco21

Demand they make it better and if not return it.

Are you guys just not reading his posts? He said they ordered him new links.

[lee fowler]

Any news on this?

[Devildog]

Originally Posted by lee fowler

Any news on this?

See post 35

[mtgjr]

Originally Posted by lee fowler

Any news on this?

Hint for the future....go to the last post, then scroll up while looking at the post dates. When you see the last "Today" or "Yesterday" before a much older date, stop scrolling and start reading.

[dascenzo.nicola]

Originally Posted by lee fowler

Any news on this?

Yes everything good :)

i simply uploaded photos because I forgot to do so

[Rocco21]

Originally Posted by mtgjr

Are you guys just not reading his posts? He said they ordered him new links.

No I'm not gonna read every post.

[Xxmikeyb]

Originally Posted by mactruck

I gained a ton of weight before I bought my rolexes so they fit without having to remove links. Beats damaged screws.

[Mystro]

Good catch. That needs replaced as well and sounds like it is taken care of.

Originally Posted by Jjcs

The link in that last photo actually looks pretty bad... I'd be asking for them to replace that one.

[Devildog]

Originally Posted by mtgjr

Hint for the future....go to the last post, then scroll up while looking at the post dates. When you see the last "Today" or "Yesterday" before a much older date, stop scrolling and start reading.

Or, in your case, just read the last post written before clicking the "reply" button

[m j b]

Originally Posted by Rocco21

No I'm not gonna read every post.

It is sometimes challenging to go through an entire thread before posting a reply, but often it removes the need to reply.

[VicLeChic]

I specifically refused to have my SD43 sized when I collected it two weeks ago at the AD...
Reason 1 : I don't wear bracelets most of the time, I replace them with straps. Reason 2: they are not careful and I suspect some of them do it on purpose to subtract value from your watch if you were to flip it.

This would also explain why they try to remove stickers (I didn't let them), price tag (they insisted and I didn't care so much), throw away the COSC green seal (I had to fight to have that one included in the set), keep the warranty card (not from personal experience) or make you sign an agreement not to sell your watch in the first year of ownership (not from personal experience). Maybe I'm paranoid but I won't let them touch my watches. Either I do it or the RSC does. If they insist, I'm prepared to cancel the purchase and walk.

[dascenzo.nicola]

Originally Posted by VicLeChic

I specifically refused to have my SD43 sized when I collected it two weeks ago at the AD...
Reason 1 : I don't wear bracelets most of the time, I replace them with straps. Reason 2: they are not careful and I suspect some of them do it on purpose to subtract value from your watch if you were to flip it.

This would also explain why they try to remove stickers, price tag, throw away the COSC green seal (I had to fight to have that one included in the set), keep the warranty card or make you sign an agreement not to sell your watch in the first year of owner ship. Maybe I'm paranoid but I won't let them touch my watches. Either I do it or the RSC does. If they insist, I'm prepared to cancel the purchase and walk.

When I bought the blnr they took the stickers off (never asked) + never got the price tag. They told me that they needed it for the inventory. Bullshit